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Ciak Hostel Reviews

Viale Manzoni 55, Rome, Italy

Reviews & Ratings Explained

79%

Rating
2801 Total Reviews
  • 80%Value For Money
  • 78%Security
  • 81%Location
  • 82%Staff
  • 78%Atmosphere
  • 79%Cleanliness
  • 75%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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51%

The front desk is not the most welcoming. Shower could use some work and cleaning


40%

They put me on a different building from the desk (like 3 blocks actualy). It bodered me a little. The lady on the clerk told me "We send an e-mail right after the reservation informing that...". Well, let me tell you: It´s not enough to tell something like that AFTER the person made the reservation. You should tell upfront.

Owner Comment (Hide)
Good morning, regarding your problem about staying in another room, it is written down in description that is away 150m from the main building the room that you're booking, and the email that we sent is an optional to remind you that your room is another building so we avoid all these inconveniences. We are sorry about what happened but the good thing we didn't ruined your vacay because you are in another building. Enjoy your nex travel. :)) Ciak Hostel Staff

57%

I had ordered a private room and they messed up my reservation. Then made me change rooms after a night. The one girl at the desk were helpful but the other didn't know much. Also they put my boyfriend in a girls room without telling him as woke us up at 2:30 am to yell at him for being there when we had a flight a 7:00 am. The breakfast in the secret garden building was nice and the rooms and bathrooms were nice but the customer service wasn't great.


83%

Cleaning staff came in at 9am, and wifi didn't work in the rooms. Other than that it was a nice hostel.


83%

Directions on the website were great, would be benificial to note that the metro stops running at 10pm. I stayed in the Secret Garden building and the internet was not good.

  • 14th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


83%

I really appreciated staying here! It's a very good value and a good location near the metro. It was kept pretty clean and the staff were very friendly and good! I'm really thankful for the Wifi and the computers as well. Thanks a lot!


80%

Good selection for breakfast. The staff were very helpful in recommending places and how to get around in Rome and staying safe there.


89%

Location was key at this hostel. We were able to walk to the Colosseum and other attractions in about 20 minutes, which was awesome! There was no common room, so there wasn't much of an atmosphere, but they had a full usable kitchen and the breakfast was also really good. WiFi was completely down when we stayed there, but that was really the only negative. The rooms were nice and colorful, but there were no lockers available. Overall I would give this place a thumbs up!


71%

Had such a mixed experience here. Especially with the staff. The wifi wasn't working for almost 2 days when I was there and some staff were helpful and apologetic about the fact. Others didn't seem to care too much. It was actually scary half the time going up to the front desk to ask questions because you didn't know what type of response you would get. I felt very uncomfortable here towards the end and it was all because of a staff member who was just downright rude.


80%

My only complaint was that the cleaning staff came in at 9:30am even though check-out isn't until 10:00am. They made me move all of my things in the room as they stripped the beds and started cleaning, even though I wasn't yet ready to leave.


80%

Got in late, they couldn't find my reservation(had all my receipts), ended up with a better room for the same rate, well located close to train and attractions, wifi in our room wAs spotty at best but it worked


86%

CIAK Hostel is a friendly place to stay. It's clean, safe and also provide free luggage storage and breakfast. It has kind staff and you can use the kitchen also.


89%

Handy location, staff were helpful, friendly and had we no problems. Secure, clean, nice place to stay...10-15 minute walk to Colosseum and bank, metro, supermarket all within 5 minutes or less. Highly recommend.


83%

It's very well located since it's very close to the subway and it's just a 15 minute straight walk to the coliseum. The staff was very friendly and helpful. Overall good choice for a few days in Rome

  • 4th May 2015
  • Novice Nomad
  • Anonymous
  • Portugal
  • Male, 25-30
  • (1 review)


83%

the location is very convenient. The staff is nice. But the bed is too low to the floor.

  • 2nd May 2015
  • Novice Nomad
  • Anonymous
  • China
  • Female, 25-30
  • (1 review)


80%

Great hostel, location is close to all the sights of Rome but in a quiet area. Really appreciate the fact that there are free pasta dinner nights and free breakfast.

  • 30th Apr 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


86%

Stayed 2 nights in private room, which is located in the other building. Everything was fantastic, although shower was clogged. Location is perfect for arriving by train and wanting to walk to downtown Colleseum area. They also had free pasta dinner the night we came - thanks:) Overall, enjoyable experience for last minute booking.


89%

This hostel was great value for money with an excellent location and nice dorms. My favourite things about it was the cleanliness and the location, within walking distance from the main attractions if you don't mind walking 20-30 minutes. The only downs for me were the wifi - which would not work in my room - and the lack of a plug where I could charge my phone near the top bunk. The breakfast some days was better than others, they take a while to replenish things.

  • 28th Apr 2015
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 18-24
  • (1 review)


100%

I had a great time at the Ciak Hostel. The beds were comfortable, the showers were hot, and the staff her helpful and friendly. The location was great; It was waking distance to the Colosseum and only a block away from a metro station. The only thing that could be improved was the breakfast. It was Corn Flakes and bread. Other than that the stay was great.


74%

The wifi in the room at Secret Garden only worked when you stood by the door so that was annoying. It was also a little strange that check out was at 10am but the cleaner would come in a 9:15 so we felt rushed to get out when we had time. My booking was messed up so two days before we left we had to switch to a location 15 minutes away. though we had to wait and we lost our room for a couple hours, the staff explained everything well, paid for our taxi there and the new place was beautiful!


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