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Chill Inn Paraty Hostel & Pousada Reviews

Rua Orlando Carpinelli, 3 - Praia do Pontal -, Paraty, Brazil

Reviews & Ratings Explained

79%

Rating
282 Total Reviews
  • 76%Value For Money
  • 75%Security
  • 93%Location
  • 82%Staff
  • 85%Atmosphere
  • 70%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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29%

very bad treatment and filthy


100%

Very nice place. Perfect ambiance for breakfast with view over the sea. The only thing I regret is, that the room did not have a window letting in daylight.


77%

Only stayed on night but this was a solid hostel! Has a chill bar across the way (which was somewhat empty the night I was there) and breakfast on the beach was fantastic (amazing view!). Decent value for the money, and the staff were very helpful.


94%

Love it, It is a little paradise and I do not want to leave.


100%

the hostel is the best for a stay in paraty. u walk just 5 min to the historical city center. u have breakfast and party on the beach but its still quiet in the night. the staff speaks really good english and can help u out with really everything.


80%

Breakfast was the best I have had yet in South America!


89%

Great breakfast at the beach, friendly people, well-run hostel - nothing to complain.


91%

Such a great place to stay. Right on the beach, and the staff couldn't be more helpful. Our room was mixed up because of an Internet issue so we were offered dinner which was so tasty right off the BBQ. The bar opposite is lovely and owned by the hostel. Breakfast is on the beach. There are a lot of wild dogs in Paraty but this wasn't an issue as we love dogs. Shower broke once but handy man nearby to fix straight away. Thanks to the girl who worked there she was lovely to us, very relaxing stay


97%

Great hostel Location on the beach front is class. The workers (esp Ian) were so friendly and helpful. Rooms are spacious and with ensuite - always clean. 100% would stay again


66%

For those who like to party and don't mind if they don't get a good nights' sleep...


83%

Just beware that the staff do not speak English.


97%

Wow Misti Chill got something right in Paraty, excellent chilled hostel with friendly engaging and helpful staff. Extended our stay by 100% of our original booking it was that good. Rooms get too hot at night with poor ventilation, which is my only criticism. Would stay here again for sure! Meals are shared with Geko Hostel next door out the front at a beachfront shack, very pleasant.


40%

I didn´t like this hostel at all. When I arrived I got sheets with bloodstains on and the mattress was full of mould. The room was cramped and dirty. A room next door had bedbugs (not sure if mine had them as well).The staff wasn´t helpful at all and didn´t mention available trips once, you had to find out all the information by yourself. The only good thing with this hostel is the location and the breakfast, but other than that one of the worst hostels I´ve stayed in.


89%

Really great relaxed atmosphere, right on the beach front. Live music at the beach bar made a perfect place to spend the evening and very helpful staff.

Owner Comment (Hide)
Dear Suzannah, We are really glad and grateful of receiving you evaluation. We treasure you contact because it's a valuable source of data about our pros and cons of our work. Our job it's always headed to 100% customer satisfaction. In an environment of increasing competition and higher demands, we only want to improve ourselves to offer you better service. Once again, thank you for helping us in our hard work of offering our customers a better service. Sincerely, Guadalupe. Manager - Misti Chill Hostel & Pousada Paraty.

66%

Great to be so close to the beach and to have a good breakfast right on the beach! The staff were REALLY helpful. The showers were hot. Unfortunately cleanliness was poor, especially bathroom, lockers were tiny, (not enough lockers in room for number of beds) and there was nowhere to put your gear without someone tripping over it. No windows in dorm so hot and stuffy. Loud music played at times making it difficult to relax or read especially as rooms opened straight off the communal area.

Owner Comment (Hide)
Dear Allison, On behalf of our Hostel, please accept my apology for unpleasant issues of your stay. Upon reflection, we realize that some things should've been handled differently. Please know, this is not the experience neither the hostel nor I want to deliver to our guests. We are very concerned and we want to assure you that we take this matters very seriously. This missed opportunity to give you an enjoyable experience with us is something that we could never abide by. To ensure that this will never happen again, we are working hard improving our internal organization in order to offer the best travelers experience we can. We appreciate your message regarding the deficiencies in care during New Year's Eve and any inconvenience . We had some difficulties over the that period, but the service will be returning to normal and we will continue working according to our policy of continuous improvement and customer satisfaction. We know that there were gaps and we have them identified. We are trying to develop new training methods for all employees, so that this problem is avoided to the maximum. We are also working on regulations and procedures for improvement in our services for Travelers. Sorry to have caused you this inconvenience. If there is any possibility, we would offer the opportunity to return on another occasion. If you want to accept the proposed offer for you and your companions a compensation of R$ 200 (Brazilian Reais) will be discounted from your next stay at the Misti Chill Hostel. Please count on our cooperation and understanding, and please accept our sincere apologies. We are taking the necessary steps to ensure that all guests remain 100% satisfied with the services provided. Once again, apologizing for what happened in the provision and continuing. Sincerely, Guadalupe. Manager - Misti Chill Paraty Hostel & Pousada



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