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Chateau Franz Backpackers Reviews

8-10 Cron Street, Franz Josef, New Zealand

Reviews & Ratings Explained


290 Total Reviews
  • 88%Value For Money
  • 81%Security
  • 94%Location
  • 90%Staff
  • 91%Atmosphere
  • 83%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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I absolutely love this place! So many extras! Free spa pool, free unlimited wifi (although with too many people on it, sometimes it's a bit slow), free breakfast, free soup dinner, free blow dryer and hair straightener hire, free towel hire, Alfred popcorn, free movies, and more! Fabulous, friendly staff, I just love Primrose at front desk as she was very friendly and helpful! Great atmosphere. Truly my favourite hostel experience yet! Thanks Chateau Franz!


Great hostel in the tiny town of Franz Josef. The soup is a great bonus and breakfast and wifi too! Although wifi doesn't reach the rooms or the lounge area with the tv. International calls were also awesome, it was fun surprising my family with a real phone call from NZ. Very laid back vibe, no lockers but hey it's NZ your stuff will be fine. The spa was not hot unfortunately, so we just hung out and watched movies which was still great. Would go back!


Had very high expectations for this hostel after reading the reviews. It was a good hostel, but pretty quiet when I was there. Not a lot of interaction or things going on. Fine room and facilities. Nice to have free soup and breakfast! Also the spa wasn't working.


great and lively hostel. very busy. good for a family of 2 adults and 2 children. the spa was working and very good. dinner and breaky free great value.


This is the best hostel I have ever stayed at, and I've stayed at quite a few all over the world! The staff welcome you in as though you are a part of a huge extended family and you've just come home. Free veggie soup, bakery goodies, breakfast, $1 sushi nights, tours, BBQs, firethrowing, hummersine rides and shots at the Blue Ice Cafe. Even if you didn't have anything planned for your time in Franz, simply staying at Chateau is an adventure in itself. Love these guys.


Really great hostel - friendly staff who were always very helpful. Free chocolate fountain set up in kid kitchen when we arrived, a long with free breakfast and dinners which were great quality.


Best value for money hostel I have come across during my travels. Staff all very helpful.


Very nice people runs this place. They helped us with the next town that we are going to and even gave us vouchers... Clean, friendly and definitely worth staying. Thanks guys.


The Chateau is a cool collection of buildings that are tied together by the free soup, wifi, and popcorn. It's going to look good after renos are finished. Would appreciate having access to wifi in common rooms other than the cold lounge by reception. The bathroom in the Stable is quite small and not always super clean. The six bed room felt cozy without being too crowded.


I liked this hostel, we stayed one night in loveshack was small bit cold so we moved second night to double and paid the extra 10dollars to do so was nice that we were accommodated. Free breakfast is great, choice of breakfast cereals and plenty of bread. Free soup and popcorn yummy too. Would stay again.


Had a lovely two nights here. Perfect hostel; clean and tidy, so no complaints at all!


Double rooms-don't book the cheapest option as it's a tiny caravan with walls built around it


It was amazing! They threw a lovely party for all of us even with a fireshow- because we'd all been waiting so long to do a glacier walk, and it was at no extra cost to us. You guys know how to throw an awesome party! The staff were lovely and friendly and the free soup every night was an extra bonus! Would definitely recommend this to someone and definitely come back if I'm in the area.

  • 16th Jun 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)


Free trips were great made my visit to Franz Joseph and Glacier area more interesting and enjoyable! Combined with cheap prices definitely advise going here!


No soap in the toilet??? they should provide hand soap! is basic!! Maybe shower gel no but at least soap to wash the hands after using toilet that is basic! Is very nice they give soup and breakfast but something as basic as hand soap in toilet they dont give!!


first i was courious about franz josef but staying in chateau made me having the best time there!!! the free breakfast and soup was great the staff was amazing!!! the girl at the reception was so nice and helpfull and ben did a free tour with us showing us the are and some beautiful places around fj it was awesome!!!


No hot running water, no toilet paper, mess in the kitchen - especially during dinnertime....very crowded...overall it was quite an unpleasant experience.....


We rented the double twin room, the place is at a glacier and dont have hot water! I think the quilt cover werent changed, because it stinked.

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