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Chelsea International Hostel Reviews

251 West 20th Street, New York, New York, USA

Reviews & Ratings Explained

75%Overall Rating

From 346 ratings
  • 66%Character
  • 78%Security
  • 92%Location
  • 71%Staff
  • 68%Atmosphere
  • 77%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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67%

I arrive late. The staff that day was a guy in bad mud. The free wifi doesnt work to late (they close the area). The atmosphere is only at the breakfast. The location is really good, only the location. If you are in a group and can close a room maybe is a good hostel to stay. Maybe.


77%

For the price I paid, I was very positively surprised. The location is amazing, and it's pretty clean. That's all I'm looking for in a hostel. It was perfect for my purposes!

  • Novice Nomad
  • 17 May 2013
  • Anonymous
  • France
  • Female, 18-24
  • (2 reviews)


80%

Staff were extremely helpful! Rooms were good for a hostel!

  • Novice Nomad
  • 16 May 2013
  • Anonymous
  • England
  • Male, 25-30
  • (8 reviews)


87%

The location of this hostel is incredible, and the fact that it was one of the cheapest places I could find on Manhattan made it all the better. The rooms/bathrooms etc are very basic - I was in a 2 bed dorm with my friend but the space was small enough that I might have felt uncomfortable being in there with someone I didn't know - but overall I was very pleased and would recommend this to anyone looking for a cheap NYC getaway in a a great part of town.

  • Novice Nomad
  • 15 May 2013
  • kat_fish_83
  • Scotland
  • Female, 25-30
  • (3 reviews)


93%

Excellent! Great staff and location. Larry,the manager,and his staff w pleasent and helpful, i love chelseagreat ambiance. I will recommend youand,definetely i would go back.


50%

Customer service left a whole lot to be desired. Generally unhelpful staff, and if you want breakfast when the kitchen is supposed to open don't bank on it.

  • Novice Nomad
  • 13 May 2013
  • Anonymous
  • Wales
  • Male, 25-30
  • (1 review)


73%

The hostel is good but the condition in the room should be better, and should have more amanities in the room. Howerver, it's ok for just sleeping. Thanks

  • Novice Nomad
  • 12 May 2013
  • Anonymous
  • Thailand
  • Female, 18-24
  • (1 review)


97%

The good stuff: awesome staff, willing to help you in any way possible. There are no bunk beds!! Only 4 beds to a room, and a bathroom for each room was great. Location is perfect for exploring manhattan, and you could spend days exploring Chelsea alone. The free breakfast is basic but a nice inclusion. The courtyard is nice and a great way to meet people. The not so good: it's not cheap, but hey, it's New York! They don't give you a towel; noice restrictions are defiantly not inforced.

  • Novice Nomad
  • 10 May 2013
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


80%

Nice breakfast. Staff is OK. It is very good, especially compared to the last hostel I stayed.


87%

I stayed in a private room single. Small room but was ok Clean and secure place to stay Close to everything

  • Novice Nomad
  • 09 May 2013
  • Anonymous
  • Australia
  • Male, 31-40
  • (1 review)


77%

Had booked a private room, was on the top floor...stairs only and they are quite narrow. had a separate shower and toilet on my floor. Room was basic but clean, and the whole hostel seems to be quite clean.


63%

- first of all the hostel should invest in their staff. especially one guy was so rude at my arrival that I honestly don't know why these people choose to work at a hostel. i don't expect pure kindness, but a simple welcoming is appropriate - the kitchen is really bad equipped. there are no knife to cut vegetables, just plastic flatware.

  • Novice Nomad
  • 08 May 2013
  • Anonymous
  • Germany
  • Male, 18-24
  • (2 reviews)


77%

Great location, good sized rooms and decent kitchen area. Breakfast there was sparse but besides that no complaints. Would definitely stay again.

  • Avid Traveller
  • 08 May 2013
  • Anonymous
  • Australia
  • Male, 25-30
  • (15 reviews)


100%

I forgot there are no towels provided. A reminder when registering would be nice. Do they rent towels for a nominal fee? It would be nice if they did. Can't always travel with towels.

  • Novice Nomad
  • 05 May 2013
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


80%

Great location and friendly staff

  • Novice Nomad
  • 04 May 2013
  • Anonymous
  • Canada
  • Female, 31-40
  • (2 reviews)


57%

Bare bones. Only one wall outlet. Would've rather stayed in the NY Loft Hostel in Brooklyn again.

  • Novice Nomad
  • 03 May 2013
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


63%

Was not impressed that I had to pay $5 for 2 hours just to store my suitcase. The front desk guy was not willing to help out at all. The next day someone else checked into my room at 12pm 3 hours before When i was told I couldn't check in until 3pm. I told them this also to another guy when I checked out he seemed to not care whatsoever and I still had to pay another $5 for another 3 hours to store my luggage again! Paying to store 2 hours before checking in is so ridiculous and moneymaking!!!

  • Novice Nomad
  • 03 May 2013
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
When the rooms are ready before 3 pm we are glad to check our guests in. Your room probably wasn't ready at the time you arrived.

70%

The bed sheet was not clean at all. I found somebody's long hairs on the bed sheet and was not clean at all.

  • Novice Nomad
  • 03 May 2013
  • Anonymous
  • South Korea
  • Male, 25-30
  • (2 reviews)


57%

The lockers are bad and there's no atmosphere... But Chelsea is a great place to visit NYC !

  • Novice Nomad
  • 03 May 2013
  • Anonymous
  • France
  • Male, 25-30
  • (3 reviews)


83%

In the beginning I wasn't expecting much, but when I arrived I was pleasantly surprised. The staff were very friendly and my room was very clean and I felt like my stuff was safe. Over all I was happy with my stay and I would definitely recommend this place to others traveling to NYC.

  • Novice Nomad
  • 01 May 2013
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)


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