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Ciarus Reviews

7 Rue Finkmatt, Strasbourg, France

Reviews & Ratings Explained

78%Overall Rating

From 123 ratings
  • 71%Character
  • 80%Security
  • 84%Location
  • 79%Staff
  • 71%Atmosphere
  • 81%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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70%

Good hostel for a night or two, but since it's mostly booked by groups (school field trips!) it's difficult to meet people there.

  • Novice Nomad
  • 25 Apr 2013
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

83%

it was clean and cozy. I like bathroom in the each room. but 1 thing,.. this hostel is noisy because so so many people.

  • Novice Nomad
  • 23 Apr 2013
  • Anonymous
  • South Korea
  • Female, 18-24
  • (5 reviews)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

87%

The wifi doesnt work.

  • Novice Nomad
  • 17 Apr 2013
  • Anonymous
  • Argentina
  • Couple, 25-30
  • (1 review)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We know we have a problem with the WIFI and we hope to fix the problem quickly We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

80%

Nice hostel. It has only wifi on the lobby and it's not free, you have to pay for it.

  • Avid Traveller
  • 14 Apr 2013
  • Anonymous
  • Argentina
  • Male, 31-40
  • (16 reviews)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

57%

The evening staff was very rude, first thing they asked me was money. The morning staff seemed to have no idea about what they were doing. There no lights, nor plugs need to the beds in the room. Wifi is not included, and it's not available in the rooms. Breakfast is not included, and costs 4 euros not for much.

  • Novice Nomad
  • 12 Apr 2013
  • Anonymous
  • Romania
  • Male, 18-24
  • (2 reviews)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. I'm really sorry about the feeling you have about Philippe the Watchman. We have really good comments about him usually ... For Tom at the morning, he is new in Ciarus but i'm sure he will be a great receptionnist with a little bit more experience, thank you for your understanding. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

77%

clean, comfortable bed, decently located and definitely reasonably priced for strasbourg. there is a cafeteria style restaurant on the 1st floor which is convenient and i liked all the storage cubby spaces in the room. however, there was a faint sulphur-like smell in the room that seemed to be coming from the taps or the water. also, there was no door to the shower which didn't give us a lot of privacy but at least i was staying in an all female room so it wasn't a big deal.

  • Novice Nomad
  • 12 Apr 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (5 reviews)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

57%

One of the guys on the desk had quite poor English, which made it difficult to ask directions etc.

  • Novice Nomad
  • 12 Apr 2013
  • Anonymous
  • Ireland
  • Male, 25-30
  • (1 review)


57%

The Roms were covered with dust everywhere. Besides that the room was smelling like an old people's home and the carpet was covered with dirty spots, like the walls. The breakfast wasn't intercontinental at all, the roles were hard and tasted like from the day before, not even the croissants were included in the price. The ham and cheese was nowhere seen !!!! The only good thing was the location and the beds were clean, which are anyway expected to be clean !

Owner Comment (Show)
We thank you for taking the time to share your opinion with us concerning your stay in our youth Hostel. We are really confused about the inconvenience you had to deal with in your room. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that our performance answers in best your desires. For the breakfast, of course their were no cheese and ham, it's a french breakfast ! Nowhere we mentionned about a continental breakfast, the price is by the way only 4€; which is the price for a croissant and a coffee in the center of the city. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

57%

Waaaaay too overpriced! No soap in toilets, no breakfast included, no WIFI included (you have to pay an extra euro), no hostel atmosphere whatsoever.

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. 27€ the bed is really cheap for the center of the city. You can find cheaper but at 15Km from the center, a tram ticket is near 2€ for 1 hour, so i don't think it would be better. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

60%

I don't recommend this 'hostel' if you're looking for a hostelling experience. It felt like a hotel and there are a lot of families that stay there. I didn't run into a single person that was around my age (22). You have to pay for the internet. If you pay extra for something you would at least expect it to be good, but you can only use the internet in the lobby (and yet in certain spots in the lobby) and the connection is awful. The people at the front desk were really nice though.

  • Novice Nomad
  • 29 Mar 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. During the week you came to Ciarus a lot of family stayed in. But it's not a general fact. Usually we have a lot of young people like you, staying in Ciarus for few nights. The WIFI price is 1€ for 24H, maybe it will be free in the next year ... My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

57%

I was on the 2nd floor and was really tired from travelling. When I wanted to sleep very room on my floor had kids sports team running around making noise all night and early in the morning so I 2 bad nights sleep. And their was lack of parents/guardians watching the kids the walls are paper thin so hear everything . A hostel is for people who are travelling all the time and want somewhere to rest not be disturbed the only good thing about the hostel is the location. Only good if you area zombie


73%

The hostel is nice. However, I think the price it charges should include breakfast,but it doesn't. Thus, it is a bit expensive.

  • Novice Nomad
  • 28 Mar 2013
  • Anonymous
  • Portugal
  • Female, 31-40
  • (1 review)


80%

Excelent chioce ,good price, good service.

  • Novice Nomad
  • 28 Mar 2013
  • Anonymous
  • Germany
  • Male, 41+
  • (1 review)


87%

Although this is a very big hostel with 4 floors there is a nice and familiar atmosphere. If you compare prices you must not forget that Strasbourg is an expensive place in general.

  • Novice Nomad
  • 24 Mar 2013
  • Anonymous
  • Austria
  • Male, 41+
  • (1 review)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

63%

Very expensive for what you get. The hostel is not downtown and not that close of the train station. Staff was not particulary friendly and rooms were not really clean. Rooms are bigs and luminous though.

Owner Comment (Show)
Madame, Monsieur, We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. We are really confused about the inconvenience you met in your room. The Hostel is located at only 900 meter from the Cathedrale. So it takes only 14 min (regarding mappy.com) to go in the center. By the way you can take the Tram C though located a 650 meter from the Ciarus. The train station is located at 1,3 Km from the Ciarus. The bus number 10 come really close to the Ciarus (only 200M). My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

47%

When we came to the hotel, we had a booking, but the receptionist just asked us a random amount of money, which was higher that we expected. We were given no explenation and the sum was written on a randon piece of paper. When we entered the room, it smelled badly. Also, 1 of the rooms lacked of extra blanket, which was needed, because the rooms were too cold. The heater was put maximum, but it did not get any warmer. The wind was blowing from the windows. No soap, no hot water, no waterpressure

  • Novice Nomad
  • 23 Feb 2013
  • Anonymous
  • Estonia
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. We are really confused about the inconvenience you met in your room. You paid 65.40€ because you already paid 10% online, which is the correct amount for a 3 person room. We written on a piece of paper which is the confirmation of your reservation on HostelWorld, not a random piece of paper. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

77%

It would be nice if there were storage units in the rooms where I can store my personal belongings. There wasn't very many spots to use the Internet in the lobby ; il aurait été gentil s'il y avait des garde-meubles pour garder mes affairs. Aussi, il n'y avait pas tant de lieux pour brancher mon portable au rez-de-chausée.

  • Novice Nomad
  • 23 Feb 2013
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. We are really confused about the inconvenience you met in your room. There is lockers at -1 and a closed room for your luggage at the same floor. Regarding the spots in the lobby, we are currently working to add some. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

83%

A very nice place to stay in Strasbourg, good location, rooms are clean and proper, reasonable prices.

  • Novice Nomad
  • 15 Feb 2013
  • Anonymous
  • Russia
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Sir, We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

67%

Breakfast not included was a downer, but OK with forewarning.

  • Novice Nomad
  • 15 Feb 2013
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. The breakfast is not included in the price of the room but the price is only 4€. Which is really low for a breakfast in the center of the city. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

70%

A nice place to stay, but we had to pay to use internet (usually we always have it for free) and it works only on the hall, not in the room so it's very unconfortable. Breakfast is too expensive.

  • Novice Nomad
  • 11 Feb 2013
  • Anonymous
  • Italy
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Madam, We thank you for having taken time to give us your opinion concerning your stay in our youth Hostel. Yes the wifi is 1€ for 24hours. It could be free, but you will find a lot of youth Hostel in France and more in other country like Thailand where it's not included. Maybe it would be free next year at the Ciarus ! The breakfast price is 4€ which is really low, i think, for a french breakfast in the center of the city. My team and I are really concerned about your appreciations and notice, we maintain our efforts so that the performance which we bring you answers in best your desires. We hope to see you again. Best regards, Dominique FLOUX Responsable hébergement

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