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Encore Express Hotel/Hostel Reviews

1353 Bush Street, San Francisco CA, San Francisco, USA

Reviews & Ratings Explained

75%

Rating
638 Total Reviews
  • 76%Value For Money
  • 79%Security
  • 76%Location
  • 76%Staff
  • 66%Atmosphere
  • 81%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

Clean place needs more hostel space (co-ed) be very helpfully Gral areas do not exist but looks like they are working on these.......


51%

They lost my bag with my ipad in the luggage storage. At the end they give me money, but not enough to buy my ipad. They have not kitchen. The room are ok, but my experience had been bad.


49%

My Samsung tablet was taken from the room along with a few of my other possessions, all of which I found in the outside garbage bins -except my tablet. I approached the manager who was reluctant to help and after avoiding my request to see the surveillance footage she confessed she didn't know how to replay it. She has not replied to any of my email queries since leaving the hostel. I would have liked to have given better feedback but under the circumstances I cannot recommend anyone stay here


74%

There is a music studio in the Hostel basement and they play very loud music until 11 pm. Otherwise a OK hostel.


40%

I usually don't write reviews but I'm doing so to help prevent the experience I had with this hostel. I booked my first night in San Francisco here because other hostels in better location were all rented out. DO NOT PARK ON THE STREET, and if so DO NOT leave anything visible in your car. It was impossible for me with an SUV with many belongings taken on a roadtrip. I only learned later how bad this location is with homeless everywhere. And the stairway in the hostel smelled like urine...


71%

Nice spot in a fairly safe neighbourhood. Nice bathrooms & handy cheap laundry ($2 per wash or dry). Plenty of good pubs restaurants around. 1 guy at the desk really needs to work on his customer service skills however.. Not that he was rude, he just needs to be aware that it is him leading the check in/out process not us lol.. and speak up ffs!


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