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Calluna Reviews

Heathercroft, Fort William, Scotland

Reviews & Ratings Explained

84%

Rating
223 Total Reviews
  • 87%Value For Money
  • 83%Security
  • 75%Location
  • 90%Staff
  • 83%Atmosphere
  • 86%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Nice accomodation and very helpful and friendly staff. Recommended.

Owner Comment (Hide)
Thanks Andrea, Your review is appreciated:) Alan & Sue

77%

Good environment and nice host, nearly 15 mins to walk to the center of Fort Williams

  • 11th Sep 2014
  • Novice Nomad
  • Anonymous
  • China
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks Zhihao, One thing we cannot change is our lofty location above Fort William. Good views reward the fifteen minute uphill walk. We do pick folk up from the transport station if we are around, just phone!

69%

The shared shower had a hard time reaching a reasonable temperature (either way too hot or cold) with low water pressure, and the bathroom in general needs repairs (visible mold and water damage).

  • 9th Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks Joy, We will look at the shower this morning, although you were the only person to mention it. We prefer guests to ask us to improve faults at the time, rather than a week later in a review. The bathrooms are due an upgrade in October/November and will be much improved. Alan & Sue Kimber

71%

A little more atention to the guests would be good. The front door was open all night. There was no reception.

Owner Comment (Hide)
Reception has a very big sign over the door with a red arrow pointing to the bell for assistance. The front door can be closed and ALL guests are given a key to open it, What more would you suggest? Thanks, Alan & Sue

83%

Owners will pick you up from the train station, were really helpful and accommodating. Super comfy beds and homely atmosphere!


91%

Welcoming, comfortable and good location.

  • 1st Sep 2014
  • Novice Nomad
  • d23ward
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks Dominic. Alan & Sue

97%

Great place! I really recommend this for anyone staying in Fort William.

  • 31st Aug 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you Tino for your positive review. It's good to get more positive, than negative feedback in general. We prefer feedback in all its forms, for keeping us on track. We'd rather guests made comment on what they do not like as well, as it shows us where improvements can be made. Regards, Alan & Sue

91%

very nice, very cozy

  • 17th Aug 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you Kolja. Alan & Sue (owners)

94%

It's a well kept and clean hostel. The owner is friendly and helpful. We didn't take advantage of the trip options, but they seemed to have some cool options like biking and climbing. It's a little annoying to get to despite being in Fort William, but it's a nice place and definitely good value for the price.


100%

Very nice place and good furniture :)

  • 13th Aug 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you Mariusz, Always good to get top marks:)

83%

Room facilites are ok, I would sugest outlets in the upper beds, nevertheless there are some close. Only one bathroom for 3 rooms, but for me wasn't a problem, as I stayed for 1 nigth. Breathtaking view of the lake and a cozy living room. I would stay again.

Owner Comment (Hide)
Thanks for that review. Our bed ratio to shower is to the standard required by VisitScotland. We will look into the idea of power sockets on the higher beds. We will soon be putting in lockers as our security ratings do suffer, even though guests have keys to their rooms and the front door. It's amazing how many guests still leave the front door wide open, rather than locking it, along with their bedroom doors.

97%

Alan was very kind and accommodating, and we really appreciated the great kitchen, washing facilities, and the television!

Owner Comment (Hide)
Thank you, We appreciate your review. Alan & Sue (Owner)

86%

Everything you could want and need, great host.




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