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Crash Palace Reviews

1271 Hinemaru Street, Rotorua, Rotorua, New Zealand

Reviews & Ratings Explained

87%

Rating
654 Total Reviews
  • 87%Value For Money
  • 86%Security
  • 91%Location
  • 89%Staff
  • 89%Atmosphere
  • 81%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

A place where it's really enjoyable to live! The staff is really nice and organise every evening something (an activity, a bbq) for the residents and with that, it's easy to meet people. There's always musique, who gives a great athmosphere. There is some spices, rice and pasta for free. It's those small things that give's crash palace a plus! We really enjoyed our stay there and wish we could stay longer! For the facilities, the bed a correct, clean sheets, bathroom+kitchen cleaned every day.

Owner Comment (Hide)
Thank you for your kind words we appreciate them. hope you have a great trip through the rest of NZ happy new year to you safe travels

69%

The hostel is reasonably clean. They have a towel in the showers but unless you are the first person they don't replace them. The staff doesn't know much about the city but do have ideas for things to see outside of it. It is pretty quite and not a party hostel even though there are a lot of young people. The TV room is great in the evenings. FYI: The desk doesn't open very early so if you have to check out early make sure you don't give them an ID that you need back.

Owner Comment (Hide)
Thanks for the review i have new staff training at the moment and they are all aware of what the city offers i have taken then on the tour myself to explain. I am sorry you felt they didn't offer much advice and will raise this with them in our next staff meeting. We have rubber mats in the showers as well as shower mats these normally don't need to be changed every time someone showers as it just traps excess water. 7.30am we open for check outs. safe travels to you happy new year!

100%

fantastic Place!!!

Owner Comment (Hide)
fantastic people make places fantastic !! thanks for staying with us. safe travels to you have a merry xmas and happy new year !

94%

A wonderfully clean, colorful, cozy place to stay. The staff were very friendly and clearly knew the area well. A great location, too, right near the Polynesian Spa and the Main Street. I wish we could have stayed longer!


97%

We loved the hostel!!!! Full of nice touches like free condiments in their many kitchens that you could use to cook... Also they have a pool table and a free jacuzzi. Really easy to meet other travelers in the common room. It's only a 2 min walk from the spa as well as the main streets of town. They also organize activities for you. Some are even free like the pub crawl. We had a great time! P.s. If you stay in urban retreat in Taupo you can get a discount upon booking, and vice versa.

Owner Comment (Hide)
great stuff we love reviews like this you have taken full advantage of what we offer at the hostel and made the most of your time with us! have a merry xmas and a happy new year !! safe travels

80%

We didn't get the room that we'd booked so that's a big minus, not sure whose fault it was though. We did get a discount and some free wifi because of the mix up, The room we eventually got was average: clean, small beds, hot, lots of wall sockets, not very spacious. Kitchen was ok, not very big but was no problem for us. There was no lockers in the room and the luggage storage was a small unlocked shed in the courtyard, but I think they lock it at night. Location was good on a quiet street.

Owner Comment (Hide)
thanks for your review we are sorry for the mix up with the booking technology was to blame mainly a server connection. we have fixed the problem and hope not to have any further problems. have a great xmas and new years safe travels to you.

97%

Hostelworld didn't send my booking to the hostel, so when I arrived there was no room for me, but Chris at the reception worked his magic and somehow I had the room I booked. Backyard terrace a great place to sit and chill out. Enjoyed my stay there very much. Thanks!

Owner Comment (Hide)
Yes this was very strange i was happy to be able to help in this situation mate and thank you for your understanding on arrival. we appreciate you taking the time to leave a review also :) safe travels hope you have a safe and happy new year :)

97%

Best Hostel i've stayed at so far in New zealand

Owner Comment (Hide)
Thanks so much for your kind words :) safe travels to you have a safe and happy xmas and new year.

97%

Great and friendly service. Nice young atmosphere, good music in the lounge. Centrally located. It offered many activities. Very good price. Free Wi-Fi. Small kitchen.


74%

great stay, friendly staff and they offer lots of things to do. i wasn't aware the hostel was dry because they have their own bar which i didn't like. also they offer free wifi, i stayed for two nights and i only received a wifi voucher for one night which i felt was unfair.


83%

No free wifi.

Owner Comment (Hide)
thanks for your review sorry you didn't collect your free wi fi when you checked in. we do offer free wifi for every booking. safe travels to you.

100%

This may not look like a lot when you first arrive but it is a brilliant hostel. The staff are really friendly and always a good laugh. There is stuff to do in the hostel each evening like a wii night etc. The bed was really comfy and even though I am 6'5" the bed was very spacious and perfect for a good nights sleep. The showers were very clean and there are never any queues for them. Will definately be staying here again if I'm in Rotorua and will reccomend it to anyone wanting a cheap night!!

Owner Comment (Hide)
Thanks so much for your review we appreciate it. we have worked hard to make the hostel a cool friendly inviting place to stay. safe travels to you hope you have a great xmas and new year :)

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