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Citystay Mitte Reviews

Rosenstrasse 16, Berlin, Germany

Reviews & Ratings Explained


2872 Total Reviews
  • 79%Value For Money
  • 84%Security
  • 93%Location
  • 81%Staff
  • 79%Atmosphere
  • 77%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Good hostel. Good facilities and fairly clean. Breakfast is provided but overpriced for what is available. Plenty to eat around the hostel. Good location to other attractions and transportation staff was friendly and helpful. Bar in the hostel was a good place to meet people and had good prices.


I've stayed here a few times and absolutely love it. The location is amazing, close to bars, food options and trains. Staff are super friendly and the rooms are clean, comfy and bright.


I really loved this hostel! Was in a great location, clean, nice spacious rooms! It's a real shame you didn't have a kitchen :( that would have been perfect! And sometimes the staff weren't that friendly (seemed grumpy when you asked for help) but otherwise I really liked staying here! Would definitely come again!


Would of been nice to have had a locker to put my stuff in when not in the hostel. Location was good for getting around. Appreciated the lift.


overall good hostel, really central location with public transport near by! good security, having to use key cards to get through a number of doors. rooms were big and clean! only downside is a compulsory payment for sheets, other than that a nice hostel.


location and price


Everything was pretty good besides the lift breaking and having to press the shower button a lot. Sometimes staff were a bit rude also


It was a pleasant stay. The service was good and the room was clean. I didn't use many facilities so I can't really judge on that but my overall impression was good.


First things THE WIFI IS FIXED - so you can ignore all of the previous bad feedback on that. It's fast, stable and works everywhere. Location of the hostel is brilliant! Security cards are issued which is good but I wasn't too happy to find the bin in my private room had been emptied. I cacan understand emptying a bin in a dorm where you can lock your belongings in a locker but when it's a private room with no locker, it's not nice having someone in there.

Owner Comment (Hide)
Thanks for your rating. We are really happy that WiFi is working finally. We clean every room daily. We are really sorry that this was not ok for you. If you do not want the cleaningstaff to come in your room please write a message. Then we will not clean your room until you are checked out. We also offer our safe at the reception for valuables you want to be stored safely. Sorry for any inconvenience Martin


The lockers' size in the room wasn't enough for putting your backpack, it was possible to put your important stuff only, not the whole bag. The location was excellent and the stuff was very friendly&helpful. The breakfast was worth to pay that amount. The cleanliness of the bathrooms could have been better but it still it was OK. The atmosphere of the room area and bar was so friendly. I recommend this hostel!


Rooms were unbearably hot with no fans or aircon. Windows only opened slightly making it even hotter.

  • 4th Aug 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for your rating, yes this August is really unusual hot. Opening the windows does only help during the night otherwise it will even get hotter. We will work on the berlin weather, so that it will be a maximum of 32°C, hope it works...


Great location, friendly staff and is very clean however the wifi and shower facilities are not the greatest. The wifi cuts out every few minutes and you constantly have to sign in. The staff even know about this even telling us to go use McDonald's or Starbucks around the corner? The showers only last about 15 seconds before you have to re push the button. Also the sensor light turns off mid way through showering so found myself waving my arms in he dark to turn the light on

  • 2nd Aug 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


Terrible showers & Internet. Showers in very short timers & light constantly goes off while showering. No internet in rooms & hard to get in reception. Very hot rooms in Summer. Lots of street noise- hard to sleep


wifi didnt work at all, had to leave the hostel to be able to get internet access. no eftpos available so bring cash. vibe wasnt fun. great location

Owner Comment (Hide)
Dear guest, we are sorry that you did not like your stay. meanwhile we put wifi on all floors and hope that this will be working fine.


Excellent location. But...The room was small, the bathrooms were not very good and very far away from the room. Bar staff unhelpful, left waiting to be served for a long time even though they had seen us waiting - also sent us to terrible bars. TERRIBLE WIFI - doesn't reach rooms and awful in lobby. Also no kitchen! Room faced courtyard which was loud late into the night - annoying. Aside from that, decent atmosphere, good bar (if you can get them to serve you) & affordable laundry service.


Wifi was terrible, couldn't hardly connect at all! Reception staff were not very helpful at all...


Overall good but rooms are very hot at night. Wifi never connects properly please fix this. a good place for location and easy to get around the city. Pub crawl was good fun too!


Great location ! Staff is friendly and the hostel and rooms are clean. Unfortunately the Wifi works very bad!!


The location was outstanding - very close to Alexanderplatz and tours. However, the courtyard outside our room was extremely loud until the early hours, making a decent sleep very difficult. Also, the beds were very uncomfortable for anyone over 6' could not sleep comfortably. Also, the wifi was incredibly unreliable, which was frustrating.


If you just want somewhere to stumble home to after getting pissed, this hostel is fine. Was cheap, Central and the rooms clean. Otherwise, it's not great. No kitchen, only a small area of the reception with intermittent wifi, nowhere quiet to chill out, expensive breakfast. Also, The showers are the 'keep pushing a button for water' type and are really annoying.

  • 29th Jul 2015
  • Novice Nomad
  • Anonymous
  • Wales
  • Couple, 25-30
  • (1 review)

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