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Downtown-Lodge Reviews

Dorfzentrum, 3818, Grindelwald, Switzerland

Reviews & Ratings Explained


329 Total Reviews
  • 68%Value For Money
  • 76%Security
  • 88%Location
  • 72%Staff
  • 68%Atmosphere
  • 82%Cleanliness
  • 66%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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The staff was very friendly and recommended places to eat out and was knowledgeable regarding the snow conditions on the day. What could be improved is the level of noise in the hostel during the night and early morning. In the night the noise came from other guests, however in the morning we heard noise from the service personnel.

  • 3rd Jan 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 31-40
  • (1 review)


The staff were only working here till about 6pm when I was staying here and didn't really seem bothered to help us that much. They left 5 of us with no entertainment for the evening (which in a place as small as Grinderwald) is important. There was also extra charges for rent out dvd's or ps2 games which weren't cheap (5 francs, which wasnt refunded). What they offered and what they provided were completely different. Kitchen was a decent size and the room were huge with decent sized lockers.


The shower room is a little bit inconvinient. Bad sound proof wall that there was a baby crying at midnight and we can all heard about it. Price is too expensive that don't worth the money. Not-so-good breakfast. In summary, NOT recommended to stay here, people deserves better places to stay.


The facility is well located, clean. The bed pillows are very small. The staff tries to be helpful but were quick to become hostile and disagreeable. The customer service needs to improve.


Nice big, clean rooms in a series of buildings, handily across the road from a supermarket. Lockers are ch2 coin operated (which you get back).The only shower in our building was ice-cold the only time I tried it, so I used another building's which were fine. Could really use more power points in the rooms - 2 working points between 9 people isn't very many!


I stayed in a double room. The staff is friendly and helpful. Room and surrounding is clean and quiet enough. Bathroom available only 1 in each lodge. Kitchen equipment enough but when the peak season, the kitchen became full of guests so we had to queue up for cooking. Big luggage store is available free of charge before or after departure.


Good points: central location, free breakfast. Bad points: reception closed during a big part of the afternoon so when I arrived I didn´t have a place to leave my backpack, then after snooping around I discovered they had some lockers but they were all occupied. also the shower in my lodge was terrible, the temperature of the water was constantly changing from cold to really hot...

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