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El Capitan Hotel Reviews

2361 Mission Street, San Francisco, USA

Reviews & Ratings Explained


296 Total Reviews
  • 40%Value For Money
  • 70%Security
  • 60%Location
  • 70%Staff
  • 40%Atmosphere
  • 40%Cleanliness
  • 40%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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First of all, there were no bed bugs. This was the only positive thing. But the place was crawling with cockroaches. The bathrooms looked like they had been last cleaned 10 years ago. The place is extremely noisy (someone always seems to watch TV at full volume, the doorbell can be heard throughout the hotel). I paid $60 per night, which I think is way too much for what you get. In the end, I got a 10% cockroach refund, but I consider this as still too expensive for such an unpleasant stay.

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