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Feel At Home Reviews

7A, Jalan Pinang, Singapore, Singapore

Reviews & Ratings Explained

78%Overall Rating

From 40 ratings
  • 71%Character
  • 79%Security
  • 90%Location
  • 86%Staff
  • 71%Atmosphere
  • 72%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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80%

The airconditioner did not cool the air in the room enough so it was too hot to sleep. Room was really small but worth the money paid for it though. Staff was excellent and their helpfull attitude made this place a lot better. Location is good. I recommend this place for those who are able to sleep in hot, moist air.

  • Novice Nomad
  • 30 Apr 2013
  • Anonymous
  • Finland
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Sir thanks for your stay. Due to mechanical fault sorry that one day you have to stay with fan rather of aircon. But we have given you next day free stay & the technician also fixed that problem. The drinks too were supplied to you free. Hope you already appreciate the same. We are grateful that you have good understanding and you was very cooperative. Next visit you will get 20% discount too as I already promise you. Once again thanks for your visit and stay with us. Regards!

90%

I stayed there with my family of 5, including 2 kids, this is a family friendly hostel. love the staff response to any request that we have. i got a room with a window and close to the balcony.

  • Novice Nomad
  • 25 Apr 2013
  • Anonymous
  • Indonesia
  • Male, 31-40
  • (1 review)


53%

Truly mixed stay. When we arrived, we were given a room which was different to the one booked (we booked twin, got double). Not a problem for us, but would be horribly awkward for friends, siblings etc. The room smelled terrible, and that night we found out why; the aircon dripped badly onto our heads (a large drop every few seconds). The bed was soaked through quickly so would be mouldy constantly. Turning off A/C wasn't an option as there is no window. Breakfast and location are good.

Owner Comment (Show)
Dear Guest, it is not actually our fault at all, that you booked twin room and you got double. Reason Hostelworld themselves renamed the whole 5 rooms into Twin room and we already wrote them about it. Unfortunately we were full that time and we have no option to give you the room which was actually to renovate the next day via the team of Air-Con. The room is not smelly, just last day the pesticides company came and finish their work. We apologies for the same. In return I promise if you will come next time, we will make free 1 night stay in the private room for you. Regards!

73%

-Earlier breakfast time will be fine as guest wanna explore the city as much as possible -Room fragrant. Is necessary provided

  • Novice Nomad
  • 18 Apr 2013
  • Anonymous
  • Indonesia
  • Male, 41+
  • (1 review)

Owner Comment (Show)
Thanks for your stay with us in 6 bed dorm. I hope all 5 of you were happy from our services given. After your suggestion given in the review, we really think for the same and now our new timings for the breakfast is 8 am to 10.30 am. (before it was 8.30 am to 11 am). Hope that your suggestion will work to get more good reviews. :) Regards!

90%

Rick and Neelu were so friendly and welcoming to us! We were happy to find a room with only 4 females total for such a good price- a lot of other hostels don't even offer rooms with less than 6 people minimum! Both Rick and Neelu knew so much about the area and were happy to answer the many questions we asked. We were so lucky to eat a delicious breakfast homemade by Neelu on our last day- thanks again it was very delicious! These are warm people who want you to have a good stay!

  • Novice Nomad
  • 01 Apr 2013
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Thanks a lot for your stay and for your wonderful review. We always try to make our guests comfortable and secure. We are working on few things; if applied then definitely it will be great for our guests. Regards!

93%

The staff were VERY helpful, helping us with our itinerary whilst we were in Singapore, and giving us extensive information about the city! Perfect location, great value for money.

  • Avid Traveller
  • 31 Mar 2013
  • Anonymous
  • England
  • Couple, 18-24
  • (17 reviews)


70%

suggest for power plug socket beside every beds. so we dont have to wait for our turn to use it..

  • Novice Nomad
  • 29 Mar 2013
  • Anonymous
  • Malaysia
  • Female, 18-24
  • (2 reviews)

Owner Comment (Show)
Your suggestion is noted with thanks. We already worked on this and this week this work will be finished. So proudly to say that next time once you will visit you can find it next to your bed only. In the mean time, we are thankful for your stay and for the suggestion. Regards!

73%

Nice and clean....


63%

Feel at home changed our privat room order to dormi without notification even no others guest in the dormi. No bulb/Light in bath room.

  • Novice Nomad
  • 24 Mar 2013
  • Anonymous
  • Indonesia
  • Female, 31-40
  • (1 review)

Owner Comment (Show)
Dear Madam, I am sorry but you never booked any private room at all, you booked 4 bed female dorm and as the room was under some maintenance, we have given you 6 bed dorm and you all 4 were settled there; in between we never given that room to anybody else and bear 2 beds loss but we were committed to you and we respect our commitment while giving you the whole privacy. The room was bigger and having more space for your group. You should be happy with this and you are complaining, we are really surprised with this. Madam, at night there was some problem in the tube light of above level bathroom so we requested you that time to get shower etc., in the below level bathrooms. But in the above floor as well the light was 60% working and 40% dim, WE ALREADY CHANGED THE TUBE. Please understand that that problem was not permanent; it was temporary and this can happen anywhere, still we apologies you for the same. Best Regards!

100%

The lady running the hostel and her husband, are two of the most friendly people ever, they go way out of there way asking you if there's any thing you need and if you have any problems to talk to them. It's located by many cheap places to eat, close to metro and many malls, Has free Breakfast, good free Wifi, you can walk to the harbour front in around 10 minutes with lots of malls to check out on the way. have stayed here 4 different times and will stay again next time I'm in Singapore!


87%

helpful and friendly staff well located clean

  • Novice Nomad
  • 02 Mar 2013
  • Anonymous
  • Switzerland
  • Female, 25-30
  • (2 reviews)


63%

Staff is the best! But the smell in rooms and dirty sheets was awful. I had mine, so it was ok.

  • Novice Nomad
  • 23 Feb 2013
  • Anonymous
  • Russia
  • Female, 25-30
  • (1 review)


93%

Nice peaceful location. Near bugis mrt station and a walking distance from city sights. Helpful and smily staff.


43%

We had a disastrous stay at this place. After two nights, we realized that they had bedbugs in the hostel. When we shoed the owner the bites, he advised us to see a doctor, talking of allergies and whatnot. When we showed him an actual bedbug we found, he kept saying that it was just a lonely one. Needless to say, we moved out of this place. Also the rooms are very small, the showers are really cold. Our AC was not working either, and dripped down on our beds...

  • Avid Traveller
  • 20 Jan 2013
  • Anonymous
  • Sweden
  • Couple, 18-24
  • (18 reviews)

Owner Comment (Show)
Sorry Sir, not accepted your review at all. The only reason of the bad review is that you booked with us for 4 nights and want to stay only for 2 nights because of your program moving to Malaysia & once we mentioned that it is not possible to refund the amount as per terms & conditions you threat to give a bad review and this is what you did. How showers could be cold if you switch on the heater :), I don't understand this. LIVE Bedbugs are not with us at all as because of pesticide control system. You should understand that the guests are coming from different countries, islands etc. and what they are bringing with them unknowingly; they don't know but we always make our area neat and clean. About AC yes, I accept that on 3rd night of yours it by chance start dripping at night but this is mechanical fault which was repaired next day. Sir, please just because of one small issue you should not do like this. Once you complained me, I have shown you the whole mattress and downside of its, and we together get nothing from there. Is this was a trick of yours to wash all of your clothes and stuff, sorry I think YES. Please don't do like this with some other people in future, this is very bad and not human. Regards!

57%

The hostel is very basic so don't expect much (rooms don't have windows) but that's what you pay for. Unfortunately it is very noisy, the place advocates that it is not a party hostel but it is not apparent from anything. During our stay people were being very loud on the porch and when coming back from a night out banged doors and were yelling in the hallways. Pros: The wifi is a plus and the location is quite nice with Little India right next doors and a short walk to the MRT.

  • Novice Nomad
  • 12 Jan 2013
  • Anonymous
  • Netherlands
  • Couple, 25-30
  • (2 reviews)

Owner Comment (Show)
Thanks for the stay. Madam, we are not a party hostel at all. You know very well that we were having a big group from France at the time of your stay. And few of their friends arrived at 7.30 am in the morning for check-in, that moment they get excited while meeting with their friends there who were already staying with us. So they raise their voice a little high and immediately we request them to keep silence as it was still 7.30 am and the people were sleeping. So only this incident never declare us that we are a party hostel. Just because of this you were demanding 20$ to refund to you and we refused for this. Now because of this you have given the staff 2 points only. This is not fair at all. A little disturbances should be adjusted while paying such a small amount for private rooms. If your room was not having the window, still we have the proper system of ventilation, air-con, comfortable beds and mattresses, air-purifier and air-virus killer system, fire/smoke detectors, Electronic Safe / lockers in the room etc. were in the room for you. Laundry, free breakfast, after check out free luggage storage, free branded toiletries, free neat and clean towels, please guide me what else you can expect in a budget hostel. Now we already start the breakfast serving in the rooms itself. I don't think anybody should complaint about small issues further. Once again, thanks for your stay and review.

77%

Stayed in a twin room for an overnight stopover that resembled a prison cell with no windows and a bunk bed. Location was great - on the airport line and close to great bars and restaurants. Staff were good and called us a cab in the early morning to the airport. Ok for a short stay but wouldn't spend too long there.

Owner Comment (Show)
Thanks for your stay. Well I am sorry but I wonder that if there is no window in the room, does it become a prison cell? I don't think so, each room is having aircon, air-purifier & virus killer, safe for your valuable items and other general stuff as required. Generally backpackers are meant for short stay like for a week or maximum a month only. So accordingly I am sure we are good. Dear Guest, we always try that we can make every one happy. paying only 64$ and get all these things like free breakfast, tea/coffee, 24 hrs reception, free internet, wi-fi, cctv camera security, water and cold drink facilities at cheap rate comparatively other shops. Printing, scanning of documents facility is there. Then in addition free toiletries are there. Please give us your suggestion that we can receive 5 points from you in facilities and value for money. This will really help us. Regards!

97%

Generally not a norm to provide but they really do provide amazing free breakfast! Lots of good places to eat around. The night clubs were close by. Singapore is famous for its street food and I really got the best of that just walking about. I found the location of this hostel to be great absolutely! I saved so much time, energy and money commuting. Nearby there are so many food joints to choose from... As a backpacker I could truly experience Singapore staying here.

  • Novice Nomad
  • 04 Jan 2013
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


97%

The place is conveniently located near to the best attractions in Singapore... better still I could walk down :) Clean place, it was a relief to get back to a well made bed every night when I was back tired... I believe it is so much value for money considering how expensive Singapore is. I had a private room, totally valued that space for the money I paid. Despite no window its well ventilated! Their free wifi is superb, the time I went the hostel was full and the strength was good to go!

  • Novice Nomad
  • 02 Jan 2013
  • Anonymous
  • Finland
  • Male, 18-24
  • (1 review)


87%

Good recommended for stay in budget and also good location

  • Novice Nomad
  • 31 Dec 2012
  • Anonymous
  • Indonesia
  • Female, 25-30
  • (1 review)


70%

very suitable for a backpacker but less suitable for a family with a small child

  • Novice Nomad
  • 28 Dec 2012
  • Anonymous
  • Indonesia
  • Male, 25-30
  • (1 review)


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