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Calluna Reviews

Heathercroft, Fort William, Scotland

Reviews & Ratings Explained

86%Overall Rating

From 5 ratings
  • 88%Character
  • 88%Security
  • 68%Location
  • 96%Staff
  • 92%Atmosphere
  • 84%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

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  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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93%

Double room was very spacious. Free parking and wifi. Large kitchen. Friendly staff. Full satisfaction with stay in this hotel.

  • Novice Nomad
  • 17 Apr 2012
  • Anonymous
  • Poland
  • Male 31-40
  • (6 reviews)


90%

Nice hostel owners, but the place was hard to find. Don't trust google map.

  • Novice Nomad
  • 18 Dec 2011
  • Anonymous
  • China
  • All Female Group 18-24
  • (5 reviews)

Owner Comment (Show)
Thanks Weiyi, We are difficult to find especially if guests use a satnav or GPS. The reason is that we live on a private road and do not actually have an official postcode. We try and send out a map by email to all bookings and it clearly states that guests could get lost if using a digital device. Print off the map we send and use it. If using a GPS, Satnav or Google smart phone you must input Connichie Road, Fort William. We have a large sign on Connochie Road pointing guests to our place. Our website www.fortwilliamholiday.co.uk also has a very clear map.

73%

Calluna is a nice small hostel with nice atmosphere, but at the time when I was there the bathroom and toilet was really dirty. The other problem was that all the building was really cold on the day of my arrival. It took few hours to feel warm in the room or in the kitchen - both toilet and bathroom were freezing cold.

Owner Comment (Show)
Sorry about that Dorata. We do clean regularly and often get good marks for cleanliness. If other guests are in residence the facilities can occasionally be unclean just through normal use. The weather has been pretty wintry of late. The bathroom and toilet do have heaters in them but it sounds like they were turned off on your arrival. We'll keep an eye on these issues and thanks for the feedback. Alan & Sue



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