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Cowgate Tourist Hostel Reviews

96 Cowgate, Edinburgh, Scotland

Reviews & Ratings Explained

71%

Rating
1697 Total Reviews
  • 73%Value For Money
  • 67%Security
  • 88%Location
  • 77%Staff
  • 64%Atmosphere
  • 61%Cleanliness
  • 63%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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66%

The hostel is in a convenient location, in the city centre and not far from the station. Out of the bedroom, for example in the bathroom, it was very cold. WI-fi does not work well if you are in your bedroom and not close to the reception.

  • 16 Mar 2013
  • Novice Nomad
  • Anonymous
  • Italy
  • All Female Group, 18-24
  • (1 review)


89%

We enjoyed our stay immensely. The staff were very helpful and accomodating.


77%

Up in Edinburgh to watch the rugby, exactly what we needed for the trip, a bed and a hot shower.

  • 08 Mar 2013
  • Novice Nomad
  • Anonymous
  • Wales
  • All Male Group, 18-24
  • (1 review)


54%

Clear the mould and don't just turn the sheets inside out for the next guests!

  • 02 Mar 2013
  • Novice Nomad
  • Anonymous
  • Hungary
  • Mixed Group, 18-24
  • (1 review)


89%

Great budget hostel for people who are in Edinburgh for a weekend of partying and are just looking for somewhere to sleep. The room in the hostel was clean and warm, the beds were comfortable. There were two showers and two toilets in our shared apartment, both were clean and in working order. The person who checked us in was very helpful as was the person on the desk when we checked out. The location of the hostel is excellent as it is only 5 minutes walk from Grassmarket.

  • 01 Mar 2013
  • Novice Nomad
  • Anonymous
  • Northern Ireland
  • Male, 31-40
  • (1 review)


86%

Staff were super friendly and helpful!

  • 23 Feb 2013
  • Novice Nomad
  • Anonymous
  • Scotland
  • Female, 18-24
  • (1 review)


49%

Where 2 begin......got 2 the hostel 4 time stated and people were in our dorm, were told 2 come back in 2hrs, came back 2 hrs later and a bag was missing,,,happy days...was found in onother room, we stopped in a 8 room dorm...nice and damp, any more mould on the walls it wil start growing mushrooms, other guests had keys which could open all doors...not the fekken best......me mate burny his hand on a radiator in the kichen.....and is scared 4 life.....he's still having nightmares .

  • 15 Feb 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


46%

The place was freezing, windows were broken and radiators didn't work. The next evening we asked for an extra blanket because of the ridiculous temperatures, we were not given one. It was so cold that I actually couldn't sleep, facilities were adequate but not clean and of 2 showers for 4 6bed rooms, only one worked. The bed had hairs and dirt in it when I arrived and had to ask reception for new sheets.

  • 01 Feb 2013
  • Novice Nomad
  • Anonymous
  • England
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
The hostel would like to extend sincere apologies to this guest. At the time we were not aware that the radiator ws broken. If we had been we would obviously have placed the guest in another room.

77%

I battled about the rating I gave staff because I did meet two extremely helpful individuals but based on the contact I received from Patricia, which was not polite, helpful or understanding I had to average out the rating at poor. I have stayed at Cowgate Tourist Hostel over three times now, each time bringing a group of students as I have always been impressed in the past. However I feel management devalued me as a customer because of my age on this occassion.

  • 29 Jan 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
I totally disagree with this comment and to be honest would like this to be removed immediately - please can you ask this guest to show any emails to which i showed any lack of respect or good customer service. I always strive to ensure that i can help all guests of the hostel in the best way possible. This guest was not happy as they booked their stay through Hostelworld and as per terms and conditions they were asked to pay their Group balance 28 days prior to arrival. As they had paid through Hostelworld using the Laser payment - and as we at the Cowgate do not accept this form of payment - IK kindly requested that they send me alternative card details to pay their bill. This guest wanted to pay on arrival but i had to point out thqat as per terms and as all other groups do pay in the required time that we would need this payment. I feel this is totally unfair not only on the hostelo but on myself as an individual and do not want my name to be used in this manner. Please can you evaluate and get back to me as soon as possible. Many thanks

89%

Good location although heating did not work. Couldn't use wifi after reception was closed. Accommodation in separate apartments which was unusual but not a bad thing. Good kitchen facilities.


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