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Emerald Palace Reviews

Via del Ariento 2, Florence, Italy

Reviews & Ratings Explained


1205 Total Reviews
  • 86%Value For Money
  • 86%Security
  • 98%Location
  • 89%Staff
  • 79%Atmosphere
  • 92%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Not a social place, impossible to meet people


Great facilities, and air conditioned. However felt like the atmosphere was a bit lacking. Would return.

  • 23rd Jul 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)


Amazing location and the staff was friendly enough. You have to leave the hostel between 11 and 2 for cleaning which means it's very clean but a little annoying.


Such a cute little place. It's a nice place to stay if you've been traveling and want to relax.


Only 10 min walk from the main station (Santa Maria Novella), this hostel is very well located. There's a fantastic market close by and lots of street vendors too. There is also a cheep-n-cheery pasta place 3 doors down to the left - great for a quick meal at low prices. Staff were helpful and dining room/kitchen facilities were excellent. Air con didn't go on till 6pm but was adequate. Very clean. Breakfast was simple but adequate. Good coffee! Remember the cost DOES NOT include city tax.


prime real estate. 10 minutes from the train station and close to all the attractions. great 4 person dorm. no lockers tho.


Would be better if the dorms had lockers.


a toilet roll holder and a mat for when you get out of the shower wouldn't go astray. Also being able to access the kitchen for something other than toast would be nice too


This hostel has the greatest location in Florence, it is super close to the train station and sights making it very easy for you to get around comfortably. Everything you need is within walking distance! The rooms are beautiful, beds and pillows SUPER comfortable and it even had the air conditioner running overnight at a comfortable temperature, nothing that would freeze you like some places! The staff member who checked me in felt a little unapproachable and unhelpful. I would stay here again!


Is ok the wifi is great


Great location, very clean room and got upgraded to a private room, pretty quiet atmosphere within the hostel, the breakfast was everything you needed.


The Emerald Palace Hostel was always clean, provided a yummy breakfast of toast, coffee, and cookies, and had the sweetest staff. I would definitely stay here again!

  • 9th Jul 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


Amazing place!! It was so cute! The only thing that I have to complain about is the amount of stairs that I had to climb with all my luggage but other than that this is probably the best hostel in Florence!


perfect location! the staff were incredibly friendly and helpful. the wifi worked in the rooms and the rooms and bathrooms were immacuLtely clean - would definitely recommend!


Met some awesome people here and enjoyed my stay. Room was spacious, clean, good but pretty hot. Air con only worked sometimes. Staff were nice. Rooms felt secure but didn't like that the door was left wide open for anyone to enter into the staircase and hallways throughout the day. Awesome location though! Could walk anywhere easily!


I enjoyed my stay, especially because of the great location and the air conditioning. The level of cleanliness was also very good. What I would improve though is the breakfast time, as 8:00 is a little late when you want to go to museums etc as early as possible.


This hostel is right in the heart of Florence. The staff there is wonderful, and the breakfast was good and AC was wonderful at night I would stay there again.


It was a great hostel, I loved it I staid two extra nights there, only down side no elevator if you have heavy bag, but other then that I recommend it to everyone.


Very friendly staff, nice rooms, great location, really loved this hostel


Absolutely amazing location. Very clean rooms. My only real complaint is that the AC is turned off between 8am and 6pm. Also, the WiFi cuts out occasionally, but it's not terrible. Works fine for the most part. If I were to hostel again in Florence, I'd likely go back. All the big sites are easily within walking distance.

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