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Excel Sense

Group of 15 or more?

Contact our Group Travel team directly for a tailor made solution for your group

Prices
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reviews
6.5
Good 101 Total Reviews
  • Value For Money 7.0
  • Security 7.0
  • Location 7.0
  • Staff 6.5
  • Atmosphere 5.0
  • Cleanliness 7.5
  • Facilities 5.5
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6.5
Good 101 Total Reviews
  • Value For Money 7.0
  • Security 7.0
  • Location 7.0
  • Staff 6.5
  • Atmosphere 5.0
  • Cleanliness 7.5
  • Facilities 5.5

The rating percentage is calculated from customers who booked within the last 12 months. All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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  • tamarajane2758
  • England, Mixed Group, 25-30
  • Globetrotter
  • 50 reviews
25th Mar 2017
8.0

I stayed here 2 years ago, and just wanted a base to go scuba diving. Perfect if you don't want to be in the thick of it and have some peace to sleep. Staff have always been really friendly, rooms are basic but provide all you need (including hot water). Wifi works well in reception area but not too great in most of the rooms or the rooftop. Next door to laundry / restaurants / Oxxo shop and also has the option to use the sun loungers / pool at a nearby hotel :)

    • 10.0Value For Money
    • 8.0Security
    • 8.0Location
    • 6.0Facilities
    • 10.0Staff
    • 6.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • USA, Female, 25-30
  • Novice Nomad
  • 1 review
1st Dec 2016
4.0

Poor management and bad customer service. My booking for 6 nights was changed to 2 nights when I arrived. They informed me that they couldn't accommodate me for the rest of the nights. This left me with no accommodation on extremely short notice for the rest of my time in Playa del Carmen, during one of the busiest times of the year in town. Also, my deposit was never honored and I was made to pay the full price. Save yourself the fiasco I experienced and don't stay here.

    • 4.0Value For Money
    • 6.0Security
    • 4.0Location
    • 4.0Facilities
    • 2.0Staff
    • 2.0Atmosphere
    • 6.0Cleanliness

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