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Brown Sugar Backpackers Reviews

75 Observatory Avenue, Observatory Extension, Johannesburg, South Africa

Reviews & Ratings Explained

82%

Rating
141 Total Reviews
  • 82%Value For Money
  • 91%Security
  • 74%Location
  • 81%Staff
  • 82%Atmosphere
  • 81%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Had a wonderful time. Friendly staff. Good food. Great people.

  • 08 Jun 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


91%

We really enjoyed our stay here. Decided to come back and stay again after a tour in Kruger. Great staff. Can't beat the free breakfast and wifi. Also, dinners are delicious and only R60 per person for large servings.

  • 04 Jun 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 25-30
  • (1 review)


43%

There are warnings spread all over the place for absolutely everything (as if the entire audience of that place where teenage Americans), unpolite to say the least. I asked for help to get a cab, the lady at the reception called a gentleman with no taxi license. The car was really old and with windows broken - and, of course, it was not able to reach my destination, it just broke in the middle of the way. Despite the fact the "taxi driver" charged me double. No care for guests.

Owner Comment (Hide)
I do apologize of you only saw "warning" signs or mistaken our many information boards as warning signs, which is very popular with our other guests. We have our own drivers and vehicles and offer a variety of transfers that is cheaper than the meter taxi's. I clearly remember that you refused to make use of this service and wanted to use a private meter taxi. You arranged all your trips with this driver that is unknown to our hostel. We only make use of a few reliable taxi drivers with roadworthy vehicles, if one of our drivers is not available. At the end of the day it remains your decision to make use of the driver or not. Warm regards - Liezel (owner)

71%

The swimming pool is a nice place to relax in the sun. What I didn't like is the raillings to close the bedroom...I was feeling as in a prison. I didn't like neither the fact that the television was on all the time and I think that it breaks any opportunity to enjoy this place. That apart, globaly good hostel for 2-3 nights maximum.

  • 20 Feb 2013
  • Novice Nomad
  • Anonymous
  • Belgium
  • Couple, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for the feedback. Yes, I agree with the television situation. We never use to have a television in the hostel but with the soccer world cup we had to invest in one. We have installed a separate radio for the patio and if guests want to watch TV we are busy creating an area where they can go to watch TV. The security remains an issue in RSA and I know it is not what you are used to but it is for the safety of our guests where you can sleep with the sliding doors and keep unwanted or intoxicated guests out of your room late at night. Ps I would love to rip them all out but they will have to stay. Regards Liezel

97%

great hostel, has everything you need in the one place.


80%

a real breakfast with eggs as wish, slide of cheese , sausage, real muslie, real yugurgt etc..not like everywhere with the basic corn flake and milk ...

  • 12 Feb 2013
  • Novice Nomad
  • Anonymous
  • France
  • Male, 41+
  • (1 review)


91%

Brown Sugar is a very clean hostel, it's got a lot of character (big old mansion), Liesel and what I believe to be her counterpart were very helpful and friendly. The rest of the staff not so much but customer service can be hit and miss. It is more expensive than other hostels I stayed at in Joburg, and the internet is not free, but it is a fun place to stay for the experience and atmosphere. I recommend it for solo travellers especially! Thank you!


97%

I loved Brown Sugar and I look forward to staying there again; very quiet and comfortable and the breakfast was OUTSTANDING. Keep up the good work. LOVED the breakfast! Bill Chandler

  • 06 Feb 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


66%

Nice Hostel. We stayed there because it was a pick-up point for safari. The staff working there is very friendly. The free airport-pickup-service worked well and perfect. Thank you! Notice: The hostel is in the north-east of Joburg and NOT central.


100%

Good place to crash and helpful staff...plus breakfast included!


80%

Owner extremely nice and helpful. Very comfy bed, great looking hostel. Location a bit far away from everything (supermarket..etc) and taxis more expensive then what you can get elsewhere.


66%

The free pick-up from the airport is great, but to a ride back is really expensive!


94%

Great hostel, staff is very friendly, PC with internet for 20 rand per day is cheaper than average in ZA, just location is quite far from city center - but since we're talking about Jo"burg, its pretty unsafe there anyways...




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