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Crash Palace Reviews

1271 Hinemaru Street, Rotorua, New Zealand

Reviews & Ratings Explained


909 Total Reviews
  • 94%Value For Money
  • 84%Security
  • 91%Location
  • 90%Staff
  • 90%Atmosphere
  • 87%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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It was winter and at night we had 1 centigree. They provide only thin covers and I froze my ass off. It seems that for the 15 bucks per night you cannot expect more ....

  • 22nd Jun 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for the review however we can not be blamed for your lack of knowledge on how to turn on a radiator? We have thermal heating witch is free and on all the time also we have extra blankets at reception for those that may need them. sorry you were cold however if your room is cold please just come and see reception they will sort it out for you. @ 15 bucks per night we are the cheapest place to stay in NZ however we still pride ourselves on being clean warm and friendly.


Awesome place, really well located, good rooms and clean facilites. The staff was nice and the owner took us on a great tour for a really good value, great guy! Had a lot of fun!!! :)

Owner Comment (Hide)
Thanks for the kind words !! and thanks for supporting our charity and doing our mud tour !! hope you have a great trip safe travels to you !!


Staff were very friendly, free wifi was nice and there was also a free dinner on the night we stayed. Bathroom space was plenty and the rooms were nice. Criticism would mainly come that it was quite dark, and felt unwelcoming, even though everyone was very friendly! Bit hard to explain, but it was a nice place, and a lot of effort had gone into it. Would recommend.

Owner Comment (Hide)
Thanks for the review I am not sure how to reply to this maybe you sense things others don't? This place is alive and buzzing all the time we have various people and energy through our doors sorry it felt strange to you its a hostel. safe travels


This place is really tidy. They offer free parking and free tea/coffee/rice/pasta. We stayed in the winter and it was nice and warm. The bathrooms are clean and modern. It is located right in the centre of the city. They offer 1 day free wifi and there is plenty of places to chill including a hot tub. They also have a free pool table. Only down side was there wasn't a great number of plug sockets in our room, but there are loads downstairs. Great value for money, would definitely recommend here

Owner Comment (Hide)
thanks for the constructive review I will set about getting more sockets in that room sorry i have been meaning to do it for a while we are just in the middle of painting the hostel so i am crazy busy. hope you have a great trip safe travels


We had a very good time. Excellent staff. Only the kitchen is a little small.

Owner Comment (Hide)
thanks for coming to stay we do have 2 kitchens glad you had a good time safe travels


I was very impressed with the value for money I received. It was warm and comfortable and in an easy to find location. After staying in this hostel I would be very likely to recommend it to a friend or anyone traveling through Rotorua.

  • 16th Jun 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for the kind words we are the cheapest place in NZ so don't be fooled by the price we are clean warm and friendly with lots of people every night to chat to and make new friends with after all this is why we travel no ? safe travels hope you have a great trip


Only stayed one night and wasn't really there but a good hostel for the price and clean, comfy rooms.

Owner Comment (Hide)
thanks for coming to stay safe travles


We had an awesome stay! The hostel is in a really good location, the staff is awesome and very helpful and there even is a hot tub! We got really good advice on what to do (also free stuff) and discounted tickets. Best hostel I stayed in in New Zealand so far!!

Owner Comment (Hide)
you guys make the place we just provide the space!!! thank for coming to stay and taking part in what goes on in the hostel, without our guests and their involvement we are just a building with beds. hope you have a great trip and meet many more cool people along the way. safe travels.


Nice hostel for Rotorua, close to everything and friendly staff. Lots of kitchen space and good showers

Owner Comment (Hide)
thanks for the kind words safe travels to you.

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