Emeralds Place Reviews
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My stay at Emerald's Palace overall was a positive experence. It is in a good location, easy to find (once you've found it once, like everything in Venice), and a great price, especially for such an expensive city. However I did find the staff not the most friendly, they weren't mean or rude, just not welcoming, like it was a bother to check you in. The rooms were very clean, as well as the bathrooms, but there are no hand towels or paper towels in the bathrooms, which I find rather annoying.
- Novice Nomad
- Male, 25-30
- (1 review)
Bit of a scam hostel. I booked a room with 4 people - there were 5. Which wouldnt be a problem, but they charge for every little thing. 5euros to store your stuff there, 5 euro charge for sheets (with nothing said in case you brought your own), etc. etc. No cooking allowed. Which wasn't a problem, but that is a reason many people stay in hostels is to save money on food. Overall, this hostel left a bad taste in my mouth and confirmed some stereotypes about customer service in Italy.
- Novice Nomad
- Female, 18-24
- (1 review)
Served its purpose I guess. No signs to let you know you've arrived, when I did arrive within the check in window I was met with a sign telling me to call them. As a traveller without a travel cell plan, I was frustrated. Finally came to get me, was lead through what looked liked an abandoned building. Everything was clean but had to share two bathrooms with 13 other people (I was the 14th). A roommate was thrown in with us and didn't receive a locker as there are only 10 available. Go elsewhere
I wouldn't recommend. The checkin was schedule for 10 am but the staff came only at 10:30 am so we had to wait outside the place because the staffs don't stay in the hostel. The toilet paper had finished and there was no one to replace it. The hostel conditions in the internet showed the payment could be made by credit card but in the moment of payment the payment had to be done in cash. The lights during the night are always turned off, which makes the old building look creepy in its inside.
Very clean and new looking. Friendliest staff I have encountered so far, good wifi, great location, and nice kitchen. Only downside is that there is no stove or oven for cooking. But there is a microwave and a fridge/freezer.