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City Center Backpackers Hostel Reviews

41-A, HongKong Street, Singapore, Singapore, Singapore

Reviews & Ratings Explained

56%Overall Rating

From 21 ratings
  • 48%Character
  • 56%Security
  • 83%Location
  • 55%Staff
  • 48%Atmosphere
  • 45%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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100%

Neat and clean were the hostel premise with the staffs rendering there excellent service. My room was cleaned as often as my requisition.Complementary breakfast was truly helpful.Located in the center point of the city is an added advantage since I could reach to the MRT in few seconds and to other major locations as well.Very fair the room rent was.A trip not to be forgotten and a stay to be cherished with City Center Backpackers Hostel.

  • Novice Nomad
  • 13 May 2013
  • Anonymous
  • India
  • All Female Group, 25-30
  • (1 review)


73%

the owner and staff were nice and helpful but the hostel needs some cleaning and better breakfast too =P

Owner Comment (Show)
Thanks a lot for your valuable comments, we will note your points and take immediate action. Thanks Regards Management

90%

After reading the other users comments I was scared to book here, but the truth was diff, location is brilliant, staffs are friendly and it's really worth for what we are paying.It's located in the central area very near to the metro and around 200 clubs and pubs in just 5minutes walk. Staircase to the room is a disadvantage, but each floor has more than two toilets which makes more continent.Wifi is good in the reception area compared to the other flor. I will come back for sure nd recoment too

  • Novice Nomad
  • 02 Apr 2013
  • Anonymous
  • India
  • Male, 25-30
  • (1 review)


100%

It's worth for what we pay and the location is just superb, I saved lot of money in traveling by using the metro in three minutes walk, hostel has most of the necessary requirements with a high speed wifi too. Me and my girl friend had an unforgettable time in this hostel. Staffs are friendly and the rooms are clean too. I will definitely recommend it to my friend and family. The reception works 24/7 which makes the party animals like us to get back to the room when ever we feel like :))

  • Novice Nomad
  • 02 Apr 2013
  • Anonymous
  • Afghanistan
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
Thanks a lot for the comments.

37%

I called them regarding their postal code since I wanted to find out the location using google map. But they could not understand what is postal code! And when I was there, there was and old white man all the way talking nonsense. Their staff's English sucks and the facilities are all very old and dirty which look disgusting. Can you imagine I bring my guests there and they say, " How can Singapore's condition be so poor?"

  • Novice Nomad
  • 21 Mar 2013
  • Anonymous
  • China
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Respected Sir, Sorry for the inconvenience caused, the person you mention here is not our staff, he was also our guest from Europe, we don,t have any staff who is above the age of 25 and as far as Singapore is concerned none of the staff will get an employment visa if they are not good in English and if they are not a Graduate from university. We do have 75% occupancy in a competitive place like Clarke, is it possible to get so much guest and lots of good reviews if our hostel was as bad as you explain. Still we consider our critics very seriously and will take action if any attention is required. Thanks a lot for the comments. Regards Management.

30%

I have stayed in many hostels and this was by FAR the worst. The bed was boxed into a tiny room, the door could not open fully it was so cramped. The staff were lazy, lounging around all day, I witnessed the toilet being cleaned by a bucked of cold water being thrown in. They expected you to not wear shoes yet the staff would smoke and leave ash and fag butts on the floor. This hostel should be reported to Health and Safety. Absolutely VILE.

  • Novice Nomad
  • 07 Mar 2013
  • Anonymous
  • Wales
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Respected Sir, I respect your comments, but would like to clarify one thing, there is only three staffs working in this hostel at present, remaining whoever you see smoking and doing other stuffs is also our customers who are staying here.

27%

The worse hostel I have ever been in my entire life! Everything is dirty, the bathroom, the room, even the sheets. The "deluxe" room is so small that there's just space for one bed and nothing else, it's diffult to get in the room because there is no enought space to open the door. The staff is rude and impolite, the reception doesn't work 24hrs, they don't speak english well, and you don't feel welcome there. In my opinion this hostel have no conditions to be open for guests, should be closed.

  • Novice Nomad
  • 22 Feb 2013
  • Anonymous
  • Brazil
  • Female, 18-24
  • (6 reviews)

Owner Comment (Show)
Respected Sir, Thanks a lot for the comments. This hostel is running for past 7 years and its doing good. We do have more than 80% occupancy and if you have time please read other guests comments. Nobody has ever given such a comment about our hostel, we do change the sheets after the guest is checked out, The reception is working 24/7 too. Any how if the service that you have got from our staff side was not to the level that you expect than we are asking sorry from the management side, but please dont make a hype and say that the hostel should be closed. Its rated as one of the selected hostels in Singapore.

70%

perfect located dorm in the center of singapore. the owner showed us around in the nights and we had a fun partytime. unfortunately not so clean bathrooms.

  • Novice Nomad
  • 19 Feb 2013
  • Anonymous
  • Switzerland
  • All Female Group, 25-30
  • (6 reviews)

Owner Comment (Show)
Thanks a lot for the comments. And sorry for the inconvenience caused. Thanking You Regards Management

43%

Really bad. Even if the hostel is very well situated, thé staff is not really helpful. Thé bed is unconfortable and thé shower/toilet disgusting.

  • Novice Nomad
  • 31 Jan 2013
  • Anonymous
  • France
  • Female, 18-24
  • (2 reviews)


50%

On arrival the reception area smelt, staff wernt friendly. The smell didn't leave it only got worse. The staff live and sleep in the reception area. The toilets/showers wernt cleaned at all. Really discusting. Building work next door every day which isn't the hostels fault but it's hard to chill out in the afternoon after a long day of walking around the city. Good location. And the cheapest we could find.

  • Avid Traveller
  • 25 Jan 2013
  • Anonymous
  • England
  • Couple, 25-30
  • (18 reviews)

Owner Comment (Show)
Thanks a lot for the feed back, but we would like to clarify that the people whom you mention about sleeping in reception area and always sitting in the couch is not our company staff, they too are customers. Since they have tv and computers near the front desk they are always being here. Hope you understood the situation. We really apologise for the toilet thing and for the smell, and we promise you that this wont happen again. Thanks Refards Management

70%

Actuallt this hostel has all necessary facilities - lockers, quite big rooms, free wi-fi, 2 desctops for guests, tv, laundry, fridge, free breakfast, free luggage storage. But it somehow ruined but staff, who in fact live there (4-5 guys), so they feel like at home and behave accordingly - little cleaness in bathroom (quite dirty to say the truth), listening music aloud with friends, occupying toilets and common space. Still OK for price.

  • Novice Nomad
  • 20 Jan 2013
  • Anonymous
  • Russia
  • Male, 25-30
  • (2 reviews)

Owner Comment (Show)
Respected sir, thanks a lot for the feed back, The (4-5) guys whom you are mentioning is not the staff they are also customers. They are using the reception area always because to use the desktop frequently and also to watch TV. Our hostel is a small one with just 36 beds, and we just have 3 staff, one for the morning, one for the night and the other person for cleaning and room service. Hope you had a good stay. Thanking You Regards Management

40%

Stinky in the lobby and dirty in the bathroom.

  • Novice Nomad
  • 05 Jan 2013
  • Anonymous
  • Malaysia
  • Male, 18-24
  • (4 reviews)

Owner Comment (Show)
Sorry for the inconvenience caused.

30%

I don't know what to add but I would say: Simply the worse hostel I have ever been in my life despite I have travelled all around the world!


57%

If you just have to stay overnight, this will do. Just take your earplugs with you. This in not a bad hostel anyway, just quite a poorly managed. The staff is really ignorant and doesn't seem to care anything. Thus nothing seem to work and hostel feels really restless. Excellent located, though it does not replace lack in quality. Would find lost of hostel with better value for money in Singapore.

  • Novice Nomad
  • 29 Dec 2012
  • Anonymous
  • Finland
  • Couple, 25-30
  • (2 reviews)


53%

The rooms were stinky and walls are very thin. The toilets equipment were not unto mark (water leakage). The family room is on 4th floor with no lift / elevator and this is not mentioned in the website. So had to carry my 3 years child at least 2-3 times up and down. People smoke in no smoking zone. There are long term residents who talk and make noise till 2-3 am hence not able to sleep. One of the worst experience as my bag packers stay in last 7 years. The owner knows about this!

  • Novice Nomad
  • 20 Dec 2012
  • Anonymous
  • India
  • Male, 31-40
  • (2 reviews)


50%

I booked a twin room. Unfortunately we got offered a double bed. We refused. We got offered a very small room with a bunk bed. The bed sheets looked used. The door could be broken up easily. There is no lift, so you have to take a lot of steep stairs. It was often loud during the night and early in the morning. People smoked on our non smoking floor. We were on the second floor. Maybe the first floor is better.

Owner Comment (Show)
Respected Sir, We are sorry for the inconvenience caused, Severe action will be taken for the bedsheet matter towards the House keeping staff. About the lift, there are lots of back packers in this lane but none has a lift facility. Management has fined and removed those people who has breached the hostel rule and smoked in non smoking areas. We are sorry for the bad experience happend in our place, and thanks a lot for the feed back. We ll make sure that none of the gust go through such things here after. Thanking You Regards Management.

57%

Great location and thats the only positive thing to say about this hostel. The room wasnt very clean but the bathroom was just really bad - hair all over the floor. You have to climb 4 floors to get to your room. Luckily, we were out all the time. For the same price I found a much better hostel in Singapore so I wouldnt recommend City Backpackers to anyone. PS Deluxe room is very, very basic.

  • Novice Nomad
  • 25 Nov 2012
  • Anonymous
  • Poland
  • Female, 18-24
  • (3 reviews)


60%

The hostel was very dirty, they had not changed the sheets after the last person living there. The bathroom was used by about 20 people and after dirty.trying to point out that there was a used sanitary pad there, I was totallly ignored. Rooms were small, with bunkbeds. Wifi was good. The size of the rooms might be acceptable for Singapore, the cleanliness was not.

  • Novice Nomad
  • 24 Nov 2012
  • Anonymous
  • Sweden
  • Couple, 25-30
  • (1 review)




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