Colonial Village & Tours Reviews
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BEDBUGS in two of our 5 beds. Disgusting!
- Novice Nomad
- Male, 25-30
- (1 review)
Very non-friendly way of working of the hostel staff: the Queensland Rail-bus does NOT drop you off at the hostel, as they state on Hostelworld. This was however the main reason why we chose this hostel. So we needed to take a taxi to the hostel, which costed us $15. Quite sadly, the hostel does not want to refund us for this + they did not send us the e-mail they would send to talk about this issue. BAD customer service! Beds are ok, just like basic kitchen and basic bathrooms.
I loved this hostel. The staff (in particular a blonde lady on reception) were so friendly and helpful, were clearly busy but never felt like a task was too much. Pool was lovely, and the food oh my god was amazing value! Really tasty. Would love to stay here again if I could, best hostel in Australia so far.