X
NOTE: 9 or more guests qualifies as a group booking, change the number of guests to return to normal search.

Crash Palace Reviews

1271 Hinemaru Street, Rotorua, Rotorua, New Zealand

Reviews & Ratings Explained

90%Overall Rating

From 89 ratings
  • 91%Character
  • 89%Security
  • 93%Location
  • 91%Staff
  • 89%Atmosphere
  • 87%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
  • Sort reviews by:


83%

Great place to stay! Friendly and cool staff, always playing groovy songs all day long. Clean, rooms, toilets and kitchen. Free pasta, rice, spices, tea and coffee. Most deff come back 1 day!

Owner Comment (Show)
we look forward to your return !! i love music and glad you enjoyed my tunes. this makes up a small part of the hostel as dose my ladies art. i will be thanking my cleaners for doing a great job.. appreciate the review hope you have a great trip and enjoy the rest of the country !!

100%

Great place to stay in Rotorua, cant fault it in any way

  • Globetrotter
  • 11 Jan 2013
  • Anonymous
  • England
  • Male, 25-30
  • (45 reviews)

Owner Comment (Show)
thank you we do try our best and glad you found this to be of a high standard !! safe travels to you...

100%

We had a wonderful time at Crash. The free BBQ on Friday was awesome, the bar hopping on Saturday night was super fun, and to top it off, they have a free jacuzzi!!! There is always sweet laid back music playing in the lounge area, so its a nice place to relax, check the internet, and meet people to travel with in town. I had an overall great time!

  • Novice Nomad
  • 11 Jan 2013
  • Anonymous
  • USA
  • Male, 25-30
  • (3 reviews)

Owner Comment (Show)
oh the pub crawl gets a great review again !! thanks so much for taking the time to review our hostel we are stoked you had a great time and enjoyed the activities we put on for our guests.. safe travels have a great 2013 !!

100%

Very nice and clean hostel. On Friday BBQ for free! Very nice and helpful staff. Great location!

  • Avid Traveller
  • 11 Jan 2013
  • Anonymous
  • Czech Republic
  • Mixed Group
  • (19 reviews)

Owner Comment (Show)
thanks for the kind words we are glad you enjoyed your stay and the free BBQ its a great way to bring everyone together and socialize. appreciate the feedback and will commend my staff on doing a great job of the cleaning. thanks once again safe travels :)

100%

Really chill hostel with a great vibe, the kinda place you could live. Wish we could have stayed longer!

  • Novice Nomad
  • 10 Jan 2013
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (6 reviews)

Owner Comment (Show)
Nice we like it to be chilled no need for stress if you on holiday !! thanks for taking the time to leave a review i appreciate it !!

87%

Please note that they hold on to your drivers license (or other photo id) so that they "know who is in the hostel". This is highly inconvenient for those who are driving and outrageous as no other hostel I have stayed at has this policy. In hot weather the rooms are very hot at night with no aircon. Showers are not that great. Rotorua can seem like a ghost town at night. Off street parking is a tight fit. It has two kitchens so they never felt over crowded. Heaters on all the time in summer!

  • Novice Nomad
  • 10 Jan 2013
  • Anonymous
  • Australia
  • Couple, 25-30
  • (3 reviews)

Owner Comment (Show)
thanks for the review we appreciate your comments let me reply to your concerns... we ask for id for 2 reasons. 1) your security this reduces the amount of people with bad intentions wanting to stay in the hostel. 2) You are staying in 1 of the most volcanic areas in NZ should we have an earthquake or eruption and need to evacuate the building we take your id's with us and then we know who is staying with us and who to look for if this is a major disaster... all of this is for your safety we are sorry you found it an inconvenience. you have the ability to turn the heating of in every room and open the windows it has generally been hot at nights if you found this to be a problem we also have fans at reception. hope all in all you had a good stay despite this little issues. have a great time on the rest of your tip.. safe travels

97%

I really enjoyed my stay at the crash palace! Great beds, facilities and staff. It was a nice change to have free rice, spices and pasta as well as coffee and tea. I also enjoyed the ESPN, got to watch Football for the first time in about a year! Cleanliness was also very good.

  • Novice Nomad
  • 06 Jan 2013
  • Anonymous
  • Canada
  • Male, 18-24
  • (3 reviews)

Owner Comment (Show)
wicked man so glad you got to watch the game !! thanks for taking the time to review us we appreciate it!! have a great 2013 !!

100%

The best hostel we ve ever stayed at; so clean; so lovely; we had a great time!

  • Novice Nomad
  • 04 Jan 2013
  • Anonymous
  • Germany
  • Female, 18-24
  • (4 reviews)

Owner Comment (Show)
thank you so much we appreciate your review and glad you enjoyed our hostel !! Safe travels

93%

The hostel has 2 different kitchen and a BBQ. You can get a free BBQ some days per week. Even if you need wash your clothes, they can do for you and fold them in a cheap way


100%

Wasnt impressed you had to buy their beer at $6.50 a bottle and couldnt bring ur own beer in for the bbq!

  • Novice Nomad
  • 02 Jan 2013
  • Anonymous
  • England
  • Female, 31-40
  • (1 review)

Owner Comment (Show)
Thanks for the review of 100% we have to have a liquor licence due to our councils bylaws this is to reduce the amount of people drinking their own alcohol in the CBD. and it also stops people getting to drunk and disturbing other guests in the hostel. Hope you enjoyed the FREE bbq had a safe trip back to Auckland look forward to seeing you again when you return to rotorua.

90%

We had a great stay - bit of a quiet hostel but great facilities and the staff were awesome


80%

The staff were very friendly and helped you with everything. My only real complaint about it was the volume of the music being played, it made it hard to talk to people and make friends when there's loud music being played, especially when you are half deaf, it's not just me though, those I spoke to who were hearing thought the music was too loud.

Owner Comment (Show)
thanks for taking the time to review our hostel sorry you found the music to loud there mate i was not aware you had a hearing issue. at anytime you could have told us and we would have dropped the sound for you. In saying this it was the festive season during your stay and we do party a little bit during this time i hope you have a great trip through NZ and wish you all the best for 2013.

97%

Superb! Staff is awesome, great atmosphere and facilities are more than excellent. I couldn't imagine before staying here that hostels like this really exist.

  • Novice Nomad
  • 23 Dec 2012
  • Anonymous
  • Finland
  • Female, 18-24
  • (3 reviews)

Owner Comment (Show)
It was great to have you stay with us over xmas hope you had a great new year thank you so much for your kind words we appreciate the time you took to leave a review. safe travels

87%

The location is great and the staff really nice


100%

Brilliant Hostel, with fantastic staff, very much enjoyed my stay. Will recommend to anyone.

  • Novice Nomad
  • 20 Dec 2012
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Cheers brother so glad you enjoy our little space in Rotorua look forward to your return in feb. have a blast in Bangkok !!

93%

The hostel has been renovating the place for past 5 mths to keep the place more modern, greatly appreciated. Does laundry for guests, has many paintings on wall - unique and artistic. Kitchen is well equipped & clean, even Provide cooking oil, pasta and rice - good gesture. Friendly staff - Max. Strict hostel as a guest had been sternly warned. Large living room, rooms and bathroom clean and comfortable. Even have bathtubs in female shower rooms. PaknSave supermarket round the corner,

  • Novice Nomad
  • 19 Dec 2012
  • Anonymous
  • Singapore
  • Female, 31-40
  • (3 reviews)

Owner Comment (Show)
Thank you so much for your review we have worked very hard to renovate our hostel with just my wife and myself and we do appreciate when people notice the effort we have put in. hope you had a great xmas and new year wish you all the best for 2013 :) safe travels

97%

The best hostel my friends and I ever been to! The owner Chris and the staff, especially Max do an incredible job and create a lovely atmosphere where everyone feels welcome! The house and all the facilities are in very good conditions and the have activities offered every day. Further they help you out with any problem and give you plenty of ideas to explore Rotorua and surrounding without spending a lot of money. Highly recommend to stay here!


93%

A real home from home. My room was big and clean. The staff were very helpful and friendly. Free BBQ one evening and a big library of DVDs. We had a H Potter marathon!! Lots of chill out space both indoors and out.

  • Globetrotter
  • 06 Dec 2012
  • Anonymous
  • Wales
  • Female, 41+
  • (30 reviews)

Owner Comment (Show)
Thanks so much for taking the time to leave a review. we do invite you into our home we love the palace and it is nice to see others also love it glad you liked the room we have tried to allow everyone to have space and not cram the rooms with beds. hope you have a great holiday and a safe and happy xmas and new year :) safe travels chris

100%

Stayed for 2-nights, Chris at the desk was awesome. Very Helpful. Assisted with booking tours, offered opinions and gave a good insight to all things Rotorua/NZ.

  • Novice Nomad
  • 28 Nov 2012
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
Heya mate thank you for taking the time to leave a review we appreciate it hope you have a great time in NZ and a safe and happy xmas and new year :) all the best chris

100%

The best hostel ever! Staff were fabulous, friendly and helpful. The place was spotless and beautifull - colour, art, places to sit and chat, inside and outside, comfortable. Atmosphere was terrific.

  • Novice Nomad
  • 22 Nov 2012
  • Anonymous
  • Australia
  • Female, 41+
  • (1 review)

Owner Comment (Show)
Thanks to you as well !! please remember guys you also make this place a great place all you motivated driven people who have made it to our hostel from the other side of the world we thank you !!! and also congratulate you for making it here we know it takes a lot of saving and determination to set out on your travels and reach your goals.. We are truly blessed to meet you all everyday and live our dream..

(62 results)


View all Rotorua Hostels

Please give us your feedback