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Cloud 9 Backpackers Resort Reviews

350 Upper Roma St, Brisbane, Queensland, Australia

Reviews & Ratings Explained

56%

Rating
173 Total Reviews
  • 58%Value For Money
  • 53%Security
  • 67%Location
  • 65%Staff
  • 55%Atmosphere
  • 43%Cleanliness
  • 50%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

The stay in the Cloud hostel was good. The rooms were clean and you have your own bathroom and toilet in the room. But I have to say that the kitchen wasn't very clean and you have to pay a deposit to get plates and cutlery and pans to cook.


46%

Kitchen is too small, for that many people. You had hardly space for your food, the hostel would need more fridges and more places to sit . Bad kitchen facilities,balcony wasn't clean. There was nothing to put your stuff in the shower, except hanger.


29%

I did´nt sleep on my room because It was a big messe Dirty, smelly. Scandalous...

  • 09 Mar 2013
  • Novice Nomad
  • Anonymous
  • France
  • Female
  • (1 review)

Owner Comment (Hide)
Unfortunately when you book the large dormitory in any hostel, there is always a risk that, if it is full - it may be messy. This is not always the case - often the room is full of 16 people who take responsibility for their own mess and keep the room very tidy - and other times it may be that the room is half empty but looks worse than when full as all of the guests are messy. Our cleaners work very hard to keep the place clean but it is very hard for us to get some guests to keep themselves clean. It is very unfortunate that you had to experience mess during your stay at Cloud 9 but it is not anything out of the ordinary for any hostel around the world and it certainly is not the case that the staff did not care about the mess but hostel life is certainly not hotel life and guests are expected to take responsibility for themselves too.

77%

i was a good hostel and gr8 location


54%

I've stayed in a very large number of hostels over the last few years and while I understand that you get what you pay for $5 a night for this place would be asking too much. Rooms are tiny, stuffy and way too cramped. Lockers are stupidly placed under the bed so there is nowhere to put your backpack. If even 1 person has their backpack open you can't get out the door. Doors are all left open all night cos you can't breathe in the rooms otherwise which is rubbish for security.

  • 01 Feb 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 18-24
  • (1 review)


69%

Was in a good location, near Roma station and a good price


51%

There was no lift. The bedroom was absolutely minging! The carpet looked so filthy I didn't want to take off my shoes, the walls and skirting boards were covered in chalk like residue which my bag was covered in after leaning it against the wall. There were 2 skylights which were serving as the 'cooling' system complementing the small fan in the room. Could not sleep there and left after 3 hrs! Bathrooms were alright but located on the ground floor ?! No refund policy! Worst place i've been to!

Owner Comment (Hide)
There are only 16 steps in the entire building and for this most people do not need a lift. However if you had trouble carrying your bags, any one of our staff would have helped you. Most of the time, we offer to walk guests to their room anyway - as long as we are not busy at reception. We have many different types of room here at Cloud 9. We offer a variety of rooms to suit all types of needs and all types of budgets. You booked our absolute cheapest dorm and paid us $15 for it. This room is the most popular room in Brisbane as it is extremely cheap and we get many many people who queue here for a bed in that room every morning. There are two huge skylight windows in the room, along with a stand up fan and only 8 beds. If you would like to have air con and bathroom in your room, you can pay a few dollars extra per night - but if you want the cheapest you pay less for less facilities. You get what you pay for. The 'chalk like residue' is not dirt and is not in any way harmful to people or belongings, it was a new product that is anti insects that we were trial-ling in order to keep the rooms nice and clean and to prevent people bringing in any 'nasties' in their bags.

60%

Facilities is not so good ep. for the bed. But it's value for the price and near the transition center which is good for transfer. Not far from the center.

  • 23 Dec 2012
  • Novice Nomad
  • Anonymous
  • China
  • Female, 25-30
  • (1 review)




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