X
NOTE: 9 or more guests qualifies as a group booking, change the number of guests to return to normal search.

Brown Sugar Backpackers Reviews

75 Observatory Avenue, Observatory Extension, Johannesburg, South Africa

Reviews & Ratings Explained

82%Overall Rating

From 29 ratings
  • 83%Character
  • 90%Security
  • 73%Location
  • 82%Staff
  • 82%Atmosphere
  • 82%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
  • Sort reviews by:


40%

There are warnings spread all over the place for absolutely everything (as if the entire audience of that place where teenage Americans), unpolite to say the least. I asked for help to get a cab, the lady at the reception called a gentleman with no taxi license. The car was really old and with windows broken - and, of course, it was not able to reach my destination, it just broke in the middle of the way. Despite the fact the "taxi driver" charged me double. No care for guests.

  • Novice Nomad
  • 08 Mar 2013
  • Anonymous
  • Brazil
  • Female, 25-30
  • (2 reviews)

Owner Comment (Show)
I do apologize of you only saw "warning" signs or mistaken our many information boards as warning signs, which is very popular with our other guests. We have our own drivers and vehicles and offer a variety of transfers that is cheaper than the meter taxi's. I clearly remember that you refused to make use of this service and wanted to use a private meter taxi. You arranged all your trips with this driver that is unknown to our hostel. We only make use of a few reliable taxi drivers with roadworthy vehicles, if one of our drivers is not available. At the end of the day it remains your decision to make use of the driver or not. Warm regards - Liezel (owner)

70%

The swimming pool is a nice place to relax in the sun. What I didn't like is the raillings to close the bedroom...I was feeling as in a prison. I didn't like neither the fact that the television was on all the time and I think that it breaks any opportunity to enjoy this place. That apart, globaly good hostel for 2-3 nights maximum.

  • Novice Nomad
  • 20 Feb 2013
  • Anonymous
  • Belgium
  • Couple, 31-40
  • (1 review)

Owner Comment (Show)
Thank you for the feedback. Yes, I agree with the television situation. We never use to have a television in the hostel but with the soccer world cup we had to invest in one. We have installed a separate radio for the patio and if guests want to watch TV we are busy creating an area where they can go to watch TV. The security remains an issue in RSA and I know it is not what you are used to but it is for the safety of our guests where you can sleep with the sliding doors and keep unwanted or intoxicated guests out of your room late at night. Ps I would love to rip them all out but they will have to stay. Regards Liezel

93%

great hostel, has everything you need in the one place.

  • Novice Nomad
  • 15 Feb 2013
  • Anonymous
  • Australia
  • Female, 18-24
  • (2 reviews)


87%

a real breakfast with eggs as wish, slide of cheese , sausage, real muslie, real yugurgt etc..not like everywhere with the basic corn flake and milk ...

  • Novice Nomad
  • 12 Feb 2013
  • Anonymous
  • France
  • Male, 41+
  • (1 review)


93%

Brown Sugar is a very clean hostel, it's got a lot of character (big old mansion), Liesel and what I believe to be her counterpart were very helpful and friendly. The rest of the staff not so much but customer service can be hit and miss. It is more expensive than other hostels I stayed at in Joburg, and the internet is not free, but it is a fun place to stay for the experience and atmosphere. I recommend it for solo travellers especially! Thank you!


97%

I loved Brown Sugar and I look forward to staying there again; very quiet and comfortable and the breakfast was OUTSTANDING. Keep up the good work. LOVED the breakfast! Bill Chandler

  • Novice Nomad
  • 06 Feb 2013
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


70%

Nice Hostel. We stayed there because it was a pick-up point for safari. The staff working there is very friendly. The free airport-pickup-service worked well and perfect. Thank you! Notice: The hostel is in the north-east of Joburg and NOT central.

  • Novice Nomad
  • 22 Jan 2013
  • Anonymous
  • Germany
  • Couple, 18-24
  • (4 reviews)


100%

Good place to crash and helpful staff...plus breakfast included!

  • Novice Nomad
  • 21 Jan 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (9 reviews)


83%

Owner extremely nice and helpful. Very comfy bed, great looking hostel. Location a bit far away from everything (supermarket..etc) and taxis more expensive then what you can get elsewhere.

  • Globetrotter
  • 16 Jan 2013
  • Anonymous
  • New Zealand
  • Couple, 25-30
  • (23 reviews)


70%

The free pick-up from the airport is great, but to a ride back is really expensive!


93%

Great hostel, staff is very friendly, PC with internet for 20 rand per day is cheaper than average in ZA, just location is quite far from city center - but since we're talking about Jo"burg, its pretty unsafe there anyways...

  • Novice Nomad
  • 27 Dec 2012
  • Anonymous
  • Germany
  • Male, 25-30
  • (4 reviews)


63%

This stay went wrong from the start as despite following the instructions in the confirmatory email regarding the free pick up, no one was dispatched to get us until we telephoned the hostel after waiting an hour. We never met up with the driver so took a taxi. The lady checking us in barely said a word to us at reception. There were so many 'rules' around the place it felt more like a school than a hostel, and everything but everything is charged for: Internet, towels, using a credit card (5%)

  • Avid Traveller
  • 14 Dec 2012
  • Anonymous
  • England
  • Couple, 41+
  • (20 reviews)

Owner Comment (Show)
Dear Richard I am sorry that you had a bad experience at our hostel but you did not arrive with a smile on your face or pleasant attitude. We offer a FREE pick up service but we did not have your flight details at the time. As soon as you called the driver was send to the airport to fetch you within 20 minutes (he walked around for about 20-30 minutes looking for you) but you decided to take a taxi and not wait so you arrived with a bad attitude and in case you forgot, we gave you a FREE drop off to the airport in return. I am not sure to the many "rules" that you refer to but we only expect you to clean up in the kitchen when you make a mess and not to smoke in the rooms and indoors, which is a common law all over. You try and run a hostel without minimal rules and see what happens.......YES, we are actually running a business and not everything is FREE. We cahrge a once off admin fee for internet that was only R20 for the TWO days you stayed with us and since we are not a hotel we offer towels at a small rental fee of R10 per towel to wash after usage. Good luck with your travels, The owner

83%

Great place. You have everything you need as a traveler. Location is a bit far from everything so you need transportation everywhere you want to go.


77%

Really lovely, lovely staff who are extremely helpful and welcoming! Get them to drop you at the Mall or in to town - its a bit of a walk to anywhere. The pool could have used a clean out but it was the beginning of summer and rained the night before so might have just been a bad time to have a look at it. Jo'burg isn't the most exciting city but the hostel staff did have plenty of suggestions for trips to sights and activities.


97%

I was very impressed with the owner/managers remembering guests names. Always when I passed through, they would address me by name, ask me how things were going, chat about South Africa/Australia etc...The meal option is great as well, reasonably priced, great food and very convenient.

  • Novice Nomad
  • 01 Dec 2012
  • Anonymous
  • Australia
  • Female, 31-40
  • (1 review)


97%

Brown Sugar was recommended to me as a great place to stay whilst in Johannesburg. My stay there was absolutely brilliant in all ways. Brown Sugar it-self is fantastic and all of the staff are so friendly and always willing to help. I would recommend Brown Sugar to anyone who is staying in Johannesburg - long or short stay..... I am returning to the hotel shortly and am looking forward to my stay once again.....

  • Novice Nomad
  • 27 Nov 2012
  • Anonymous
  • England
  • Male, 41+
  • (1 review)

Owner Comment (Show)
Thanks David. It is becuase of guests like yourself that make our work and services a pleasure and with a smile. Looking forward to see you soon - Brown Sugar staff



View all Johannesburg Hostels

Please give us your feedback