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Clock Inn Colombo Reviews

457, Galle Road, Colombo 03, Colombo, Sri Lanka

Reviews & Ratings Explained

85%

Rating
146 Total Reviews
  • 84%Value For Money
  • 91%Security
  • 82%Location
  • 90%Staff
  • 78%Atmosphere
  • 86%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Overall the hostel in Colombo is excellent with very helpful attendant staff. Facilities are excellent although the staff is a little intrusive as they clean up the room while the resident is there. Other establishments wait until the room is vacated and then proceed to do a thorough clean up. It is as if the staff is in your face all the time. Apart from these minor things they were very helpful. It is a good idea to get the hostel to arrange your collection at the Airport.


54%

It's not as good as rated,I dislike the place and the worker service is not polite and good too

  • 28th Aug 2014
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review us. We are extremely sorry to hear that you didn't enjoy your experience at Clock Inn Colombo. Your feedback is important to us and all shortcomings would have been immediately looked into if you had addressed this issue with us. However, we will look into your reservation records and attempt to fix all shortcomings that you may have experienced. Once again, we apologize for this and sincerely hope that you had a great holiday in Sri Lanka.

83%

Excellent service in hostel by international standards save for the person snoring like an elephant in the bed next to me. Elephants who snore like that should have a separate room on the balcony. Apart from that the overall service was very good. Even though I arrived at 6AM after a tiring flight from Abu Dhabi I was logged in and given a splendid breakfast with no qualms. All the staff are helpful and courteous apart unaware of his loud snoring. This no fault of the City Hostel

Owner Comment (Hide)
Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay with us at Clock Inn Colombo. We are sorry for the snoring man next to you though!

86%

A good hostel that actually cares about customer service, which is pretty rare in Sri Lanka really... It is very clean and the staff do their best to help you.

Owner Comment (Hide)
Thank you very much for your wonderful review! Yes customer service is a very high priority to us and we are happy to hear that it met your expectations. We hope that you had a great holiday in Sri Lanka and hope to see you again soon! Happy Travels!

100%

One of the best hostels I've ever been!!!!!!!!!!!!

Owner Comment (Hide)
Thank you for your wonderful review! Nothing makes us happier than to hear that our guests had a good time at our place. We hope that you had a great holiday in Sri Lanka and hope to see you back again soon! Happy Travels!

94%

Very clean hostel, helpful staff.

Owner Comment (Hide)
Thank you for taking the time to review us! We are very happy to hear that you enjoyed your stay with us at Clock Inn Colombo and we to see you again one day!

77%

We were approached by a man claiming to be a kitchen worker of the hostel as we left to explore the city. He managed to convince us that he was heading to Buddhist festival at the same temple we were heading to. We realized it was a scam once we got to the temple and there was not festival. However, he insisted on visiting a gem and souvenir store before dropping us in Fort and asking for 1800 LKR for less than 1hr of driving around. To the staff, please ensure you warn guests about such people.


86%

everything was perfect :-)

  • 4th Jul 2014
  • Novice Nomad
  • Anonymous
  • Lebanon
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you! We are very happy to hear that everything was perfect!

94%

Great value place with a very good free breakfast. They also supply one of the finest free maps I have ever seen. Side note - nice little bakery 50 meters up the street

Owner Comment (Hide)
Thank you for your positive review! We are very happy to hear that you enjoyed your stay with us at Clock Inn Colombo and hope that you get the opportunity to visit us again!

91%

Nice clean place to stay, not far from fort. Staff really helpful and good free breakfast. Dorm rooms could do with locks on each door not just for that floor but there is a large locked assigned to each bed so at least somewhere safe to leave valuables. Overall good value for money.

Owner Comment (Hide)
Thank you for taking the time to review us! We are happy to hear that you enjoyed your stay with us and found us to be value for money. We hope that you had a great holiday in Sri Lanka and hope that you get the opportunity to visit us again!

71%

wifi is poor and doesnt work in the rooms, and the computer near reception is frustratingly slow. Room was reasonably clean, but the bathroom needed a good scrubbing and sweep - I saw toenail clippings on the floor. Location was ok - we found there wasnt really a "good area" to stay in Colombo, the city is so spread out, so this location is as good as any. Plus tuk tuks are really cheap. Breakfast wasnt bad either.

Owner Comment (Hide)
Thank you for taking the review us. We are sorry that you experienced the Wifi to be slow, and this has been looked into. We have also ordered a replacement computer for our internet station after receiving feedback regarding its issues. Feedback is very important to us, and we promise to work harder to keep our bathrooms and premises as clean as possible. We hope that you had a great holiday in Sri Lanka and hope to see you again soon!



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