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City Centre Hostel - Kingsview Reviews

28 Gilmore Place, Edinburgh, Edinburgh, Scotland

Reviews & Ratings Explained

68%

Rating
39 Total Reviews
  • 67%Value For Money
  • 69%Security
  • 75%Location
  • 76%Staff
  • 65%Atmosphere
  • 65%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Amazing staff, clean bedroom and bathroom and a very big kitchen. :) recomend it.

  • 30th Jan 2016
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 25-30
  • (1 review)


40%

Facilities weren't as in the picture, it showed a pool table and a big common area, and there was no such thing. The paint on the walls in the double room we stayed in was coming off and the shower didn't really have enough pressure. The internet also didn't really work and staff weren't really helpful on this. The guys staying in the room next to us were super loud and tried to get in our room. Again staff didn't really do much.

  • 27th Nov 2015
  • Novice Nomad
  • Anonymous
  • Portugal
  • Couple, 25-30
  • (1 review)


43%

The place was filthy and never cleaned. The shower drain was clogged with hair meaning you had to shower in a puddle that went up to your ankles. The bins were never emptied leaving the bathroom and dorm smelling horrible. Kitchen was always dirty with even staff leaving dirty dishes on the bench. The staff made you feel uncomfortable for using our own common room by inviting their friends over and taking up the whole room. I found myself often hiding in the kitchen or dorm to avoid them

Owner Comment (Hide)
We are working very hard to improve our hostel and we take complaints very seriously. We recently introduced a new feedback system where guests can report any issues good or bad so we can make things right. This guest did not report any issues during her stay and we feel the review is very unfair. We have just finished our regular deep cleaning at the hostel and replaced some beds. We were recently visited by some top budget travel agents who we think our hostel is clean, fun and great value

89%

Lovely atmosphere, friendly staff, would recommend to my friends.


83%

Great hostel for the price we paid during our stay, were upgraded to a nicer room as well without any additional cost. The staff were friendly and helpful and the location was ideal for getting into and out of town.




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