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Crash Palace Reviews

1271 Hinemaru Street, Rotorua, Rotorua, New Zealand

Reviews & Ratings Explained

90%Overall Rating

From 84 ratings
  • 90%Character
  • 88%Security
  • 93%Location
  • 91%Staff
  • 89%Atmosphere
  • 87%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
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100%

Fantastic hostel in great location. Staff are extremely helpful and friendly, often referring to you by name making you feel at home. Rooms are cosy and warm in winter and hostel is spotlessly clean. Couldn't fault it, loved my time here!

  • Novice Nomad
  • 15 May 2013
  • Anonymous
  • England
  • Female, 18-24
  • (9 reviews)


97%

A great hostel, central location and really helpful staff!

  • Globetrotter
  • 12 May 2013
  • Anonymous
  • England
  • Couple, 18-24
  • (21 reviews)


90%

Excellent hostel with great and helpful staff. Very good location minutes away from a big supermarket and the tourism office so great for transport. Would recommend to everyone.

  • Avid Traveller
  • 05 May 2013
  • Anonymous
  • Germany
  • Couple, 31-40
  • (13 reviews)

Owner Comment (Show)
thank you for your kind words we appreciate the feedback. hope you have a safe trip and enjoy the rest of NZ.

97%

Really good vibe in this hostel. Close to Pak'n Save. Very nice staff.

  • Novice Nomad
  • 24 Apr 2013
  • Anonymous
  • Germany
  • Female, 31-40
  • (4 reviews)

Owner Comment (Show)
thanks so much for your review hope you have a great trip through nz . safe travels

97%

Good location. Friendly staff. Poker monday and Wii Olympics Tuesday was real fun.

  • Novice Nomad
  • 22 Apr 2013
  • Anonymous
  • Canada
  • Male, 25-30
  • (8 reviews)

Owner Comment (Show)
thank you for taking the time to leave a review. glad you liked the evening activities we find it gets everyone downstairs to be social so yeah cheers for taking part you guys make it fun !! safe travels

93%

The owner was really friendly. The free spag bol was also a bonus!

  • Novice Nomad
  • 19 Apr 2013
  • Anonymous
  • England
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Show)
thanks for your kind words have a great trip through nz..

97%

Awesome hostel. Staff an other travellers were very friendly and helpful. Made for an ace experience!

  • Novice Nomad
  • 11 Apr 2013
  • Anonymous
  • Australia
  • Female, 25-30
  • (6 reviews)


87%

Nice friendly hostel. Good location and staff. stayed in a10 bed dorm which had plenty of room. No lack of plug sockets either.

Owner Comment (Show)
ha ha yep you can charge your stuff no issues and everyone has enough space we feel its important rather than cramming you all in like sardines!! thanks for taking the time to leave a review hope you have a great trip through NZ.

77%

Rotorua was a bit of a disappointment after all of the other wonderful places we had been to in NZ. The Crash Palace was excellently located and clean enough, but had a bit of a grungy feel to it and added to our general grey mood about the city! The staff were very nice, knowledgeable and helpful. When you book a room, try and find one away from the kitchens or you'll have to deal with a lot of unwelcome smells. If you want a quiet night - the rooms overlooking the sauna are not for you!

  • Novice Nomad
  • 09 Apr 2013
  • Anonymous
  • India
  • Female, 31-40
  • (6 reviews)

Owner Comment (Show)
Woah bummed to here you didn't enjoy your stay in Rotorua. sorry about the cooking smells from the kitchen mate something we can't avoid. the sauna is turned off at 10pm this should not affect your stay unless someone has jumped the fence while we were also asleep. apologies from us to you. hope you enjoy the rest of the country.

80%

Great location, right downtown with cafes, spa & shopping to walk to. Very nice small private room. Bathrooms were average. Would stay here again.

  • Novice Nomad
  • 04 Apr 2013
  • Anonymous
  • USA
  • All Female Group, 25-30
  • (3 reviews)

Owner Comment (Show)
thanks for taking the time to leave a review. we are having a spring clean of the bathrooms this week :) have a great trip. safe travels.

80%

Mud tour with Wee is really nice & its price is ok, especially because the money is for a good purpose.

  • Avid Traveller
  • 04 Apr 2013
  • Anonymous
  • Germany
  • Male, 31-40
  • (20 reviews)

Owner Comment (Show)
thanks for leaving us a review and for supporting our charity through doing the tour with wi. hope you enjoy the rest of your travels...

90%

I really liked to stay at the crash palace. A lot of free stuff and a nice athmosphaere!!

  • Novice Nomad
  • 03 Apr 2013
  • Anonymous
  • Germany
  • Female, 18-24
  • (5 reviews)

Owner Comment (Show)
Thanks so much for taking the time to leave a review. hope you have a great trip through our beautiful country. safe travels

83%

Great central location. Single private room was nice!

  • Novice Nomad
  • 28 Mar 2013
  • Anonymous
  • USA
  • Female, 31-40
  • (3 reviews)


67%

Older style hostel friendly staff quiet

  • Novice Nomad
  • 23 Mar 2013
  • Anonymous
  • Scotland
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
thanks for your review hope you have a great trip through NZ. safe travels

87%

Great hostel. The bed are not ultra-confortable but the staff is great with a lot of free things (free BBQs on Sunday, free pub crawl...)

  • Novice Nomad
  • 22 Mar 2013
  • Anonymous
  • France
  • Male, 25-30
  • (2 reviews)

Owner Comment (Show)
cheers for taking the time to leave a review we have just invested in some new mattresses for our large dorms which we hope will resolve this issue. hope you have a great trip through NZ safe travels.

90%

The staff is efficient but not overly friendly. There are two kitchens, one on the ground floor and one on the second floor so there is room to put the food in a fridge. The inside tables in the ground floor kitchen are very wobbly so you almost have to eat at the outside which is great if it's not too cold. The 8-bed dorm was fine but it is too bad that the bedroom doors click when closed from the outside. The hostel is close to a grocery store and is a very nice walk to the waterfront.

  • Avid Traveller
  • 19 Mar 2013
  • Anonymous
  • Canada
  • Female, 41+
  • (17 reviews)

Owner Comment (Show)
thanks for taking the time to leave us a review. we have tightened up the tables down stairs and they are proving to be sound we didn't realize they were so bad cheers for highlighting this for us. i am not sure about the doors i will investigate this further? thanks we appreciate the feedback it is how we become better at what we do. safe travels

80%

The location was good and beds were comfy. The kitchen was well equipped.

Owner Comment (Show)
thanks really appreciate the feedback. have a great holiday safe travels ..

93%

This is a great place to stay when you are in Rotorua. Great atmosphere and they take the time to schedule activities every evening for the guests. I would highly recommend this place.

  • Novice Nomad
  • 07 Mar 2013
  • Anonymous
  • USA
  • Female, 25-30
  • (3 reviews)

Owner Comment (Show)
thanks for your kind words we appreciate it safe travels

90%

Highly recommend-my lover and I stayed here, staff are very friendly and helpful (booking us horse rides and drawing us maps to help us fin romantic restaurants, etc) best place we could have stayed in rotorua!

  • Novice Nomad
  • 07 Mar 2013
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Mrs lover lover thanks for taking the time to leave a review ladies was a great laugh brightened up my week. hope you had a great trip and ate well !!

97%

It was a very good hostel, centrally located, although I wish there were lockers in the dorm rooms. There were lockers downstairs in the lobby, though. The bathrooms were big and modern, and there was a lot of common space areas to meet other backpackers.

Owner Comment (Show)
thank you for taking the time to leave a review we appreciate the feedback. we did try the lockers in the rooms when we got them it just seemed to cramp the room and limit the space people had. we are glad you enjoyed your stay and wish you a safe journey through NZ

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