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El Manzano Reviews

Av. El Puerto 449, Puno, Peru

Reviews & Ratings Explained


157 Total Reviews
  • 71%Value For Money
  • 80%Security
  • 81%Location
  • 70%Staff
  • 60%Atmosphere
  • 75%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The hostel was very nice, the room had good light and was more than enough for what we were looking for. We just had a terrible time regarding the mattress of our bed... it seemed to have a hole or a depression in the middle, that made me and my wife always in the middle of the bed... Despite this, the hostel is well located and the services we needed were in hand!


Staff very friendly and helpful. It was no problem to arrange a trip on Lake Titikaka and also the bus for the next leg of our journey which was much appreciated. During our two day trip to Lake Titikaka they were able to store our luggage in secure room which was also appreciated.

  • 15th Sep 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 41+
  • (1 review)


Puno looks like a very poor city and so does the hostel. There's no friendly environment, you don't even feel like a hostel. The only nice person over there is the lady who serve the breakfast.


The bed was very hard to sleep on. The staff was not necessarily rude but they're not friendly at all. The heat doesn't come with the room so you have to rent them separately and they only allow you to have it on till 10pm.


location is very good ...in the middle of main plaza and haebour o lake Titicaca:)


We stayed here just for one night as a transition. There is no heat in the hostel and it's very cold in Puno! You can pay 10 soles to rent a heater, which we had to do. The rooms are very basic with hard beds. I couldn't get the hot water to work, so I was unable to shower. One toilet broke while we were there. (We were supposed to have a private bathroom which we had booked weeks before, but they somehow lost our reservation.) The hostel is fine, but I wouldn't recommend it either.


Fine hostel for a night. Warm shower and decent breakfast but nothing special.

Owner Comment (Hide)
Thank you for your candid comments Your review will make a positive impact recognizing the efforts of all our staff and the family. Perhaps some of his recommendations we could make our house special, we are always taking the best comments to put into practice, but without excess or bad practices. Thanks for your visit. Peace and good vibes


Our stay was truly nice except for the hunter. Puno was really cold and hunters are not provided at the hostel and if no one ask about it, will never know that they have some to rent.

  • 22nd Jun 2015
  • Novice Nomad
  • Anonymous
  • Brazil
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your candid comments Your review will make a positive impact recognizing the efforts of all our staff and the family. We will consider the recommendation since now we will ask to all our guests, whether they want the heating service, it seems that the poster announcing the service is not very good note. Thanks for your visit. Peace and good vibes


The stay was perfect. The location of the place is only a few minutes from the center by walking, that makes the place calm at night. Rooms are freshly clean right after guest departures, clean bathroom and hot water (not 24 hours). The only down side I've seen is the atmosphere. The common room is not that accessible so people don't really use it and prefer staying in their room. For those looking for a calm atmosphere, you will have it but don't be looking forward to meet new people.

Owner Comment (Hide)
Thank you for your candid comments. Your review will make a positive impact recognizing the efforts of all our staff and the family. In the months of June, July and part of August, temperatures often drop to 6 degrees below zero and for that reason it is difficult to maintain the temperature of hot water 24 hours provided for the hours of the night between 11pm at 5 am the water will be less hot that day. The best place to meet people are in our daily activities as Trips to Titikaka Lake

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