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Explora Hostels Reviews

Calle 12c # 3 -19, Bogota, Colombia

Reviews & Ratings Explained

82%

Rating
69 Total Reviews
  • 78%Value For Money
  • 80%Security
  • 88%Location
  • 85%Staff
  • 80%Atmosphere
  • 83%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

The staff is great and have been a great help.

  • 29 May 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


74%

The facilities were great, the place was clean all the time, bathrooms were also clean. Nice breakfast. The location wasn't great, it's close to restaurants and bars, however the area didn't look safe. Inside the hostel everything was perfect.


57%

Don’t make your reservation for this hostel, they don’t recognize HostelWorld! We took like two hours to explain them that we yet paid the 10% deposit, i showed the confirmation of mi reservation but they didn't agree. The owner Laura Aponte we had on the phone and who insulted us answered we had the option or to leave the hostel (a sunday at 10 PM), or if not she will take the 10% of deposit on the receptionist's salary. I travel since two years and that's the first i see that. It's a shame!


86%

This hostel was very clean and the rooms were very nice; great value. I would mention that it was somewhat quiet. They did help us arrange a tour to Andres Carne de Res which was awesome. I would stay again because of the good facilities, but would hope they improve the "hostel vibe". Hostels are made to be social melting pots. I did feel this hostel has some work to do there.


89%

Ryan (the barkeeper) is the best person on earth!

  • 04 Mar 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


86%

Great staff. Especially Luisa at the front desk!


86%

Very good value for money. The only minus is the noise from the common area.


71%

They wanted to charge me the 10 % I had already paid to Hostelworld. I had to argue with the manager over the phone for about 15min. telling her that she is at fault charging us the whole amount. Additionally, we had booked a twin room (shared bathroom) for 55'000 Pesos, but they didn't have this room, so she wanted to give us a room for 60'000 with private bathroom and charge us the whole 60'000 Pesos. For me this incident that was very unpleasant and unnecessary!

Owner Comment (Hide)
Hi!!! Thank you for your comments! We have followed up on your comments; we apologies for the inconveniences that you had. Sometimes this happens when the hostel is overbooked and we try to solve these problems in the best way possible; although in this case it seems it wasn't possible. In regards with the 10% we are looking into this matter to see what happened. Our policy is to charge as booked, which is corroborated with the email that was sent by the booking engine to out guests. We will look into this and take any action necessary! Happy Travels!

94%

Great hostel if you don't mind being kept up a little at night by the noise of everyone having a great time. Lack of soundproofing was my only complaint.

Owner Comment (Hide)
Thank you for your comments! We are looking into this matter and trying to fix this problem! We hope that you enjoyed your stay with us! Happy travels!



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