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Brussels Hostel Grand Place Reviews

Boulevard Emile Jacqmain 99, Brussels, Belgium

Reviews & Ratings Explained

84%

Rating
2322 Total Reviews
  • 85%Value For Money
  • 84%Security
  • 97%Location
  • 75%Staff
  • 78%Atmosphere
  • 88%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

American guy who we picked up the keys from the other reception was helpful and friendly. When we were back in the area and dropped in again to ask more questions we had a less than helpful or friendly Belgian woman. Customer service costs nothing so why be obtuse? Many lockers in our room in Grand place appeared to work but on further inspection were broken so leaving your valuables is a risk. Apart from that, great location and the hostel was clean.

  • 19th Nov 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Male, 18-24
  • (1 review)


91%

It's clean, newly renovated and quite easy to find from the North station. Very helpful staff - answered the typical tourist questions "where to go, which bar is good" etc without hesitation. Highly recommend the free city tour - well worth the time! It's hard to estimate the value for money, because Brussels itself is a super expensive place, so you should decide for yourself if 26eur for a bed in 4 bed dorm is a good price.

  • 17th Nov 2014
  • Novice Nomad
  • Anonymous
  • Lithuania
  • Male, 25-30
  • (1 review)


91%

Warning: you have to check in at the 2go4 hostel about a 10 minute walk from there. Other than that, perfect location (literally 15 second walk from city center), room felt like a hotel, free coffee in the morning, good price, easy check out, reception at 2go4 hostel was helpful, don't see any reason to stay anywhere else. This hostel will gain a lot of visitors when it gains its own reception area.


86%

When I booked I didn't see the hostel age limit stated on the site. However fair play to the staff, who sorted out the problem and arranged a bed for me.


91%

Loves the location, everything was super clean, I'm sure your business will be absolutely booming once the construction in the lobby is done. I would highly recommend it!!


86%

The optimal position permits to easily visit Brussels daily and nightly. What it would be better, it's to offer a breakfast (even if it costs 3-4 euros for each person) and not only hot drinks.

  • 9th Nov 2014
  • Novice Nomad
  • Anonymous
  • Italy
  • All Female Group, 18-24
  • (1 review)


69%

Really did not appreciate how the manager was treating his staff at check-in. Scolding the poor girl like a little child for playing classical music instead of generic radio pop. Not very welcoming for me as I check in. When I tried to defend her by saying I enjoy this music (which I genuinely do) he said "well you're not the only guest." The staff seemed very uninspired as a whole and that comes from poor management. Never scold staff in front of a paying customer. Management 101.


74%

I wish I had been more informed about where you pick up the key !!!

  • 5th Nov 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


89%

Eveyrhing was good except that there was no reception in the hostel building. We had to go to the 2GO4 hostel for check-in or other inquiries. The kitchen was great, it had all the utensils such as cups, bowls, dishes and stuff.. And there's also a lift, so you don't have to carry your suitcase up the stairs


89%

This hostel was very clean and in a great location. I did not like the fact that you checked in at a location that wasn't nearby and that in the actual hostel there was no reception or anyone to make sure people who were not supposed to get in didn't. When we went back one night there was a large group of guys trying to get someone to let them in. If they had snuck in no one would ever know.


100%

breakfast is poor


86%

Great location, check in at the other hostel was a bit strange. Facilities were renovated and clean. Do recommend the free walking tour though!


63%

I didn't realize that this is a "2-part" hostel when I reserved it. The main part is close to Gare du Nord and this is where you check in, then if you're staying in the other part, you haul your stuff downtown to part-2. It was a weird set-up. The elevator was out of service, and there didn't really seem to be much staff around if you needed to ask questions. However, part-2 of this hostel is EXTREMELY well-located: like 10 seconds from La Grande Place.


86%

Extraordinary! I stayed in attic of the hostel which is really impressed me. Hostel is located at the heart of city, just fifteen steps to the Grand Place ! I could not see any staff in there but it was not problem. I think there is just one issue that they have another check-in place which is close to Brussel Nord station then you need to go hostel which is close to Brussel CentraL station. If you have heavy luggage, it will be difficult At the end of the day Here is my Brussel adresses...


91%

Great hostel! Amazing location. Its so much worth the 15 minute walk to go check in at the other place. The kitchen is brand new and I loved cooking in there. Beds were fine. Bathrooms super clean. Also, the advertised tour iis one of the best I've done. Make sure you have a look at it, or at least get the Use-it map!


94%

The hostel is a one min walk from Grand Place, 7 mins from Brussels Central stn, 10 mins from 2GO4 (the checkin location) - you could not ask for a better location. They insist on cash payment though. The staff are friendly. Breakfast comprises unlimited hot chocolate, coffee and tea in the morning. Luggage storage after checkout or before checkin is free. Tip: If arriving to Brussels at night, use the central station. Avoid north station area, its been labelled unsafe by the locals.


69%

Nice place overall. Lots of holes in the wall so not really sure what that was about. They give you a towel, which was cool. A decent place to stay for brief amounts of time.


89%

The fact that the reception is in another hostel is inconvenient, but aside from that the hostel is amazing! Very clean, good bathroons and showers and excellent kitchen! And there's no better location, just next to the Grand Place. Loved it, would definetely stay here again.


83%

The hostel was very clean but almost too clean. Everything was bleached and the sheets were ironed flat. They have a decent kitchen and very helpful staff. It was mostly groups and as a solo traveler it was hard to meet new people.


86%

Yes the location is excellent, but the environment at the hostel you check in at actually seems better, and since you have to walk over there anyway, being so close to the center doesn't really matter Unless you are staying a long time. Plenty of space in the rooms though. Clean. No front desk staff at the actual hostel, but staff at the check in hostel is nice. Walking tour they offer is also very good. Also, the desk closing in the middle of the day is very annoying.


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