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Excel Sense Reviews

Paseo Xaman HA mza 16 Lt 16 PlayacarFase, Playa del Carmen, Mexico

Reviews & Ratings Explained


39 Total Reviews
  • 95%Value For Money
  • 97%Security
  • 89%Location
  • 100%Staff
  • 86%Atmosphere
  • 94%Cleanliness
  • 94%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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I really can't recommend this hostel enough. Veronica and Michele were amazingly helpful, the room I stayed in was lovely (air conditioned, fridge and drinking water) and the roof garden is beautiful - a fantastic chill out zone at the end of a hot day. It's a bit of a walk from town but easily done in around 10 mins and use of the Reef Resort was a great bonus! Thank you so much for everything!!

  • 21st Jul 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Female, 25-30
  • (1 review)


very comfortable, hotel type cleanness! a little far from the village, about 15 minutes but is worth the walk. access to a resort. very nice outdoor living area. nothing bad to say about it. it's impeccable.


So nice hostel/hotel in beautiful surroundings. Fantastic staff, great rooftop, nice restaurant and really good wifi in the rooms!!!


I was very impressed by this hostel. It's BEAUTIFUL and I felt more like I was staying in a hotel. It's not the place to be if you want to party because it is a little way (15 minute walk, 5 minute taxi) from the area with all the bars and clubs but if you are looking for a more peaceful place to stay this is perfect. The staff were very helpful and I felt extremely safe there. The rooftop space is gorgeous. I thought this hostel was excellent value for money!

  • 15th May 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)


Staff has been very friendly and helpful from the beginning. The building is decorated in spa-style with a nice terrace with a pool. The place itself is very safe due to its location in a protected area. Since there are no party places around it's pretty quiet, too. Beach and city center are more 15 than 10 minutes away if you walk. Since the building's original purpose was hotel, common places are not in its center and gathering of people happens less.


The hostel is a state of art. It looks more like a hotel as you can see on the pictures. It is very quiet if you preffer agood night sleep. Even though everything is pretty new and fancy the rooms are pretty small and 6 beds per room is a little bit too much. The staff is amazing- very friendly, helpfull and just make your stay here even more enjoyable and all of them speak english verry good. I would come back for sure.


What a delightful boutique hostel! The only reason to not stay here is if you want to fall from the beach or a bar directly into your hostel. If you can handle a short walk to/from Excel Sense then you'll love this place! Access to the Reef resort beach was awesome. The staff at Excel Sense (namely Michelle and Veronica) were wonderful, enthusiastic, friendly, helpful, good banter etc etc. Bring your own lock for their lockers if you need one.


Abi, Vero, Miguel, Rocio and el Señoraso were really friendly and made our stay an unforgettable one!


I LOVED this place! It seems rather to be a hotel than a hostel. All is super nice and clean and the the staff is very friendly and helpful. Towels are changed daily and your bed is done as well - amazing service which I did not expect. First I hesitated a bit booking this place though reviews very really good as some people remarked that it would be a bit far from the centre. Walking distance to the centre is only between 10-15min in a green area which is not bad at all.


We planned to stay 2 nights, we ended up staying 5. One of the best hostels I've been in. Premium , more like a hotel. Paz, the argentine receptionist, not only very helpful but very friendly. Although it isn't located right in town, it is a fair walking distance very worth considering the área. Best choice!

Owner Comment (Hide)
Hola !! Fue un placer haberlos recibido por 5 dias, y hoy llegan los chicos por 2 noches mas! Esperamos volver a verlos la proxima vez que visiten Playa del Carmen. Ojalá el regreso a Santiago no haya sido demasiado duro... Saludos y gracias por los comentarios!!

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