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Excel Sense Reviews

Paseo Xaman HA mza 16 Lt 16 PlayacarFase, Playa del Carmen, Mexico

Reviews & Ratings Explained


47 Total Reviews
  • 95%Value For Money
  • 96%Security
  • 82%Location
  • 100%Staff
  • 86%Atmosphere
  • 94%Cleanliness
  • 94%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Great staff and very clean! East Asian decor is also a nice touch. If you're looking for a party hostel however, this isn't it. The location is a bit of a walk or cab ride from downtown Playa and the beach. Playacar is more of a vacation residential place and is off from the Playa madness -- which is not a terrible thing, but if you're hoping to be in the mix of everything, this location is probably not for you. Otherwise, it's a great chill place!


A brilliant hostel but a little more pricey than most. Great that you have use of nearby resort for pool and beach. Staff were superb and really helpful. Had a brilliant stay and extended by two days because of it. Delicious mexican food next door!


Amazing hostel!! Very nice staff!! I really enjoyed the stay there! Nice pool as well ans probably on of the nicest hostel I have been to!


I really can't recommend this hostel enough. Veronica and Michele were amazingly helpful, the room I stayed in was lovely (air conditioned, fridge and drinking water) and the roof garden is beautiful - a fantastic chill out zone at the end of a hot day. It's a bit of a walk from town but easily done in around 10 mins and use of the Reef Resort was a great bonus! Thank you so much for everything!!

  • 21st Jul 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Female, 25-30
  • (1 review)


very comfortable, hotel type cleanness! a little far from the village, about 15 minutes but is worth the walk. access to a resort. very nice outdoor living area. nothing bad to say about it. it's impeccable.


this was place was wonderful. Location not ideal... but I think it is worth it and would stay again. The rooms are all names after astrological signs. Each bed in the 6 bed room I stayed in which was really just a hotel room with bunks had it's own light and a plug in. Wifi worked well. Bathroom in the room and lockers. no bugs.. and nice and cool!! The breakfast was great and FREE TOWELS!!!!! The staff was absolutely amazing.


So nice hostel/hotel in beautiful surroundings. Fantastic staff, great rooftop, nice restaurant and really good wifi in the rooms!!!


I was very impressed by this hostel. It's BEAUTIFUL and I felt more like I was staying in a hotel. It's not the place to be if you want to party because it is a little way (15 minute walk, 5 minute taxi) from the area with all the bars and clubs but if you are looking for a more peaceful place to stay this is perfect. The staff were very helpful and I felt extremely safe there. The rooftop space is gorgeous. I thought this hostel was excellent value for money!

  • 15th May 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)


Staff has been very friendly and helpful from the beginning. The building is decorated in spa-style with a nice terrace with a pool. The place itself is very safe due to its location in a protected area. Since there are no party places around it's pretty quiet, too. Beach and city center are more 15 than 10 minutes away if you walk. Since the building's original purpose was hotel, common places are not in its center and gathering of people happens less.


The hostel is a state of art. It looks more like a hotel as you can see on the pictures. It is very quiet if you preffer agood night sleep. Even though everything is pretty new and fancy the rooms are pretty small and 6 beds per room is a little bit too much. The staff is amazing- very friendly, helpfull and just make your stay here even more enjoyable and all of them speak english verry good. I would come back for sure.


What a delightful boutique hostel! The only reason to not stay here is if you want to fall from the beach or a bar directly into your hostel. If you can handle a short walk to/from Excel Sense then you'll love this place! Access to the Reef resort beach was awesome. The staff at Excel Sense (namely Michelle and Veronica) were wonderful, enthusiastic, friendly, helpful, good banter etc etc. Bring your own lock for their lockers if you need one.

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