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Cristal Resort Reviews

Paje, PO BOX 3917, East Coast, Zanzibar, Tanzania

Reviews & Ratings Explained

77%

Rating
41 Total Reviews
  • 80%Value For Money
  • 60%Security
  • 100%Location
  • 60%Staff
  • 80%Atmosphere
  • 100%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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77%

The Cristal is in a remote part of the Island, which was perfect for what we needed. Everything is tastefully done and we had an excellent vacation!


The reviews below do not count toward the property's recent rating.
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69%

The food is very poor. The beach towels are ugly old bathroom towels with spots and holes. They are also too small. In stead of spending money on «night service», I would change the linens a little more often, I would buy som new beach towels, and I would go through the kitchen and the restaurant. You need a menu and an atmosphere that makes people choose your restaurant in stead of another.

Owner Comment (Hide)
Dear Mrs Udnes, We are very sorry to read that you did not enjoy your stay at Cristal Resort. We are taking good note of your positive and negative comments. Customers opinions are very important for us and they are helping us to improve the services provided to our guest. We still hope that you enjoyed your stay in Paje and in Zanzibar.

57%

The staff is horrible, rude and arrogant. When they sell you internet access they dont say that it is for 24h, just writes valid for 1 week, trying charge more money. When doing check out we felt like we are doing check in again, we discussed how much we paid how long we stayed how many people we are.... Beer is 3$ 4800 shiling, but they charge 5000 and they are lying and nevee gives back your chance. 200 shiling is nothing but the thing is not money people's personality!! The beach is ok

  • 24th Jun 2013
  • Novice Nomad
  • Anonymous
  • Turkey
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Mr Karaman, We are surprised that your are felling that way about the staff friendliness as Zanzibari people are well know to be very friendly and welcoming. Anyhow, we are very sorry to read that you did not enjoy your stay at Cristal Resort. We are taking good note of your positive and negative comments. Customers opinions are very important for us and they are helping us to improve the services provided to our guest. We still hope that you enjoyed your stay in Paje and in Zanzibar.

77%

Fix the bycicles (that are rented).

Owner Comment (Hide)
Dear Mr Korevaar, Thank you for your comments. We are glad to know that you had a good stay at Cristal Resort. We are taking good note of your comment on bicycle, it will help us to improve this particular service offer to our guest.

100%

Fantastic resort!! Beautiful resort with stunning views, right on the ocean. Staff were super helpful and food was awesome! Would recommend it again and again and again!!


83%

La pression d'eau n'était pas suffisante pour se doucher, pas d'eau chaude. La connexion internet n'était pas très bonne dans la chambre. Le personnel m'a rendu 60 dollars au lieu de 80 dollars je m'en suis rendu compte trop tard. Nous avons trouvé 2 cafards dans la salle de bains. L'ampoule de la salle de bains n'était pas correctement fixé. La restauration était excellente, la plage et la piscine géniale

  • 10th Dec 2012
  • Novice Nomad
  • Anonymous
  • France
  • Couple, 31-40
  • (1 review)


74%

It's not a budget hotel and I wouldn't recommend if you're looking for an hostel atmosfere, It's great for a couple or family with kids though. It's a very quiet place and perfect for relax. Atcivity are too expensive and if can arrange them with some locals for a cheaper price.


93%

we stayed 6 days at cristal resort and loved it. definitely one of the best places to stay in zanzibar (we stayed in different places). its situated in a small friendly village called paje right on the nice white beach. the wooden bungalows are really comfortable and the pool was great, too. besides all that we enjoyed the friendly staff.

  • 28th Mar 2011
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 25-30
  • (1 review)


100%

A wonderful place in Paradise. Excellent service,clean and excellent atmosphere. Very good place for kids as well.


73%

hotel overbooked and we had to stay one night in a room in the hotel next door (which belongs to cristal resort but has not the same standard). we heard that they like to do this quite often. happened to other travellers as well. except for our check-in lady, staff was friendly, helpful, and capable. we booked the spice tour incl. stone town. the stone town guide was not worth the money. food in the hotel restaurant is ok. overall it is a nice resort, beautifully located on the beach.


90%

Had a good week-lond stay here. Its about the same price as the other resorts in the area however the bungalows face onto the beach and it is a lot quieter. Depends if you want bars/backpacker vibe (stay at Paje by Night) or quieter nights in (stay here). The other resorts are about 4 mins walk anyway so you can easily stay here and have best of both worlds. Also is one of the only ones whose pool looks out onto the sea - awesome!


80%

This resort is in the most beautiful setting. If you are after a quiet, relaxing holiday beside a beautiful beach then this is the place. It is quite a way from anything else though, although they do arrange trips to the northern parts of the island if you want.


100%

Truely fantastic place!100% would recommend.it is excellent value for money beyond belief.The location couldnt possibly be more perfect!Ignore negative comments in reviews about the staff....the staff were fabulous-your on holidays-relax!The food was amazing!i really could go on!really hope to make it back here in the near future!


83%

Location was great! Bar staff, waiters & waitresses were lovely, friendly people, but Manager/Receptionist was very grumpy and only smiled at us once during the whole week we were there. Cleaning lady with tatoos also asked us for a private tip at the end of the week. Unusual because tips are usually shared amongst all the staff.


80%

Lovely place, with cute bungalows with beautiful water views. Great place except for the service - service is very, very slow 'island time' service - the bar is often empty or has few people, and yet it would usually take between 30-60 mins to have a drink brought to you; and so we went elsewhere for food and drinks. I recommend it for the waterviews and comfortable lodgings.


83%

Wonderful place right on the beach. Excellent for relax. Open wooden bungalows so insects and smaller animals (mice) can get in, but definitely recomendable.


87%

my partner and i had a lovely stay. Very nice and welcoming staff. The resort fully lived up to our expectations that we had from looking at their website. Only average thing was that the dinner wasn't that good.


100%

hotel was beyond our expectations. the hotel is located at a very nice white sanded beach. very beautiful little bungalows, very friendly and helpful staff, peaceful ambience and good beachparties nearby! also the security must be rated very high.


73%

Had a lovely break at Cristal, the resort is very nice, however I would like to see the resorts along the beach (mostly foreign owned as far as I can tell) look at funding a clean-up of the surrounding area, which suffers from large amounts of litter. If the resort can pay people to rake away the seaweed in the morning, they should look at doing a litter pick as well. I think this would be a positive step in giving something back to the local community.


100%

til now best bungalow, because absolutely silent and water of the sea and the pool were very very clean


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