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Crash Palace Reviews

1271 Hinemaru Street, Rotorua, New Zealand

Reviews & Ratings Explained

88%

Rating
869 Total Reviews
  • 93%Value For Money
  • 85%Security
  • 88%Location
  • 89%Staff
  • 87%Atmosphere
  • 86%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Amazing hostel, unlimited WiFi, everywhere is clean and lots of space, also so much free stuff, love it

Owner Comment (Hide)
thanks for coming to stay have a great trip safe travels to you.

74%

We did not get the room we booked

  • 27th Jun 2015
  • Novice Nomad
  • Anonymous
  • Azerbaijan
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Hide)
we are sorry we could not get you all into the same room sometimes the websites allocate the rooms when booked and although we may show 6 beds in a 6 bed there maybe 3 in one and 3 in another so sorry we could put you all in the same room. safe travels to you.

63%

It was winter and at night we had 1 centigree. They provide only thin covers and I froze my ass off. It seems that for the 15 bucks per night you cannot expect more ....

  • 22nd Jun 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for the review however we can not be blamed for your lack of knowledge on how to turn on a radiator? We have thermal heating witch is free and on all the time also we have extra blankets at reception for those that may need them. sorry you were cold however if your room is cold please just come and see reception they will sort it out for you. @ 15 bucks per night we are the cheapest place to stay in NZ however we still pride ourselves on being clean warm and friendly.

100%

Awesome place, really well located, good rooms and clean facilites. The staff was nice and the owner took us on a great tour for a really good value, great guy! Had a lot of fun!!! :)

Owner Comment (Hide)
Thanks for the kind words !! and thanks for supporting our charity and doing our mud tour !! hope you have a great trip safe travels to you !!

77%

Staff were very friendly, free wifi was nice and there was also a free dinner on the night we stayed. Bathroom space was plenty and the rooms were nice. Criticism would mainly come that it was quite dark, and felt unwelcoming, even though everyone was very friendly! Bit hard to explain, but it was a nice place, and a lot of effort had gone into it. Would recommend.

Owner Comment (Hide)
Thanks for the review I am not sure how to reply to this maybe you sense things others don't? This place is alive and buzzing all the time we have various people and energy through our doors sorry it felt strange to you its a hostel. safe travels

97%

This place is really tidy. They offer free parking and free tea/coffee/rice/pasta. We stayed in the winter and it was nice and warm. The bathrooms are clean and modern. It is located right in the centre of the city. They offer 1 day free wifi and there is plenty of places to chill including a hot tub. They also have a free pool table. Only down side was there wasn't a great number of plug sockets in our room, but there are loads downstairs. Great value for money, would definitely recommend here

  • 18th Jun 2015
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
thanks for the constructive review I will set about getting more sockets in that room sorry i have been meaning to do it for a while we are just in the middle of painting the hostel so i am crazy busy. hope you have a great trip safe travels

97%

We had a very good time. Excellent staff. Only the kitchen is a little small.


91%

I was very impressed with the value for money I received. It was warm and comfortable and in an easy to find location. After staying in this hostel I would be very likely to recommend it to a friend or anyone traveling through Rotorua.

  • 16th Jun 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for the kind words we are the cheapest place in NZ so don't be fooled by the price we are clean warm and friendly with lots of people every night to chat to and make new friends with after all this is why we travel no ? safe travels hope you have a great trip

74%

Only stayed one night and wasn't really there but a good hostel for the price and clean, comfy rooms.

Owner Comment (Hide)
thanks for coming to stay safe travles

100%

We had an awesome stay! The hostel is in a really good location, the staff is awesome and very helpful and there even is a hot tub! We got really good advice on what to do (also free stuff) and discounted tickets. Best hostel I stayed in in New Zealand so far!!

Owner Comment (Hide)
you guys make the place we just provide the space!!! thank for coming to stay and taking part in what goes on in the hostel, without our guests and their involvement we are just a building with beds. hope you have a great trip and meet many more cool people along the way. safe travels.

86%

Nice hostel for Rotorua, close to everything and friendly staff. Lots of kitchen space and good showers


86%

Very clean and tidy hostel. Very helpful with trips and getting discount on them

  • 24th May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


94%

Crash palace is a pretty cheap hostel but they still manage to give you free stuff like pasta or rice for cooking, spices, instant coffee and provide free dinner or popcorn for movie nights. Plus they have single showers and toilets which makes it feel pretty private.

Owner Comment (Hide)
Thanks for taking the time to leave a review we appreciate it. We are set on bringing backpackers the best priced hostel and travel activities in Rotorua If anyone finds a better price on activities or hostel beds locally we will beat it !! Saving you money is what we are about as we have traveled ourselves and know the importance of every $. Have a great trip thanks for coming to stay !! safe travels to you.

80%

Very cheap place, definitely get value for your money. The pub crawl on Saturday was great with 2for1 drinks, and free pancakes for breakfast on Sunday! Kitchen tiny and not very clean though. Nice and clean bathrooms, and the bunk beds were OK and not too squeaky. Would recommend :)

Owner Comment (Hide)
The Cheapest quality place in NZ my friend !! Thanks for coming to stay with us if anyone has a squeaky bed this winter just let us know I am king at killing squeaks!! I see you rated really low on security for this reason we have moved all the lockers from reception into the rooms for our guests security. The kitchens are next in line for renovation after a mad summer season so they are a little tired but still very functional, dishes left by other guests are always a problem. safe travels.

91%

Free wifi!! The hostel was clean and had good facilities - 2 kitchens and lots of communal areas (you just get kicked out of all of them between 10am and midday so they can get cleaned - we had to sit outside and wait). Free rice, pasta and tea and coffee. Lots of free stuff makes this place good value for money and it is. The staff are a bit hit and miss in terms of helpfulness and friendliness but I would definitely stay there again. One night we got free Spag Bol!

Owner Comment (Hide)
Thanks for the review we close the bottom floor to clean at 10am and the top floor at 11am there is always somewhere to go and sit. We are rated on our cleanliness and it is important to you the guest, so you can appreciate this needs to be done and we try to do it with the least impact on our guests. Staff are always willing to help with local attractions and free things to do in the local area I'm sorry you found them a bit hit and miss although i know the staff member you are talking about.

83%

Didn't have much of an opportunity to really get a feel for the place but it was nice from what I could see. The personality was nice and so were the people.

Owner Comment (Hide)
thanks for coming to stay have a good trip safe travels

80%

loud music in the morning but besides that not bad

Owner Comment (Hide)
thanks for taking the time to leave a review. Sorry you found the music to loud in the morning we do try to keep it respectable as people are on skype etc. Please at anytime we are happy to adjust this for people just ask us. safe travels

94%

Up beat, fun and friendly hostel

Owner Comment (Hide)
like attracts like !! safe travels !

77%

Staff were really friendly and helpful. Stayed in the 10 bed dorm which was spacious enough and had plenty of plugs in the room which was nice compared to others we've stayed in. Free 2 days of wifi a bonus. Nice atmosphere about the place. One of our favourite hostels in New Zealand !


80%

Good hostel, no complaints. Not stellar either but it's a decent place to stay in Rotorua.


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