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Citystay Mitte Reviews

Rosenstrasse 16, Berlin, Germany

Reviews & Ratings Explained

85%

Rating
2543 Total Reviews
  • 84%Value For Money
  • 88%Security
  • 97%Location
  • 86%Staff
  • 81%Atmosphere
  • 82%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

During our stay at the Citystay hostel, there was a group of school students who made lots of noises during the night. We complained for a few times but the noise went on, even though the staff took action. You could say, that we stayed there at the wrong time. But maybe for next time, warn your guests in advance about the fact that in that week school students are staying in the hostel as well, or take into consideration to place other visitors at another floor.


89%

Everything's good except for the crushingly slow wifi.


71%

The bath and the toilet are separate: no tap water in the toilet, and the cleanliness can not be vouched for. There is no curtain for individual beds, little privacy there; for the staff, they was only one at the exception, but quite friendly, though one gave me the wrong information about a city tour we were interested in taking the day we arrive The internet is not guest friendly; one can only use in the lobby, with other guests... Generally average. Excellent location, only worth it.

  • 8th Feb 2015
  • Novice Nomad
  • Anonymous
  • China
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, thanks for your comment on us. In every toilet we do have a sink and soap. Internet works in our lobby/bar area and is free.

71%

- Shower turns off every 10-12 seconds. - Light in shower turns off because of shower curtain, can't detect person inside. - Shower curtains too small for the showers. - Double beds had sheets for single beds. - Not enough pillows / bad pillows. - Noisy rooms - towels small & old - couldn't understand wifi login website, German + Staff friendly/helpful + bar for drinks / hot drinks + location + cleaner does a very good job with the bathrooms etc

  • 6th Feb 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi, thanks for your rating, the showers work with waterstop buttons because we want to safe water and energy, light only turns of, if there is no motion in the shower anymore. the showercurtains are the same size as the cabins need. I am really sorr, if the room had a wrong pillow, but we do have 24hours reception and you always can get new towels, pillows etc. Sorry you were not satified with us. martin

86%

The staff was amazing, so helpful und always super nice! I was staying in a 6 bed dorm on the first floor and the wifi was working perfectly. The room was spacious even with a table and chairs. A supermarket and the S-Bahn station Hackescher Markt is very close. Overall I had a great time here and would come back again anytime.


71%

No wifi in the rooms, bad sheets but very good location


83%

Due to when I went the city as a whole was very empty and as a result so was the hostel - although that's not a reflection on the hostel. Berlin seems to be a weekend and summer city if you want nightlife and to meet people. As for the hostel - you don't get wifi in the rooms which NEEDS to be sorted!!!! Other than this I can't fault the place! Cracking location and the staff were very helpful and put me to shame with how much English they knew compared to my German!!

  • 12th Jan 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


89%

Citycentre! Citystay is a realy good place near all places you want to go to if you visit Berlin. The U and S bahn are close. The common room and bar were pretty cosy, good place to hang for a while.


86%

Really great location! Great staff. Reasonably clean. Shame the wifi is rubbish!


100%

The only problem we faced was the wifi. The wifi was impossible to use in the rooms. However the wifi was available in the lobby but it was also a poor connection. We have experienced this problem with all the devices .Other then this everything was great


97%

Nice staff; Perfect location; Nice common area (a bar); Laundry service; Nice breakfast buffet (5,5€); I want to definitely to go back there in the summer to enjoy the terrace :)


100%

Amazing hostel. Super clean, spacious, comfortable rooms and beds. Staff is very helpful and polite, good breakfast for the price, and the location couldn't be better. Highly recommended!


100%

An amazing location for the Christmas markets and easy to get to all the main sites. Breakfast was good value for €5.50.


83%

The only complaint I have is that there's no kitchen and the maids are really really noisy in the mornings. Other than that the location is great, the staff was super helpful. It says that the WiFi doesn't work in the rooms but it did for both of us!!! We stayed in a double room.


69%

The toilets were not clean and there were bugs on the bed. Horrible The location is good though I would not recommend it. There are similar hostles, cheaper and better

  • 14th Dec 2014
  • Novice Nomad
  • Anonymous
  • Colombia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Maria, thanks for your rating, we do have a controlling system which checks for bugs monthly and also the cleaning staff checks the rooms daily when the room is being cleaned. I am really sorry that you where not satisfied with us. sorry martin

74%

Nice location


63%

No wifi in the rooms; overall impression was that's a bit pricey for what is offered. Staff could at least try to be more gentle or look willing to help. Good offer of bathrooms and showers on second floor - but toilets could be cleaned more than just once a day. Also, the lift was broken. Berlin certainly has better and cheaper accommodation options


97%

Easy to find, near to the bus and the AirPort. The computers were broken in the hostels, pitty.

  • 23rd Nov 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 25-30
  • (1 review)


100%

Excellent location. Nice vibe. 24h bar. Nice breakfast. Clean.


100%

So central, so reasonably priced, friendly staff. Definitely recommend.


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