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Brooklyn Deluxe Suite Reviews

Willoughby Avenue, (between Taafle Pl and Classon Ave), New York, USA

Reviews & Ratings Explained

77%

Rating
1 Review
  • 100%Value For Money
  • 80%Security
  • 80%Location
  • 40%Staff
  • 80%Atmosphere
  • 80%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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77%

The actual apartment was super nice, and the value of it when traveling with a large group is unparalleled. It is easy to get to the apartment, and to commute to Manhattan and other parts of Brooklyn. HOWEVER! Communication from the company was dismal, at best. They could only be reached by email at obscene hours of the day, almost as if I were communicating with someone living in Europe. They provided conflicting and unclear information regarding check in, and picking up the key in Harlem sucks

  • 28th Mar 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Guest, Thanks a lot for taking time to leave the review. We are so sorry that you felt that communicating with us was not easy! We certainly strive for the best customer experience and are quite upset that we were not able to serve you to the highest standard. We are trying to figure out why you had a delayed response to e-mails. Please e-mail us if you were not provided local office's contact information to e-mail and call us during your stay with us. We will be happy to welcome you at o



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