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Crash Palace Reviews

1271 Hinemaru Street, Rotorua, New Zealand

Reviews & Ratings Explained

89%

Rating
984 Total Reviews
  • 91%Value For Money
  • 86%Security
  • 92%Location
  • 88%Staff
  • 91%Atmosphere
  • 88%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Some of the temporary staff weren't particularly friendly & very cliquey, which is a shame as they are the regular faces you'll see. However the owners seemed very friendly. The kitchen upstairs isn't that clean even though it got cleaned twice a day - things like dead flies in the garlic pot!! Not a lot of cutlery either but good with other things, the free herbs and spices was brilliant & the free pasta. Bedrooms are OK though beds quite squeaky and mattress very uncomfortable. overall - gd

Owner Comment (Hide)
thanks we have had a summer crew who have grown close sorry they seemed cliquey they all moving on now so new crew will resolve this :) I have talked to my kitchen crew to resolve the upstairs cleaning issue. thanks for letting me know sometimes people get lazy joys of running a large crew!

100%

Best Hostel we've been so far in NZ. Nice and motivated staff, clean rooms, free rice and noodles!

Owner Comment (Hide)
thanks for the review i love my staff got a motivation tick means they are loving what they are doing and taking some pride !! They will get lunch next week thanks for the kind words !! travel safe

97%

Lovely hostel - clean, super friendly staff, good atmosphere. Would definitely stay here again.


80%

-Hot tub was "stupidly hot" --> not for use -WiFi was slow as usual un NZ with connecting issues,... -could use some more showers -great common area


100%

Definitely one of my favorite hostels while i was in New Zealand, would recommend this hostel to everyone as the staff are extremely friendly and the location is basically within walking distance of town. I am glad that i arrived on a day that had beer pong. They also had pub crawl but i enjoyed the living room area as everyone was super chill watching a movie. THANKS for the wonderful stay!


80%

I loved this hostel! Staff were friendly, great atmosphere, it was quiet at night unlike a certain other hostel! Free WiFi was a huge bonus, bathrooms clean and never had to wait for a shower, there's separate male and female ones. I would definitely stay here again when I'm next in rotorua


86%

See you again.

Owner Comment (Hide)
thanks look forward to it

89%

Had an amazing stay! Arrived to a warm welcome from Gina, who helped us with anything we needed; particularly with navigating the area which was great! All other staff was just as friendly as well. Clean place that offered free pasta, rice, coffee & tea which were great perks. Played some wii bowling & pool while jammin to tunes. Also, First time travelers here & Crash Palace did an amazing job at making us feel secure & welcome.

  • 21st Dec 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for coming to stay hope you have a great trip through NZ happy new year !!

94%

Great hostel, a little biased about which activity company you should choose though.

Owner Comment (Hide)
Thanks for the kind words the guys promote what they enjoy so if they like it they like it. We do offer the best price on activities in town some if you find a better price we will beat, it just another way we can save you a little money. thanks for coming to stay. safe travels

83%

cheers for the stay all was good except the bedding i think i needed a new 1 as it was sunk in the middle so never needed a pillow otherwise a sore back . room 10 bottom bed as you go threw the door on the right cheers

Owner Comment (Hide)
thanks for letting me know i will look at putting a new mattress on the bunk for the next guest thanks for the constructive review safe travels

89%

Great place! Super clean, awesome Reggae tunes playing and a fluffy kitty mascot greeting on arrival. About a 10 minute walk from the bus stop and very easy to find. Lots of free activities posted for the budget conscious travellers. Only gripe was a minor staff training issue, but there are new staff & will no doubt improve.

Owner Comment (Hide)
Appreciate the kind words and we are working with our new staff to bring them up too speed thanks for the patience

100%

Rotorua was a nice town to visit and is where most of the extreme activities are located on the north island. The staff were friendly and helpful with being able to book us discount tickets to a few places like argodome and zorb.


91%

Awesome hostel, a little different/alternative from the average hostel. Rooms were clean, beds comfy with soft blanket provided. And lockers in the rooms! No individual plugs near beds, but enough in room. The kitchens are a little on the small side but great that hostel provide free rice and pasta, and a range of herbs and spices! Nice atmosphere in lounge area, and there's a cool outdoor area, hot tub and pool table. The lake is literally a two minute walk away!


97%

I had a great time and was sad to leave. Would love to have more space in the Fridge and storage but not the biggest deal.

  • 14th Dec 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the feedback we are looking a a bigger fridge down stairs in the new year so we will get this sorted for our guests in the future. have a great xmas and new year !! travel safe

100%

Brill hostel with free parking outside and free hot tub, free pasta, free pancake mix on Sunday's and free tea coffee!!!! Wow! Back packers love freebies 😊 thank you so much for booking my trips too, great stay.

Owner Comment (Hide)
No problem we have been students and traveled ourselves ha ha free stuff got us through life lol I am happy for staff to beat any price in town for your activities glad you took advantage of this as well saving more $ safe travels to you

91%

Super fun stay! Loved the atmosphere and friendly backpackers and staff!

  • 8th Dec 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks heaps have a great trip !

89%

Really cool hostel. Atmosphere was great. Probably one the chillest hostels I've ever stayed at. I could start a conversation with anyone. Staff was fine. The only qualm I had with the place, was the stove tops. It took sooooo long for the stoves to even boil water. It was seriously like watching paint dry.

Owner Comment (Hide)
Hey Justin I was not aware of the stove top issue thanks for letting me know i will look at replacing them in the new year !! thanks for the constructive feedback man i appreciate it !! safe travels

89%

Very good price, free wifi and noodles and rice, good facilities, also a whirlpool. Unfortunately experienced a contra with the staff, when my friend got very ill one day during hostel-cleaning time, and she wasn't allowed to go to the toilet without discussions or get a new room, only after 2hours of waiting and sleeping on the couch, it should be possible to go on the toilet immediately if you're ill


100%

I feel there like at home. There is all the time something to do and you don't feel alone at all. The Best hostel where I've been :)

  • 1st Dec 2015
  • Novice Nomad
  • Anonymous
  • Finland
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
We love that you felt at home this has been our home for 10 years a fever evolving project you might say. thanks for the kind words safe travels to you

89%

My favourite part was the dogs, of course. The styling and atmosphere was great too.

  • 30th Nov 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Ha ha my mates they love it here and people love it as they miss their own pets safe travels !

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