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Crash Palace Reviews

1271 Hinemaru Street, Rotorua, Rotorua, New Zealand

Reviews & Ratings Explained

89%

Rating
536 Total Reviews
  • 90%Value For Money
  • 88%Security
  • 93%Location
  • 91%Staff
  • 89%Atmosphere
  • 87%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

Mud tour with Wee is really nice & its price is ok, especially because the money is for a good purpose.

Owner Comment (Hide)
thanks for leaving us a review and for supporting our charity through doing the tour with wi. hope you enjoy the rest of your travels...

80%

Great location, right downtown with cafes, spa & shopping to walk to. Very nice small private room. Bathrooms were average. Would stay here again.

Owner Comment (Hide)
thanks for taking the time to leave a review. we are having a spring clean of the bathrooms this week :) have a great trip. safe travels.

91%

I really liked to stay at the crash palace. A lot of free stuff and a nice athmosphaere!!

Owner Comment (Hide)
Thanks so much for taking the time to leave a review. hope you have a great trip through our beautiful country. safe travels

83%

Great central location. Single private room was nice!


66%

Older style hostel friendly staff quiet

  • 23 Mar 2013
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
thanks for your review hope you have a great trip through NZ. safe travels

89%

Great hostel. The bed are not ultra-confortable but the staff is great with a lot of free things (free BBQs on Sunday, free pub crawl...)

Owner Comment (Hide)
cheers for taking the time to leave a review we have just invested in some new mattresses for our large dorms which we hope will resolve this issue. hope you have a great trip through NZ safe travels.

86%

The staff is efficient but not overly friendly. There are two kitchens, one on the ground floor and one on the second floor so there is room to put the food in a fridge. The inside tables in the ground floor kitchen are very wobbly so you almost have to eat at the outside which is great if it's not too cold. The 8-bed dorm was fine but it is too bad that the bedroom doors click when closed from the outside. The hostel is close to a grocery store and is a very nice walk to the waterfront.

Owner Comment (Hide)
thanks for taking the time to leave us a review. we have tightened up the tables down stairs and they are proving to be sound we didn't realize they were so bad cheers for highlighting this for us. i am not sure about the doors i will investigate this further? thanks we appreciate the feedback it is how we become better at what we do. safe travels

80%

The location was good and beds were comfy. The kitchen was well equipped.

Owner Comment (Hide)
thanks really appreciate the feedback. have a great holiday safe travels ..

89%

Highly recommend-my lover and I stayed here, staff are very friendly and helpful (booking us horse rides and drawing us maps to help us fin romantic restaurants, etc) best place we could have stayed in rotorua!

  • 07 Mar 2013
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Mrs lover lover thanks for taking the time to leave a review ladies was a great laugh brightened up my week. hope you had a great trip and ate well !!

94%

This is a great place to stay when you are in Rotorua. Great atmosphere and they take the time to schedule activities every evening for the guests. I would highly recommend this place.

Owner Comment (Hide)
thanks for your kind words we appreciate it safe travels

97%

It was a very good hostel, centrally located, although I wish there were lockers in the dorm rooms. There were lockers downstairs in the lobby, though. The bathrooms were big and modern, and there was a lot of common space areas to meet other backpackers.

Owner Comment (Hide)
thank you for taking the time to leave a review we appreciate the feedback. we did try the lockers in the rooms when we got them it just seemed to cramp the room and limit the space people had. we are glad you enjoyed your stay and wish you a safe journey through NZ

97%

Great hostel in an excellent location! The staff was super friendly and helpful and the facilities were great - especially the hot tub. The free rice, pasta and tea was also a nice touch. Great place - I highly recommend it!

Owner Comment (Hide)
so glad to enjoyed your stay with us and thank you for taking the time to leave us a review. safe travels

100%

Best hostel i have ever stayed at. We got an ensuite and it was very clean. The best part was the staff and the amenities they have. Highly recommend it.

Owner Comment (Hide)
wicked i love reading reviews like this thank you so much for taking the time to leave one. hope you have a great trip and enjoy our beautiful country.

54%

Extremely uncomfortable bunks. Otherwise great place.

Owner Comment (Hide)
I am sorry you did not find your bed comfortable if it was brought to our attention during your stay with us we could have sorted it out for you. we have found a broken bunk in the room you were in and can only assume you slept on this bunk where the middle was sagging down. thanks for bringing it to our attention have a great trip through NZ safe travels. ps the bunk is now fixed.

77%

Overall experience was good, but kitchen at the upper level was not clean, lots of left over around the sink etc. There was no air-conditioning in the room or fan, so a bit stuffy if windows are closed.

  • 03 Mar 2013
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
thanks we are please the overall experience was a good one! we now have a person cleaning the kitchens at night. no air con sorry about that the rooms do have windows to allow air flow to run aircon through the building is far to expensive and would see our prices increase. thanks for the review safe travels

89%

Good hostel but very bad for the environment. They don't recycle. The heater is always on, it is to hot in het hostel. So the doors and windows are always open. Very bad!

Owner Comment (Hide)
Thanks for taking the time to leave a review. We do recycle cardboard plastic and glass our guests do not recycle this is our contractors job waste management do all of this for us at their yard. With regard to the heating it is FREE from the earth and 100% environmentally friendly mate we are on geothermal heating this is why we never run out of hot water. glad you found us to be a good hostel none the less thanks for your review mate have a great trip through NZ

100%

A really nice and friendly hostel with very good facilities.

Owner Comment (Hide)
thank you for taking the time to leave a review we appreciate it.

100%

We had a great stay at Crash Place, we were very happy with our room and how clean and tidy the rest of the place was. Thanks a lot Crash Place!

Owner Comment (Hide)
thanks i shouted the cleaners lunch thanks to your review we appreciate our staff and how hard they work to keep our old building clean for our guest. Safe travels

91%

One of our favourite hostels we stayed in NZ. Chris who runs the hostel is excellent, really friendly & has lots of information about the area. The trip through the hostel to the hot springs was a really fun evening & one of our more memorable tours! There is a very relaxed atmosphere in hostel & good common areas. The free pasta & rice is a nice perk. The only thing was the kitchen could sometimes be quite messy in the evenings but that was down to the guests & it was cleaned every morning.

Owner Comment (Hide)
thanks for the review it seems our guest let us down and fail to clean up after themselves we have a person cleaning the kitchens each night and each morning now due to customer feedback.. we appreciate you taking the time to leave a review thanks safe travels

100%

I really liked staying here. The people were chill and helpful. The bed was clean and comfy. The place had character. Mostly rotorua sucked but crash palace was the saving grace.

Owner Comment (Hide)
Nice So cool we made your trip to Rotorua memorable hopr you have a great trip through the rest of the country safe travels

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