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FRESH @ The White Ferry, Victoria Reviews

1a Sutherland Street, Victoria, London, England

Reviews & Ratings Explained

75%

Rating
2470 Total Reviews
  • 75%Value For Money
  • 78%Security
  • 86%Location
  • 78%Staff
  • 74%Atmosphere
  • 66%Cleanliness
  • 64%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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63%

There's no working light in the bathroom and the bar below it can be loud. Some staff members were very helpful but others not at all,


54%

This place stinks pigeons! The toilet was bad! However, it was nice having a bar to meet some people. The Portuguese girl who works in the reception was really nice.


54%

Bed Bug Heaven , Fresh Bedbugs to ea\t you alive . 28 Bites in one night itching and scabs for over a week now . What can i say come stay,at your peril


91%

Lockers are too small, in the hall there is a lack of sockets, besides that it's a great place where to stay


91%

Staff were really helpfull.


86%

Location is excellent and staff is very good, i could enjoy my staying

  • 28th Aug 2014
  • Novice Nomad
  • Anonymous
  • Uruguay
  • Male, 31-40
  • (1 review)


34%

Is a quite far from the station The reception is the same bar attendents, and if they are busy with their clients you just have to wait. The hostel looks dirty principally the bathrooms was like iif they dont cleaning up dail. The access door for the room was broken (the access code was not necessary) so everybody can get into, and was a room of 15 people was not enough plugger stations Dont have storebaggage it was a cellar where any could enter and take any suitcase Can not make reservatio


60%

12 bed dorm, fully occupied: There are no storage facilities for Backpacks etc. and it was a MESS! There were belongings EVERYWHERE. I had to shove things out of the way. There are 3 tier bunk beds and no room to store luggage under beds. They try and put too many people into a room. There is a little locker for small bags and valuable items though. Very POOR bathing facilities. Only one shower incl.toilet for whole floor. Had to go to another floor to shower/toilet. Great location for 1night.

  • 12th Aug 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 41+
  • (1 review)


63%

There were only two of three working showers for four bedrooms (one of them with 24 persons). The staff members were a little rude, except for one (blond and tall guy) he was so kind.


77%

Clean and tidy place, and always full of occupants as this is one of the famous hostels in London Some of the staff were friendly. The staff works by rules and they are so strict with it. Lack of power sockets in rooms is a major issue, where there was only 4 working sockets for 15 bed room

  • 10th Aug 2014
  • Novice Nomad
  • Anonymous
  • Sri Lanka
  • All Male Group, 25-30
  • (1 review)


94%

Very nice location next to Victoria Coach Station and to Buckingham Palace. It was why I chose it and it didn't disappoint.


94%

This place was a really cool hostel, very close to Victoria Coach Station, really nice staff. The bar downstairs has a good atmosphere. Only suggestion is to maybe add some vegetarian options to the bar menu and reading lights in the beds. I would definitely recommend this hostel, especially if you need to catch a coach early in the morning.


89%

As ever, *the team* now managed by TED was excellent, the young mainly spanish staff were again friendly and helpful--yes antonia, juanita et all have moved on but thier replacements are just as good--I am 66 and on a budget so i find the prices are excellent value for money--*the inferno* pizza is great and the beer competitively riced at £3.15 a few hundred yards away its£4.60 a pint--money talks!! its also clean and comfortable and by and large the young kids in the ferry are considerate

  • 28th Jul 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


66%

Location is good. As for me, I didn't need any traffic to go center of city only excepting city bike and even quite close to victoria station. Breakfast was just basic. Cereal, toast, milk, tea, coffee. But i think there were bed bugs in bed. I don't know why it was, as far as I remembered, even though covers were replaced every day.


69%

Biggest issue was probably the staff. Some where nice but others were unfriendly. One guy complained about his job the whole time and was defensive/rude to customers. He should probably not work in hospitality field. Also cleared breakfast before it was over. Place was pretty dirty. The cleaner was too focused to find a good song on his iPod than his cleaning. Bar but no kitchen or lounge area. Triple bed is a bad idea. Good if you just need a place to sleep. Located close to tube.


57%

No A/C and the windows don't open more than 6 inches. Don't go here during Summer.

  • 15th Jul 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


51%

There was POOP in the shower. Some toilets did not flush, the other showers were also very dirty. Most of the staff is very friendly but the manager is very rude and arrogant. Not a very convenient location and not much to do in the area as far as night-life or much of anything. This hostel made me want to never stay in a hostel again.


71%

I am still not sure whether I was conned or not. As I was paying for my pint of Guinness, I didn't have cash, only debit card. The waiter said my bill was not big enough to pay with debit card as they have a 5 pounds minimum and the pint was less than that. So, I opened a tab...after another pint, I went to pay, but the minimum was now 10 pounds. I was baffled. He kept persuading me it was 10 pounds all along...

  • 9th Jul 2014
  • Novice Nomad
  • Anonymous
  • Croatia
  • Female, 31-40
  • (1 review)


40%

Worst hostel ever! They threw away our food (which was in bags), since there is no eating allowed in the rooms. We didn't eat it though, just stored it there since the hostel hasn't a kitchen or anything you could use for storage. The staff isn't friendly at all and complains about the way you dress.

  • 8th Jul 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


89%

Bit expensive, but not for London. Great staff. Only downside is no kitchen.


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