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Emeralds Place Reviews

Cannaregio 5590/A, Venice, Italy

Reviews & Ratings Explained


166 Total Reviews
  • 58%Value For Money
  • 66%Security
  • 77%Location
  • 65%Staff
  • 58%Atmosphere
  • 78%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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BE CAREFUL !!! +5 euros for sheets +2.50 euros for city tax Very old building The rooms need a heavy refreshment at least if not renovation. during the night, there rats at the bottom of the building. hair in the bathrooms the walls & doors are dirty and lack of fresh paint no night life after midnight in the area VERY VERY bad value for money. The owner is a nice person, that is the only positif point.

  • 11th Sep 2015
  • Novice Nomad
  • Anonymous
  • France
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
dear guest, thank you for your review at the time of booking there are written all the extras and tourist tax in Venice , our facility is very clean is cleaned every day with attention , but the bathrooms are shared so other guests should leave it clean as found in respect of other guests ,


PERFECT FOR A 2-4 NIGHT'S STAY: If I didn't have the help of my data to use Google Maps' Location Service, it would have taken me three times as long to find this hostel. It doesn't follow regular regular pattern of street numbers! Nevertheless, once you find it you won't forget where it is. It's in a great location-- minutes walk away from excellent Italian restaurants as well as the Rialto Bridge. Emilio (the host) was very friendly and helpful when it came to any questions I had about Venice.


Is very dark the way to arrive. Doesnt have staff in the place, just one female when check in, after that is alone. The place looks and sounds creepy. Its very expensive and doesnt value it! I was the only guest there when i did check in, no I now why! Horrible place I paid for 2 nights and just stay one. Belive me, really creepy.....

  • 24th Aug 2015
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 25-30
  • (1 review)


It's not a hostel, some bloke has just put a desk in the front room and bought a couple of beds.

Owner Comment (Hide)
dear guest , in our structure and in our rooms there are single beds and private lockers for each guest , do not understand what you mean more . Greetings


Nice place to stay


Great place for sleeping, but not much else. The manager was super friendly and helpful, but was not always there during the hours he claimed it was open because he managed another hostel at the same time. That being said, he was always accessible by email. As someone traveling alone, I would have really liked a better atmosphere where I could have more easily meet people to hang out with, people mostly did there own thing since there wasn't a breakfast, bar, etc to bring people together.


Spacious clean room, good location. My bad I didn't read the fine print saying city tax is not included. MAKE SURE you let them know your arrival time in advance. Otherwise you will have to call or email the staff to check-In and wait 20-30 mins. I hope you bring a good map of Venice. Hostel was hard to find at first. I couldn't find Emeralds place on my iPhone map. You will be able to find "Palazzo Rosa". It's in same building. Cooking is not allowed so kitchen was clean. I'll stay there again.


My stay at Emerald's Palace overall was a positive experence. It is in a good location, easy to find (once you've found it once, like everything in Venice), and a great price, especially for such an expensive city. However I did find the staff not the most friendly, they weren't mean or rude, just not welcoming, like it was a bother to check you in. The rooms were very clean, as well as the bathrooms, but there are no hand towels or paper towels in the bathrooms, which I find rather annoying.

  • 24th Apr 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


Bit of a scam hostel. I booked a room with 4 people - there were 5. Which wouldnt be a problem, but they charge for every little thing. 5euros to store your stuff there, 5 euro charge for sheets (with nothing said in case you brought your own), etc. etc. No cooking allowed. Which wasn't a problem, but that is a reason many people stay in hostels is to save money on food. Overall, this hostel left a bad taste in my mouth and confirmed some stereotypes about customer service in Italy.

Owner Comment (Hide)
dear guest all extra costs are written in the important information on our web page, it is not written anywhere on the internet that you can cook this is not a restaurant, there is a kitchen with a microwave to heat food, a hot water kettle and a refrigerator, forks, plates and glasses.

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