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Citadel Youth Hostel Reviews

Jerusalem Old city Jaffa gate, 20 st Marks road, Jerusalem, Israel

Reviews & Ratings Explained

76%

Rating
1422 Total Reviews
  • 74%Value For Money
  • 73%Security
  • 95%Location
  • 81%Staff
  • 77%Atmosphere
  • 64%Cleanliness
  • 63%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

An amazing hostel/hotel right in the old city of Jerusalem, with rooms built into the ancient bones of the city walls and outside the windows, the Holy Sepulcher and the dome of the rock...what more could one want. The staff were knowledgeable, helpful and warm. I cannot more highly recommend for a stay in the Old City!

  • 30th Aug 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 41+
  • (1 review)


83%

It was just the bathrooms that I feel were awful.


63%

The hostel is very well situated -- the view from the roof is magic. Staff is helpful, they advise on tickets booking, places to eat and generally are friendly. The negative points: the blankets, pillows, and bedding were very unfresh. The air in the room was stale, which made it impossible to sleep in, so we had to move to the roof. The biggest deception: we did not get back the deposit money for locker use -- the receptionist said she couldn't log into the system to check if really paid.


80%

Awesome location, the old city is beautiful and there is so much to do around there. The hostel is a beautiful old building and although the bathroom is pretty dirty it doesn't really matter when you way up how beautiful everything else is and the staff are super friendly and helpful. Thanks for the stay!


86%

Sleeping on the roof of the hostel was an amazing exerience! I strngly recommand it to everybody staying in Jerusalem!


71%

Very nice hostel, the roof is pleasant to stay on during the night but there is no shade in the day. It is sold on hostelworld as a tent but it is not at all a tent. Some of the staff are excellent and others not so good hence the average score. The facilities and kitchen are poor but the general atmosphere and setting is great. I have been harsh marking this hostel but it really was one of our favourites during our trip to Israel.

  • 18th Aug 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


74%

A great place to stay due to it's location in the Armenian Quarter of Jerusalem's old city. The hostel is very atmospheric in a house which is hundreds if not thousands of years old. The only downside being that inside there is little space and the crumbling plaster can easily get into beds. The view from the rooftop is spectacular and spending at least one night on the rooftop is recommended as a great introduction to this incredible city


94%

This is a very good hostel in Jerusalem. The location is the best what i have ever experienced. The staff is very helpful,i can recommend it for everyone, who want to visit the old city's attractions. Aki Jeruzsálembe megy itt foglaljon szállást.


86%

The location is just awesome, in the middle of the old city. Specially on the roof top you have got the best view over it.


34%

We had ordered a room for 4 people. The room had a double bed in the middle of the room. On the sides of the room were two niches recessed into the wall. These were very small, half as long as a normal bed. From the walls the plaster trickled on the mattress. There were no chairs, a table, even closets and coat hooks. The double bed was broken. The bathroom facilities were disgraceful. The walls and doors of the shower and WC had mold. The service is poor, there can only be purchased with cash

  • 1st Aug 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 41+
  • (1 review)


26%

1. there`s no free storage!! yes, there`s NO free storage !! the first hostel I`ve seen without free lockers ... and they will charge you 10 NIS/day to use one of the lockers they have only in the ground level 2. the internet wi-fi works ONLY in the reception area ... yeah, there`s NO wi-fi in any another place other than the reception ... so prepare yourself 3. the kitchen is dirty 4. if you plan to stay at the rooftop, make sure you have lockers because I don`t trust the staff as well .. ETC

Owner Comment (Hide)
The client has reserved a place on the roof. The roof is also covered with our security camera.There is a free luggage storage area in the ground floor monitored through our security camera. Our security system allow us to track all movements made and can go back for 6 months back. Lockers for valuables are rented and the only key is with the client. Internet works well in the first floor but not on the roof. Our staff maintain the kitchen clean but some clients leave the utensils uncleaned.

77%

Is not the most comfortable hostel I've been but probably the most interesting one, and one must consider that staying in the old city of Jerusalem in a building so old and beautiful is another kind of luxury. Also I must say that I had serious problems because my passport and money were stolen in the mount of olives and the charming man in the reception helped me a lot, not just with giving me all the information I could need but also with his sympathy that made me feel really better.


83%

The staff was really helpful and I loved the look and feel of the hostel. Great view from the roof and definitely offers unique experience. Shower and toilet situation is not so great but everything else is brilliant. Loved it!


80%

Hello, we just want to say thank you for the great experienced that we have when we are in Israel. All we can comment to the Citadel Hostel is the following. 1. There kitchen needs to have new facilities and necessity specially the cooking materials. 2. Toilet should be clean all the time and they should put toilet paper always. 3. Change bed linen and Towels everyday.

  • 16th Jul 2014
  • Novice Nomad
  • Anonymous
  • Philippines
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Kitchen facilities are always available to anyone. We care about health so no microwave in the kitchen, Your stay was on the roof and mattress covers and blankets are weekly washed i our laundry. We have all day people for cleaning all over the hostel. Clients are supposed to bring their towels and it seems that this client borrowed a towel from the hostel and kept it with him and never requested to be changed.

89%

Private room was basic but very good. Bed was comfortable. Staff very friendly and helpful. Showers and toilets were clean. The location was amazing, close to all the old city sites. Close to light rail and buses. Very recommended.


80%

Great view from the roof! But not enough restrictions against smokers. Our son has asthma. Plus somebody stole one of our pillows. And the bathrooms were often out of toilet paper.


97%

Loved sleeping on the roof terrace, it was amazing experience!!! Internet is super fast, staff were super helpful no matter what I needed to know and everyone was so friendly. Had to pay in shekels.

  • 11th Jul 2014
  • Novice Nomad
  • Anonymous
  • Czech Republic
  • Male, 18-24
  • (1 review)


77%

Staff was kind and helpful. Female dorm felt a bit small and dark because there was so hot and no window. However, it was very clean. Toilets were a bit dirty and there wasn't always toilet paper available. Location is very nice, the view from the rooftop is beautiful and all the important sights are close by. Overall wort of visiting! :-)


80%

The lack of air-con didn't really bother us as we were in the top room and could have the windows open. If necessary we had a fan which was sufficient. The area in the common area was lovely, especially the cave like look and feel.

  • 3rd Jul 2014
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 25-30
  • (1 review)


80%

The location in great. The place is a small, for the amount of people staying, making it crowded and not that clean. Wifi works badly.


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