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El Genoves Hostal Reviews

Calle Cochera de Hobo 38-27, Cartagena, Colombia

Reviews & Ratings Explained

87%

Rating
216 Total Reviews
  • 84%Value For Money
  • 86%Security
  • 98%Location
  • 90%Staff
  • 86%Atmosphere
  • 82%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Lovely guesthouse/hostel off one of the main squares. Small pool in a courtyard, free breakfast and coffee, one of the cleanest places I saw in Colombia. Bathrooms were immaculate, although the drain was clogged in the women's private shower. Beware of sleeping near the windows - tours start early in the morning around 8 am and guides do not discriminate about making noise on side streets.


51%

Bed bugs. This place has long standing complaints at least from last october from patrons concerning bed bugs, in which the management refuses to adequately address. Despite ongoing complaints from current clients, they never adequately addressed the issue and instead would move patrons to other beds or rooms and put a new, unsuspecting person into the same bed without cleaning the bedding or applying adequate pest control. They fumigated the beds only for the insects to infest our luggage.

Owner Comment (Hide)
Dear traveller, we are sorry this happened to you. We take this issue very seriously and take several measures against this. Right now we closed the hostel for an entire week to attack this recent problem. Furthermore and I believe you may have seen that during your stay, we fumigate every day with vapor and other components every mattress inside the hostel and every mattress is protected by a special cover in order to protect it from an infestation. Additionally we close the hostel twice a year and we do a process called gasification in order to eradicate everything inside our building (this is what we are doing right now). Again, we are sorry this happened to you but we wanted you to know all that lies behind this and we are happy to tell that customer service is one of our priorities. All the best from Cartagena, Genoves Hostal Staff.

94%

Great location on a pretty street inside the old town. Small and cosy. Due to the fact its an old building there is a huge lack of plugs but you get over it! Wifi seemed ok but I had trouble connecting. Aircon at night time which was fine in the big dorm. Lockers available. Staff are all very nice, friendly and helpful, especially Andres! Plunge pool, nice simple breakfast and kitchen available to guests. Overall for me it was a great option for a couple of days in Cartagena.

Owner Comment (Hide)
Dear Guest: We are happy you enjoyed your stay with us at el Genoves hostel. We will take your advices in ording to improve our service! Thanks for the kind review and we wish you a great day! Genoves Hostal Staff

89%

We stayed in an en suite double room. The room was nice and clean, and the bed was excellent (super big and comfy). However, the shower in our room didn't really work and that's a problem if you're only staying for one night as we were. Breakfast was excellent (you get extra stuff if you're in a double room private), but the breakfast area is rather small. All in all, a good hostel though not a great experience.

Owner Comment (Hide)
Dear Guest: We are happy you enjoyed your stay with us at el Genoves hostel. Sorry for the inconvenient with the shower, It happened and we fixed the same day. thanks for the kind review and we wish you a great day! Genoves Hostal Staff

77%

We stayed 7 nights and found the staff to be polite and the amenities (little pool, rooftop area) to be good. We found the hostel to be relatively clean.

  • 8th Jan 2016
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 25-30

Owner Comment (Hide)
Dear Guest: We are happy you enjoyed your stay with us at el Genoves hostel. thanks for the kind review and we wish you a great day! Genoves Hostal Staff

77%

Overall a decent hostel in a great location. Hand soap in the bathroom would have been nice.

Owner Comment (Hide)
Dear Guest: We are happy you enjoyed your stay with us at el Genoves hostel. We already took your advice! thanks for the kind review and we wish you a great day! Genoves Hostal Staff

86%

A cozy place at a great location in Cartagena. We had a nice Christmas with the hostel's hosts and employees. Breakfast is a tasty coffee with toasts (butter & jam) and cereals. Perfect, in my opinion. Small pool, but is ok to cool down your feet after a day's walk. They should clean more the toilets and showers. A/C in the rooms was ok (really cold, had put on a sweater).

Owner Comment (Hide)
Dear Guest: We are happy you enjoyed your stay with us at el Genoves hostel. thanks for the kind review and we wish you a great day! Genoves Hostal Staff

100%

Staff was very friendly and helpful. They always smile and makemyou feel at home. Great hostel and in great location.

Owner Comment (Hide)
Dear Guest: We are happy you enjoyed your stay with us at el Genoves hostel. thanks for the kind review and we wish you a great day! Genoves Hostal Staff

100%

This is an incredible hostel. It has tons of old world charm, a great location, and very sweet front desk staff. It is a little more expensive than other options but deservedly so.

Owner Comment (Hide)
Dear Guest: We are happy you enjoyed your stay with us at el Genoves hostel. thanks for the kind review and we wish you a great day! Genoves Hostal Staff

71%

Beautiful hostel! Great location! The staff are nice but not always that helpful (language gap is partially to blame). A couple issues with cleanliness but the staff were very helpful to fix any problems right away. The pool is necessary in Cartagena! Great hostel to stay if you want to relax more than party.

Owner Comment (Hide)
Dear Guest: We are happy you enjoyed your stay with us at el Genoves hostel. We will work in your advices for the future! thanks for the kind review and we wish you a great day! Genoves Hostal Staff

83%

Really nice hostel in a nice location. There is a small pool, and a rooftop terrace which are bonuses. I stayed in a nice 4 bed dorm - which was small, but I guess you could call it cozy. Friendly helpful staff. Quite a small hostel but no trouble meeting people.


97%

Really nice, smallish hostel. Good atmosphere and met plenty of cool people there. I liked that the breakfast had really cold milk. Small things... The staff are really nice. People say that all the time. I think maybe this is the first hostel I've ever really felt it. Booked a couple of trips from reception which were good as well.


94%

Great location and great stuff - really helpful and make you feel home! Thanks Andres for the tausend recommendations you gave me!


89%

Staff was incredibly helpful and friendly. Although the breakfast wasn't excellent, the atmosphere and the people made up for it. Perhaps the bathroom trash cans need to be emptied more frequently.

  • 21st Nov 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


100%

Great place nice people and Andres was wonderful. Did miss a hammock somewhere !!!! Thank you

  • 13th Nov 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


89%

Beautiful hostel, and in a great location. The common areas did feel a bit tight, and the Internet was slow, but the beds and bathrooms were very clean, the staff was friendly and helpful, and the pool was a great bonus!


63%

The location was great,on walking distance to the main tourist locations. Staff is very friendly, but not very helpfull in the beginning, especially if you don`t speak good spanish. About the cleanliness: well, you better don't walk on your bare feet.One night someone didn't make it to the toilet and didn't bother to clean up the mess, the staff also didn't bother cleaning it up, they simply told me another bathroom ....


100%

Fantastic place to stay for the night! The A/C was much appreciated and the small pool was quite nice.

  • 20th Oct 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)


77%

The hostel is in a good location, however, the rooms aren't great, I stayed both in a 4 dorm and a 12 dorm, only because they mixed up the booking and so we got kicked out of the 4 dorm prematurely. You get free breakfast which is great and the plunge pool is refreshing after a day of exploring, however the roof terrace is dirty and not nice to sit at and there was no atmosphere, so not great for young travellers. Media Luna isn't in a great location in comparison but it's much funner!


66%

The staff is not very helpful. They do answer your questions and help you but they demonstrate not to be enjoying. Specially in the morning. The pool is small but it is nice to have a place to chill since Cartagena is very hot. Showers are cold but it seems to be normal in the Colombian Caribean. El Genoves has breakfast included and is not a party hostel. The atmosphere ia ok but not that easy to make friends. There is a completely forgotten and unexplored rooftop!


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