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Crash Palace Reviews

1271 Hinemaru Street, Rotorua, Rotorua, New Zealand

Reviews & Ratings Explained

89%

Rating
536 Total Reviews
  • 90%Value For Money
  • 88%Security
  • 93%Location
  • 91%Staff
  • 89%Atmosphere
  • 87%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Staff lovely, and we got complimentary internet. i really liked it there. i would have liked to stay more than one night


94%

Had a lovely experience. would come again. Free pancake breaky was divine. Fantastic service. Perfect spa. Fun boardgames. Fully equipped kitchen and nice rooms :)

  • 08 Jun 2013
  • Novice Nomad
  • Anonymous
  • New Zealand
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
thanks for taking the time to leave a review we appreciate it. Hope you have a great trip and enjoy the rest of your travels.

94%

Clean and tidy and the staff were very plesant

  • 08 Jun 2013
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
appreciate you leaving a review thank you for your kind words look forward to seeing you back sometime.

43%

An average hostel at best, welcoming was average. Very boring atmosphere, a lot of things where dirty. Better places to stay in rotorua.


100%

I can describe this hostel in only one word : Awesome! Really friendly staff, hostel is cleaned every days and you can enjoy the jacuzzi all the day!!! Thanks for all, it was so amazing to stay in your hostel! Cyril

  • 02 Jun 2013
  • Novice Nomad
  • Anonymous
  • France
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Nice !! thank you so much for your kind words we hope you have a great trip through NZ and find many more awesome places to visit on your travels.. safe travels

91%

Very good hostel, clean rooms and helpful staff, would stay again

Owner Comment (Hide)
thanks for taking the time to leave a review hope you have a great trip through the rest of NZ safe travels

100%

Loved this place, such good value and awesome host. Free pasta was very welcome!

Owner Comment (Hide)
thank you so much for your kind words my wife and i love reading reviews like this we have worked hard to try and bring our guests a clean warm friendly place to crash for the night !! safe travels my friend..

100%

Loves this place so helpful and do the tour at night it's great


100%

Fantastic hostel in great location. Staff are extremely helpful and friendly, often referring to you by name making you feel at home. Rooms are cosy and warm in winter and hostel is spotlessly clean. Couldn't fault it, loved my time here!


97%

A very nice and clean hostel with excellent staff. I couldn't think of anything to complain, which is rather rare for me. Would definitely recommend.

Owner Comment (Hide)
nice we do understand we can not please everyone so glad we could keep you from finding anything to complain about !! thank you for taking the time to leave a review we appreciate it !

97%

A great hostel, central location and really helpful staff!

Owner Comment (Hide)
thanks for taking the time to leave us a review we appreciate the kind words. hope you enjoy the rest of your trip through NZ. Safe travels.

89%

Stayed at the Crash Palace for two nights and had a great time. The staff were awesome and treated us to Brownies and popcorn. The place was clean and there were activities organized each night. The palace is located in the center of town and convenient to most attractions. Hope to stay there again in the near future.


89%

Excellent hostel with great and helpful staff. Very good location minutes away from a big supermarket and the tourism office so great for transport. Would recommend to everyone.

Owner Comment (Hide)
thank you for your kind words we appreciate the feedback. hope you have a safe trip and enjoy the rest of NZ.

94%

Really good vibe in this hostel. Close to Pak'n Save. Very nice staff.

Owner Comment (Hide)
thanks so much for your review hope you have a great trip through nz . safe travels

97%

Good location. Friendly staff. Poker monday and Wii Olympics Tuesday was real fun.

Owner Comment (Hide)
thank you for taking the time to leave a review. glad you liked the evening activities we find it gets everyone downstairs to be social so yeah cheers for taking part you guys make it fun !! safe travels

97%

The owner was really friendly. The free spag bol was also a bonus!

  • 19 Apr 2013
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
thanks for your kind words have a great trip through nz..

94%

Awesome hostel. Staff an other travellers were very friendly and helpful. Made for an ace experience!


77%

Rotorua was a bit of a disappointment after all of the other wonderful places we had been to in NZ. The Crash Palace was excellently located and clean enough, but had a bit of a grungy feel to it and added to our general grey mood about the city! The staff were very nice, knowledgeable and helpful. When you book a room, try and find one away from the kitchens or you'll have to deal with a lot of unwelcome smells. If you want a quiet night - the rooms overlooking the sauna are not for you!

Owner Comment (Hide)
Woah bummed to here you didn't enjoy your stay in Rotorua. sorry about the cooking smells from the kitchen mate something we can't avoid. the sauna is turned off at 10pm this should not affect your stay unless someone has jumped the fence while we were also asleep. apologies from us to you. hope you enjoy the rest of the country.

83%

Nice friendly hostel. Good location and staff. stayed in a10 bed dorm which had plenty of room. No lack of plug sockets either.

Owner Comment (Hide)
ha ha yep you can charge your stuff no issues and everyone has enough space we feel its important rather than cramming you all in like sardines!! thanks for taking the time to leave a review hope you have a great trip through NZ.

77%

Mud tour with Wee is really nice & its price is ok, especially because the money is for a good purpose.

Owner Comment (Hide)
thanks for leaving us a review and for supporting our charity through doing the tour with wi. hope you enjoy the rest of your travels...

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