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Che Lagarto Hostel Viña del Mar Reviews

Diego Portales 131, Vina del Mar, Chile

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Che Lagarto Hostel Viña del Mar

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66%

Could be a decent place but my stay was terrible. I woke up at 3am in a bed crawling with bed bugs. Days later my skin is covered with over one hundred itchy bites. Spent the rest of the night sleeping in the lobby but it was too late. I refused to pay, but spent more than the cost of the bed to have all my belongings cleaned. Other guests in the hostel speculated that the managment was aware of the infestation in the dorm room and continued to rent beds anyway. If so, that´s way uncool...

  • Novice Nomad
  • 22 Jan 2012
  • Anonymous
  • USA
  • Couple 25-30
  • (1 review)


46%

Seriously one of the poorest hostels I've been so far to. Price is way too high for what you get. And they have a very strange exchange rate. Saying that it would be 20 dollars per night and then taking a 10% higher exchange rate if you wanted to pay in Chilenian pesos. Weren't able to handle the high season, so many people had to sleep on a couch. On top of that, people in other rooms had serious bites of bedlice. John counted 163 bites. Rooms have poor character. And theft was reported.

  • Novice Nomad
  • 20 Jan 2012
  • Anonymous
  • Germany
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Hi Michael. It's really bad to see we gave you such bad impression. There are some misunderstandings I'd like to clarify. First, in Chile there's an old law to promote foreign tourism. That's why payments in pesos are taxed 19% VAT and payments in american currency are tax free. This works only for foreign travellers and this info is shown in our profile on our minisite. About people sleeping on the couch, it was related to a problem we had in one of the rooms with bedbugs as you well said and we were hardly working to fix it as quick as possible. We really appreciate your interest voting us and we are working to provide a better service.

50%

It was a huge disapointment. The staff was kind of rude, the location is kind of far, and it was not very clean.

  • Novice Nomad
  • 13 Jan 2012
  • Anonymous
  • Brazil
  • Male 18-24
  • (5 reviews)


76%

The review in the lonely planet guide hits the nail on the head. Its quite sterile and although there is a reasonable effort by staff to arrange outings it lacks a collective unity between guests. Cold showers every day in the 4 bed dorm. The hostel is in Vina del Mar rather than Valpo, although its about a 10 minute walk to an excellent metro system that has you there in about 10 minutes

  • Globetrotter
  • 13 Jan 2012
  • Anonymous
  • England
  • Male 25-30
  • (21 reviews)


70%

Ok hostel not amazing and not poor.. Breakfast is ok, staff are pretty helpfull, location is fine near the beach.. But you could find cheaper hostels on the central street.,


96%

A very friendly and honest staff, big rooms, lots of excelent and services and dinners provided. Although it is very near the subway station and the beach, the hostel is located on a hill. It may be better to take a taxi if you are carrying too much weight.

  • Novice Nomad
  • 09 Jan 2012
  • Anonymous
  • Brazil
  • Couple 25-30
  • (2 reviews)


100%

I had the best time there!!! Great location, great city and great people, couldn`t have a better place to be at new year`s !!!I And all the staff is great... Thanks Karina, Tânia, Arturo y Felipe por todo... You guys are great !!! Keep up the great work and enviroment of the hostel !!! See ya guys !!!


76%

great location, friendly staff and comfy beds. cleanliness left plenty to be desired, and rooms were tight.

  • Novice Nomad
  • 29 Dec 2011
  • Anonymous
  • England
  • Male 25-30
  • (1 review)


63%

The bathroom in my room was so gross. It was always wet all over the floor, and although the maid came everyday and changed the sheets, it doesn't seem as if the bathroom was cleaned, at least not the sink or shower. And the shower was always cold! To have a hot shower I figured out that running the water in the sink at the same time helped, but what a waste of water. I do have to say that the employees were very nice however, and very helpful! But, a dirty bathroom really sucks.

  • Novice Nomad
  • 03 Dec 2011
  • Anonymous
  • USA
  • Female 18-24
  • (4 reviews)

Owner Comment (Show)
Hey Marielle! Thank you for voting us. We are already working on those details you mention to give a better service. We're really sorry this affected you somehow. Hope to see you back some day. Regards.

90%

The staff was so friendly and helpful! The room was so spacious and pretty. We had a great stay in Vina del Mar at Che Lagrato!!!

  • Novice Nomad
  • 23 Nov 2011
  • Anonymous
  • USA
  • Mixed Group 25-30
  • (2 reviews)


76%

Lively hostel and helpful staff. Good breakfast and rooms are clean. Showers quickly vary from giving you scolding to cold water depending on whether someone near by turns on a tap or flushes a toilet.

  • Novice Nomad
  • 20 Nov 2011
  • Anonymous
  • Scotland
  • Couple 25-30
  • (4 reviews)


100%

Great staff. Very helpful. Very safe. El hefe is awesome.

  • Avid Traveller
  • 18 Nov 2011
  • Anonymous
  • New Zealand
  • Male 18-24
  • (10 reviews)


76%

The hostel is in a good location but it needs some renovation. I was in the doom next to the reception and the bathroom / shower was in a very bad condition. And I also read in the comments that there was a problem with bed bugs and met another girl that told that she actually got some during her stay in Che Lagarto. Luckily I had no problem.

  • Novice Nomad
  • 04 Nov 2011
  • Heiko76
  • Germany
  • Male 25-30
  • (5 reviews)


66%

The people who worked at the hostel were really nice, but it would take a long time to get you one person or group of people because they talked so much to everyone in line. Also, the room I stayed in was on the other side of the reception area wall, and the music played there could be heard through the walls until 1am. Not a problem if you go out for a night on the town, but irritating if you're trying to sleep.

  • Novice Nomad
  • 30 Oct 2011
  • Anonymous
  • USA
  • Female 18-24
  • (1 review)


80%

We enjoyed our stay - the staff s really nice, eventhouh we stayed on a weekend and the hostel seemed very busy. Rooms and Bathrooms were clean. The only little minus was that the walls seemed a little thin so the nights were a bt noisy - maybe think about selling earplugs ;) Great location - close to the beach and café journal.

  • Novice Nomad
  • 07 Oct 2011
  • lilapple
  • Germany
  • Female 18-24
  • (7 reviews)

Owner Comment (Show)
Hey Kerrin. It's really nice to know you enjoyed your stay with us. We're doing our best to improve everyday. About the noise, the house is not a big help. About the earplugs we give them for free so if you ever come back just ask for them. Thanks for coming and have a nice trip!

60%

If you like cold shower every day, this is your place.

  • Novice Nomad
  • 03 Oct 2011
  • Anonymous
  • Brazil
  • (Gender undisclosed)
  • (2 reviews)

Owner Comment (Show)
Hey Rafael. Thank you for posting you opinion about us. The problem has been fixed already, so it won't happen again. We're really sorry for causing you troubles and feel really bad that you only remember us only for one cold shower as we provide not only showers at the Hostel. We hope you come back soon and have a nice trip back home.

46%

Hostel was very Basic, 4 of us stayed in the 12 bedroom dorm and all of us woke up during the night with bite marks all over our face and bodies. We have stayed in many places in south America and this one is by far the worse

  • Novice Nomad
  • 24 Sep 2011
  • Anonymous
  • Australia
  • Female 25-30
  • (1 review)


We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
View all Vina del Mar Hostels
  • 78%

  • Overall Rating
  • From 49 ratings
  • 78%Character
  • 76%Security
  • 80%Location
  • 87%Staff
  • 75%Fun
  • 72%Cleanliness

Latest Review

  • 22 Jan 2012 (66%)
  • Could be a decent place but my stay was terrible. I woke up at 3am in a bed crawling with bed bugs. Days later my skin is ...
  • Read more...
  • Anonymous

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