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Clock Inn Colombo Reviews

457, Galle Road, Colombo 03, Colombo, Sri Lanka

Reviews & Ratings Explained

86%Overall Rating

From 54 ratings
  • 80%Character
  • 84%Security
  • 89%Location
  • 91%Staff
  • 81%Atmosphere
  • 93%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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83%

Great place, around a 300 Rupee tuk tuk to the city centre, or a 15 rupee bus ride. Staff helpful, clean rooms, hot water and wifi. Great place.

  • Novice Nomad
  • 03 May 2013
  • Anonymous
  • Ireland
  • Couple, 25-30
  • (2 reviews)

Owner Comment (Show)
Thank you for taking the time to review us. We are sincerely glad that you enjoyed your stay with and hope to see you back again soon! Happy Travels!

90%

Just a really good hostel. A breath of fresh air after returning from the hectic life style of colombo streets.

  • Novice Nomad
  • 30 Apr 2013
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Thank you ever so much for your positive review! We are sincerely glad that you enjoyed your stay with us. We hope to see you back again soon! Happy Travels!

77%

The staff were super helpful giving me some tips for my itinerary and changing some money for me at a decent rate when I waited too long and the banks etc had closed. Hostel itself didn't really feel all that special but perfectly adequate.

  • Novice Nomad
  • 26 Apr 2013
  • Fritz3
  • Canada
  • Male, 18-24
  • (4 reviews)

Owner Comment (Show)
Thank you for taking the time to review us. We are glad you enjoyed your stay with us. We are working hard to improve our services and facilities. We promise to have a lot more character the next time you visit us. Happy Travels!

83%

Great hostel, clean and helpful and pleasant staff. No complaints but they really need to put a main lock on the rooms and not just the floor.

  • Novice Nomad
  • 21 Apr 2013
  • Anonymous
  • Philippines
  • Female, 31-40
  • (6 reviews)

Owner Comment (Show)
Thank you for taking the time to review us. We value your feedback and have taken it into consideration. We are glad that you enjoyed your stay overall and hope to see you back again soon!

83%

Great base for seeing Colombo, brilliant value for money and friendly, helpful staff.


80%

Clock Inn is one of the better budget accommodation places in Colombo. I liked the location and staff. The big picture was ok but this place needs a lot of tweaking. In the previous Owner comments he wanted to justify charging extra for little things. Those charges are mostly nominal so they won't break the bank, but I'd like to remind that USD15 for a dorm bed in a developing country is quite steep and one would assume that a blanket or a cup of tea would be included in the price.

  • Avid Traveller
  • 08 Apr 2013
  • Anonymous
  • Canada
  • Female, 31-40
  • (17 reviews)

Owner Comment (Show)
We are sincerely glad that you enjoyed your stay at Clock Inn Colombo! Blankets are now included for all of our dorm beds at no additional charge. Thank you for taking the time to review us, we hope to see you back again!

70%

Helpful and friendly staff. Very clean. Modern and new feeling. Good Internet. Nice communal area. In Colombo the clock in is some what of a haven! Down sides is no kitchen (but I believe that will be finnished soon) and the poor security. The dorms have no locks and neither does the street entry until very late at night. This accompanied by relatively small lockers means some one could effectively walk in straight off the street. If they sort this, the place is a winner.

  • Novice Nomad
  • 05 Apr 2013
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Thank you very much for taking the time to review us. We value your feedback and have taken your suggestions into consideration. We have just implemented security locks to the entrance of the Dorm Hall. Access can only be made with security access cards which in-house guests are given. We have CCTVs in all the hallways and we now have a very good view of the dorm room doors and any suspicious acitivities. Street entry has security locks and covered by our security now.

83%

good location, good staff, good value

  • Novice Nomad
  • 25 Mar 2013
  • Anonymous
  • Canada
  • Male, 31-40
  • (3 reviews)

Owner Comment (Show)
Thank you for taking the time to review us. We are glad that you enjoyed your stay at Clock Inn Colombo, and hope you had a great holiday in Sri Lanka! Happy Travels!

87%

We arrived a day befor we booked because the night train was about three hours early so it was bout four in the morning and we had no were else to go. So we turned up and explained to diago what happened and he let us sleep on the couch for a few hours until we could check in, the service and understanding was brilliant.

Owner Comment (Show)
Thank you for the positive response! We are happy to hear that the staff handled the situation appropriately. We hope you had a great time in Sri Lanka. We hope to see you back again soon!

100%

Well, it is not quite deserving of top marks in Atmosphere or Location, but I felt compelled to rate it as high as possible because it is beyond Excellent on so many other levels. They need to show other hostels how it is done. Clean, efficient, safe, secure, air conditioned, casual, bright and wired. A good restaurant nearby, and a quick walk to the water. Well done Clock Inn. Well done.

Owner Comment (Show)
Thank you ever so much for your review. We are extremely touched! This encourages us to work harder and raise the bar to the highest standard possible! The next time you do visit us, we promise to have a lot more character to our hotel. Thank you once again for your positive review and we hope you had a great holiday in Sri Lanka! Happy Travels!

100%

Excellent location, comfortable rooms and the most helpful staff I came across throughout my two week stay in Sri Lanka.

  • Novice Nomad
  • 13 Mar 2013
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
We are sincerely glad that you enjoyed your stay at Clock Inn Colombo. We hope to see you back real soon! Happy Travels!

87%

This hotel was centrally located in Colombo, which is not necessarily near many tourist sites. The owner was very friendly and helpful with ideas for travel around Sri Lanka. The hotel was very clean and nice, especially since Sri Lanka is only now gearing up for tourism. I had a couple of issues with my deposit and changing my reservation, all of which were generally resolved, although I think I was overcharged for the deposit on the second night's stay, which I cancelled appropriately.

  • Novice Nomad
  • 07 Mar 2013
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)

Owner Comment (Show)
Thank you your positive review! We are glad that you enjoyed your stay at Clock inn Colombo. Please do write to us directly if there was any issues that you feel were unresolved regarding reservations, and I, as the owner, will look into it personally. We hope you had a great time in Sri Lanka and we hope to see you back again!

83%

Second time to this hostel. A little pricy but good indeed.


60%

Always looking to charge you for additional things (makes for a frustrating and unpleasant stay). They charge for tea,coffee, bag storage, overcharge for arranging taxis, changing dates, overcharge for using their printer! They also charge to get a sheet! They make you feel cheap for trying to argue any charges you feel are unfair. A group of girls had left groceries in the fridge and the hotels staff ate them and did not offer to replace them! The facilities are also quite dirty.

  • Novice Nomad
  • 28 Feb 2013
  • Anonymous
  • Canada
  • Mixed Group, 18-24
  • (3 reviews)

Owner Comment (Show)
If you went through the list of facilities that we offer at time of booking, you will know that tea and coffee facilities is not available free of charge. Baggage storage is free for the first 12 hours and chargeable afterwards, which the guest are made aware of. We have a 3 day cancellation/amendment facility, as it is clearly mentioned at time of your booking. Any cancellation and amendment after that is chargeable. At $15, we truly cannot believe that you expected Tea and Coffee facilites, baggage storage, changing your dates and printing cost to be totally free. We have gone through the CCTV footage for the dates you stayed at our hostel and found that our staff did not take anything from the refrigerators. You did not leave anything in the refrigerator and this 'group of girls' that you are referring to did not make any complaints regarding this. We truly value feedback, be it positive or negative, and we look at every possible opportunity to improve ourselves. But this review is unfair. We are extremely sorry that you feel this way and we personally invite you to visit our hostel again, spend as many nights as you wish, complimentary from us. We sincerely hope that you have/had a great time in Sri Lanka and hope that you do indeed visit us again. Happy Travels!

60%

The hotel is located quite far from the center. Rooms are not locked but have lockers. Bathroom is clean, cleaner than the rooms. Price doesn't include bed linen...

Owner Comment (Show)
Colombo 03, Kollupitiya is considered to be the heart of Colombo! We do include a Pillow, BedSheet and Towel for these rates and charge a small fee for the hiring of blankets/top sheets. However, after many requests from our guests we have now decided to include Blankets without any extra charge. We hope you have the opportunity to visit us again in the future to experience it. Thank you very much for your review! Happy Travels!

93%

Great hostel with clean, though somewhat sterile, facilities. Strong A/C in the rooms for those who like it and plenty of hot water, which you may not find elsewhere in Sri Lanka. The service is exceptionally friendly and in prime location for the bus station.

Owner Comment (Show)
Thank you very much for your review. We are very glad that you enjoyed your stay at Clock Inn Colombo. We are very new and intend to have much better facilities and services in the near future. We hope you had a great time in Sri Lanka and hope to see you back again real soon! Happy Travels!

87%

the addition of mirrors in the dorms and possibly a couple of chairs or stools would really help

  • Novice Nomad
  • 23 Feb 2013
  • Anonymous
  • England
  • Female, 41+
  • (5 reviews)

Owner Comment (Show)
Thank you for taking the time to review us. We value your feedback and have taken it into serious consideration. We are now working on adding a bench and a mirror in all of our dorm rooms. We hope you do stop by at Clock Inn Colombo again someday to experience this. We hope you had a great time in Sri Lanka! Happy Travels!

77%

The air conditioning was a welcome relief. Although the bathrooms were new they were not the most clean washrooms I have experienced in Sri Lanka. Overall I was very happy with the hostel but my experience was soured by the taxi they arranged for me at the end. They charged me 10,000 lkr more than the normal price for a taxi to arugam bay and I felt pretty taken advantage of. Otherwise they were very lovely there and I would staying there to any travelers (make sure you know how much taxis cost)

  • Novice Nomad
  • 22 Feb 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (3 reviews)

Owner Comment (Show)
Thank you for your review. It is a little upsetting to hear that you think we overcharged you for the taxi. Our intention is not to overcharge the guest in any way and help them get around Sri Lanka in the best way possible. We did not make any money on this taxi that we organized for you. The taxi company, which we called in your presence, charges LKR 68 per KM for a drop. They based it at about 340 Kms. We did not have any idea about cheaper taxis to Arugambay, nor did you have the time to look around for cheaper taxis as you were in a hurry. We are extremely sorry that you felt this. We will ensure that you or our future guests do not have to go through this again. Overall, we are very happy that you enjoyed your stay. We value your feedback and we will consider all your suggestions in order to improve the Standard of our Hostel. We hope that you had a memorable time in Sri Lanka and hope to see you back one day! Happy Travels!

87%

This was my second stay at the hostel and it was great. The hostel is all you need in Colombo at the best location, in fact it is the only decent hostel and especially compared to the YMCA dump. Hasan, the owner and Deen the receptionist are both great helps. It is a new hostel and the kitchen and TV room were just being completed and it is a nice arrangement. Tip: to and back from the Fort, just take the bus no. 100 for 15 Rupees, sure beats paying 400-700 for a tuk tuk!!! Enjoy...

  • Novice Nomad
  • 19 Feb 2013
  • Anonymous
  • USA
  • Male, 41+
  • (5 reviews)

Owner Comment (Show)
Thank you very much for taking the time to review us! We are sincerely happy that you enjoyed your stay in Clock Inn Colombo. We promise to have the Lounge and common areas completed and running the next time you come in. We hope you had a great time in Sri Lanka!

87%

$15 is not cheap for a dorm, having to pay extra for a blanket or top sheet is outrageous. The ac is good, the Internet is ok, the place is clean, staff helpful, and it's easy to get to Colombo, still overpriced though.

  • Novice Nomad
  • 17 Feb 2013
  • Anonymous
  • USA
  • Male, 18-24
  • (4 reviews)

Owner Comment (Show)
Thank you for taking the time to review us. We are happy that you enjoyed your stay at Clock Inn Colombo. We hope that you had a memorable trip to Sri Lanka! Happy Travels!

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