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Crash Palace Reviews

1271 Hinemaru Street, Rotorua, Rotorua, New Zealand

Reviews & Ratings Explained

83%Overall Rating

From 37 ratings
  • 83%Character
  • 76%Security
  • 90%Location
  • 88%Staff
  • 83%Atmosphere
  • 79%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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73%

I got ants all over my food in the storage cupboard

  • Novice Nomad
  • 18 May 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


93%

nice welcome and room very clean,I really appreciate the free coffee and tea all day long. + free rice or pasta every night. the hot pool outside was really clean and nice. the staff was very professionel and friendly.

  • Novice Nomad
  • 17 Apr 2012
  • Anonymous
  • France
  • Female 31-40
  • (1 review)

Owner Comment (Show)
Thanks for your kind words glad you enjoyed your stay with us ..... safe travels my friend :)

93%

I really enjoyed my stay here and Paul was a really informative person. Good stuff guys and please stay here if you get the chance

  • Novice Nomad
  • 02 Apr 2012
  • Anonymous
  • Australia
  • Mixed Group 31-40
  • (8 reviews)

Owner Comment (Show)
Hey David, glad you enjoyed your stay with us mate! Safe travels bud :)

87%

Great facilities, great ppl, great location. One of the best hostels I have stayed at.

  • Novice Nomad
  • 01 Apr 2012
  • Anonymous
  • Canada
  • Female 25-30
  • (4 reviews)

Owner Comment (Show)
Hey Crystal, thanks for your feedback and cheers for staying at the Palace with us :)

93%

A great Hostel with a good ribe about it

  • Novice Nomad
  • 12 Mar 2012
  • Anonymous
  • England
  • Male 31-40
  • (2 reviews)

Owner Comment (Show)
Thanks Dan! Glad you enjoyed your stay here at Crash :) All the best with your travels bud !!

53%

First the hostel didn\'t have the booking reference that I made on hostels.com. I had the confirmation email, but since they didn\'t have it they wouldn\'t accept the deposit I made. It was an average hostel, a bit grungy to be honest. I accidentally slept in ten minutes and the owner charged me ten dollars. It would be fine if there had been any sign saying this would happen but I was never told there were fees for late checkout and he was quite rude about it. Not my best stay :P

  • Novice Nomad
  • 05 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Ok at least lets be honest you slept in 1 hour and we do have signs in the rooms stating that check out is 10am you were charged a late check out fee. I would never of considered charging you had it been 10mins sorry this tarnished your stay with us. safe travels

90%

Loved all the free things! And the staff were really friendly, and very very helpful.

  • Novice Nomad
  • 04 Mar 2012
  • Anonymous
  • Wales
  • Female 18-24
  • (1 review)


100%

I really enjoyed my stay here, nice relaxed atkpackers... :-)mosphere and great facilities for all the bac

  • Novice Nomad
  • 01 Mar 2012
  • Anonymous
  • Ireland
  • Couple 31-40
  • (6 reviews)

Owner Comment (Show)
Thanks for staying with us and hope you enjoyed the rest of your travels :)

80%

Good location next to cheap supermarket, short walk to ISITE and the rest of downtown. WiFi is strong and reasonably fast (not free). Well-equipped kitchen. Small, but nice hot tub. Rooms and bathrooms clean. Overall, enjoyed my stay here, would stay again.


70%

Not much of a vibe there

  • Novice Nomad
  • 17 Feb 2012
  • clairemacgregor5569
  • Australia
  • (Gender undisclosed)
  • (2 reviews)

Owner Comment (Show)
Thanks for staying with us at Crash ... bummer you didn't feel the vibe which is strange, but hope you enjoyed your stay all the same :) Good luck with your travels

100%

This was an awesome hostel. Very friendly staff, great atmosphere, some awesome tunes, great themed nights and a great hot tub. Very laid back place, everyone is helpful, good value for money. Thanks for a great time Chris!

  • Novice Nomad
  • 13 Feb 2012
  • Anonymous
  • England
  • Male 18-24
  • (9 reviews)

Owner Comment (Show)
Thanks for your comments Robert! Glad you enjoyed Crash Palace as much as we enjoy having you come to share it with us :) All the best and good luck with your travels, live large and take risks!

73%

Okay hostel, all the things felt really used and old but otherwise it was a good place, a bit strange that they have a kitchen on the second floor but no dining area so you had to go downstairs to be able to sit and eat. Smelled like rotten eggs but that´s not the hostels fault, damn those thermal pools! :P

  • Globetrotter
  • 05 Feb 2012
  • Anonymous
  • Sweden
  • All Female Group 18-24
  • (22 reviews)

Owner Comment (Show)
Thanks for your comment Louise :) We simply have a second kitchen on the second floor to ease congestion during the busy dining hours. As we have really adequate indoor and outdoor dining on the ground floor it would be unnecessary to have additional dinning areas up on the second floor which would only potentially disturb people trying to relax in their rooms :) Thanks for staying with Crash and good luck with your travels!

83%

Nice place to stay, clean kitchen, nice people. But the lake smells like a mixture of socks and eggs.

  • Avid Traveller
  • 20 Jan 2012
  • Anonymous
  • Germany
  • Male 18-24
  • (10 reviews)

Owner Comment (Show)
ha ha thanks for you comments yeah rotorua has a unique smell :) hope you have a great trip around nz !!

90%

Great hostel, perfect location, nice staff!

  • Novice Nomad
  • 20 Jan 2012
  • Anonymous
  • Germany
  • Mixed Group 18-24
  • (4 reviews)

Owner Comment (Show)
thank you guys was nice to have you stay glad you guys extended a little longer. hope you have a great time in NZ travel safe :)

90%

The staff at this hostel is great! They really take care of you as a customer and makes you feel at home. They have a bar with good prices and all other services as laundry and breakfast for an example is cheap. The free use of the hot tube is a plus in the protocol! We really enjoyed our stay here and can recommend this stay to everyone!

  • Novice Nomad
  • 17 Jan 2012
  • Anonymous
  • Sweden
  • Mixed Group 25-30
  • (4 reviews)

Owner Comment (Show)
thank you so much for your kind words !! great to hear you enjoyed your stay with us !! hope you have a great trip. crash team !!

83%

The hostel was very convenient for my partner and I, since it was close to all amenities such as the museum, cafes, restaurants and most of all our awesome chill out the Polynesian spa, the staff was great at allocating our rooms and the use of shared facilities such as the kitchen, living room, internet, public showers and toilets, the rooms were very well furnished with nice touch of cultural artworks and don't blame the common smell of Rotorua lol.....

  • Novice Nomad
  • 07 Jan 2012
  • Anonymous
  • New Zealand
  • Male 31-40
  • (1 review)

Owner Comment (Show)
thanks for your kind words hope you had a great holiday season ..

80%

Crash palace is the best..awesome staff..easy check in and out. Nice and tidy rooms.free bbq on friday night, awesome idea..loved our stay.

  • Novice Nomad
  • 06 Jan 2012
  • Anonymous
  • New Zealand
  • Female 18-24
  • (1 review)

Owner Comment (Show)
I am so glad you like the idea of crash :) hope you had a great trip and heaps of fun on your travels .. take care

87%

Great place, only downside couldn't drink your own beverages until after 10pm when the bar closed..

  • Novice Nomad
  • 05 Jan 2012
  • Anonymous
  • New Zealand
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Cheers for the comments hope you guys had a wicked holiday !!

60%

A bit like a blokey student house, with similar levels of cleanliness. Some people will love it, with the dj playing in the eating area & things like the free BBQ, others will be less keen on the messy toilets without loo roll and the kitchens that could do with a good clean, especially the fridges. Private room was a good size, bed sagged and windows leaked. Staff are friendly and helpful. Free parking.

  • Avid Traveller
  • 30 Dec 2011
  • Anonymous
  • England
  • Couple 31-40
  • (13 reviews)

Owner Comment (Show)
thanks for your comments!! your right the hostel had got a bit blokey our cleaner and my wife have both had babies in the past 18 mths we have since got rid of the new cleaners and replaced them with the old A team !! the girls are on a mission to get the hostel back to the standard it was before babies :) we can not control the mess people make during the day after the girls have cleaned and left for the day i do understand we have been busy and sometimes toilet paper may run out hope you had a great new year and are loving your travels :)

90%

This is a really cool hostel and a great place to meet people. There are activities on most nights. The beds were a bit rickety and there was very little space to put you bags. No lockers or any secure place for valuables. All in all a great place.

  • Avid Traveller
  • 28 Dec 2011
  • Anonymous
  • England
  • Female 31-40
  • (12 reviews)

Owner Comment (Show)
We have no lockers but have a safe at front desk you can leave valubles in mate :) Cheers for the kind words Jemma glad you enjoyed the hostel enjoy your travels live large :)

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