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Fernloft City (Chinatown) Reviews

Blk 5 Banda Street #02-92, Singapore, Singapore

Reviews & Ratings Explained

87%Overall Rating

From 74 ratings
  • 82%Character
  • 84%Security
  • 94%Location
  • 92%Staff
  • 85%Atmosphere
  • 86%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
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90%

For more cleanliness, please put the rack for sandals or shoes in corner side. So the shoes aren't in bed room.

  • Novice Nomad
  • 25 May 2012
  • Anonymous
  • Indonesia
  • Female 41+
  • (1 review)


93%

Auntie Aini was great as usual. It's sad that she is leaving the hostel. Future backpackers will be missing out for sure.

  • Novice Nomad
  • 18 May 2012
  • Anonymous
  • USA
  • Male 25-30
  • (6 reviews)

Owner Comment (Show)
Thank you dear, And do take care hopes to see you again,till thn be happy always. Love, Aunty Aini

93%

Ainee is the best hostel manager I have ever met. The was an issue withe the Wifi connection but she was doing her best to fix it.

  • Novice Nomad
  • 16 May 2012
  • Anonymous
  • Italy
  • Male 31-40
  • (9 reviews)

Owner Comment (Show)
Thank you, For being understanding,sorry for any inconvenience while you here, do take care and stay happy. Love, Aunty Aini

87%

Great location to the MRT and 2 min walk to great food and to Chinatown. Auntie Anni was the best part about the place, very warm, friendly, and she was great to just sit and chat with you. I'd recommend this place to anyone just because of Auntie Anni!

  • Novice Nomad
  • 15 May 2012
  • Anonymous
  • USA
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Thanks Dear, Was a pleasure having you stay with us,hopes to see you again someday,till then do take care and keep in touch. Love, Aunty Aini

30%

Basic & full of problems. We needed wifi, but it hadn´t been working for 2 weeks. Aini was very nice & took us to a wifi coffee shop & even got us coffee, so we overlooked this fault. Later on, however, we discovered the WORST bedbug infestation in our room. At first, we felt bad about leaving a negative review, since Aini claimed she had never seen such bugs before. What a surprise to read it in here that not only she knew about them for 2 weeks, but also did nothing about it. What a shame!

  • Globetrotter
  • 09 May 2012
  • Anonymous
  • Brazil
  • Couple 31-40
  • (37 reviews)

Owner Comment (Show)
Thank you for your feedback.We regret the wifi was down during your stay.The telco company attemted several repairs but unfortunately they were unsuccessful.The company has recently chang the entire wifi system and wiring after repeated complaints from us.We are only glad the wifi is working well now.We also regret that you faced bedbugs situation.Our pest control company has taken care of the problems.Please resassured that we engaged professional pest control to fumigate the hostel regularly and if at any time bedbugs are found the pest control company will be called for immediate treatment.

63%

Ainie was a very nice lady, and tried her best to make us comfortable, however, we had bed bugs in our room, and despite her assurances that she would make sure they were gone before we went to bed, we still were bitten in the night. Then she moved us to a different private room where the bed bug problem was even worse! She claimed it was a recent problem, but the amount of bugs (dead and alive) on the bed frame suggests otherwise. I would not stay here ever again.

  • Novice Nomad
  • 30 Apr 2012
  • Anonymous
  • Canada
  • Couple 18-24
  • (3 reviews)

Owner Comment (Show)
Thank you for the valuable feedback.Bedbugs is a persistent problem affecting all hostels and hotels alike.Any guests can bring these pests instantly andaffect the premises.There is no affective prevention only reaction by the operator towardsthe bedbugs problem.Fernloft engaged licensed pest control company to fumigate the hostel if bedbugs are found at anytime,repeated fumigation will be performat ad hoc basis.This is an appoved practice by the authority and we always ensure bedbugs problems are addressedswiftly and adequately.

100%

Staff is perfect. Hostel has a perfect location. We will be happy to come again.

  • Novice Nomad
  • 26 Apr 2012
  • Anonymous
  • Serbia
  • Couple 41+
  • (7 reviews)

Owner Comment (Show)
Thank you dear, Glad you happy staying wth us and looking forward to see you again, till then take care! Love, Aunty Aini

100%

Thank you Auntie Aini for making my stay, yet again, an enjoyable one. It is always nice to stay with friends whom you have chosen to be like a family member. My love for Singapore extends to my love of Fernloft. I hope the other guests would experience the same feeling that I'm having every time I spend my vacation in Singapore staying at a very cozy hostel. Always feels like home. Thanks again Auntie Aini for the shared laughter.

  • Novice Nomad
  • 23 Apr 2012
  • Anonymous
  • Philippines
  • Female 31-40
  • (3 reviews)

Owner Comment (Show)
You most welcome dear, Was a pleasure having you too and had good time alrite, do take care and dont worry be happy always! Love, Aunty Aini

67%

If you only need a place to take rest at night and will be busy in the morning until afternoon, then this place is for you. I left early in the morning, so I didn't have the chance to taste the breakfast. Staffs were very friendly, bathroom was clean. I can't give 5 star on cleanliness, because my room was damp and dusty, I think the air condition had never been cleaned for some time. I got cough almost instantly every time I entered my room. My friend had got itch at her whole body.

  • Novice Nomad
  • 19 Apr 2012
  • Anonymous
  • Indonesia
  • Female 31-40
  • (1 review)


47%

not easy to find - make sure you open your eyes WIDE there was only one staff...a lady..not very friendly and says one things does another they use a pin code to get through the main door which i find extremely unsafe i stayed there for two nights...the wifi was down for 2 nights..asked the lady and she told me it was fixed (which was not) so i used the public computer...and guess what i found...it was DIAL UP internet access (i couldn't open a DAMN page) i would never go back there again

  • Novice Nomad
  • 13 Apr 2012
  • Anonymous
  • Canada
  • Female 25-30
  • (2 reviews)


80%

A small, friendly, very clean hostel ideally located in Chinatown. We had a double room which was good and then an extra night in a 4 bed dorm, again very good. It is a few streets from Chinatown, 5 mins walk to 2 metro stations and across the road from Maxwell St food hawker centre.

  • Novice Nomad
  • 10 Apr 2012
  • Anonymous
  • England
  • Couple 31-40
  • (6 reviews)

Owner Comment (Show)
Thank you, Was a pleasure having you here too,see you soon till thn take care! Love, Aunty Aini

93%

Aunty Aini,the one who take cares the hostel is so nice. She picked us (me & my sister) up @MRT Station. And also gave us a welcome drink..(thank you,aunty *hug*). For us,Fernloft City (Chinatown) is small size hostel with a good atmosphere,feels like own home. The others people who stayed there is also very nice, and we shortly became friend. Great location to Chinatown and other good places. Would love to stay there again someday! Take care & cya aunty.. :)

  • Novice Nomad
  • 08 Apr 2012
  • Anonymous
  • Indonesia
  • Female 25-30
  • (2 reviews)

Owner Comment (Show)
Glad you happy being here and thank you for taking your time to give us this review.Do take care and keep in touch! Love, Aunty Aini

100%

Auntie Aini is awesome! :) She make sure she attends to our needs all the time. She even cooked lunch for us. Her Chicken soup was delicious. I will definitely stay again in Fernloft Chinatown. The place and the bathroom is clean. The toilet is separated from the shower room. When you wake up in the morning, breakfast is ready. Unlimited bread :) You can leave your luggage after check out at no charge :) I will definitely recommend this place to my friends.

  • Novice Nomad
  • 07 Apr 2012
  • Anonymous
  • Philippines
  • Mixed Group 25-30
  • (2 reviews)

Owner Comment (Show)
Thank you dear, Hopes to see you again soon and do take care and keep in touch! love, AuntyAini

87%

GREAT HOSTESS GREAT TO RELAX

  • Novice Nomad
  • 02 Apr 2012
  • Anonymous
  • Australia
  • Male 41+
  • (2 reviews)

Owner Comment (Show)
Thank you Guys! Misses you....and thks for taking yr time to give us this review,do come back and have fun at SpeakEasy for the lava dessert. Do take care and keep in touch. Love, Aunty Aini

87%

The room given to was okay for a few hours of stay. The staffs especially Ms. Cathy and Mr. Jason is superb, i thank them much :) Auntie Annie stayed late at night just to greet us and give us a warm welcome :) The only thing i've expected too much is that, we will have our rice or set breakfast, as i knew we would have but unfortunately, there's none. but it's ok that they have bread and fillings for the breakfast. Drinks is only tea and no water and no coffee during our breakfast.

  • Novice Nomad
  • 01 Apr 2012
  • Anonymous
  • Philippines
  • Female 41+
  • (1 review)

Owner Comment (Show)
Thank you for taking your time for the review,was a pleasure having you here,and lm sorry that due to your wearines of late check in at 2.30am and earlydeparture as early as 7am you overlook the beverages place on the breakfast table and mineral water in the fridge by it.And as for breakfast as stated in the mail we provide continental breakfast. Hopes to see you again someday till thn take care and God bless you! Regards Aunty Aini

100%

This was the first hostel we stayed in and I much preferred it to our second for the simple fact that the room was a fantastic size, it was very personal too because there are only a couple of rooms in this hostel. The lady that worked there was more than helpful and even took us directly to some massage venues that she recommended. Because there are only a few rooms, there is only one shower but this really didn't bother me at all! If they weren't booked out - I would have stayed longer!!!

  • Novice Nomad
  • 31 Mar 2012
  • Anonymous
  • England
  • Female 25-30
  • (2 reviews)

Owner Comment (Show)
Thank You dear, Was a pleasure having you,hoping to see you lovely couple again! Till thn do take care and God bless you! Love, Aunty Aini

83%

Love it staying there n very recommended. I'm gonna stay there again if I come to Singapore again. :)

  • Novice Nomad
  • 30 Mar 2012
  • Anonymous
  • Indonesia
  • Female 31-40
  • (1 review)

Owner Comment (Show)
Thank you dear, Glad you enjoyed your stay hopes too see you again soon. Love, Aunty Aini

100%

Aunty Aini manages this small place single handedly, and does a fantastic job. A great location overlooking the only small open area in Chinatown, if you are lucky you may get to try Aunty Aini's home cooking!

  • Novice Nomad
  • 29 Mar 2012
  • Anonymous
  • Australia
  • Male 18-24
  • (2 reviews)

Owner Comment (Show)
Thanks T.C. Hopes to see you again,do take care and keep in touch. Love. Aunty Aini

60%

Stayed 3 nights. Arrived late at night (11.00pm) . No one around. Had to ring and get Ainie out of bed. Room air conditiner broken. Had fan. Hot night. Air-con fixed next day. Room is very basic. Bed/pillow comfortable. Adequate tea/coffee and toast etc for breakfast. Room small. Only one shower to share with all rooms. Ainie was good,she did her best with what she had to offer. Good location next to Chinatown and markets.


67%

We arrived late at night. No one there. Lady got out of bed to help us. She was lovely. The room was sparse. The air conditioning didn't work so she turned the fan on. It was HOT. It worked the next day. The shared ablutions was an issue. Often had to wait a long time to access the one and only shower. Also had to wait for showers to be done before any laundry could be done. It's well located adjacent to Chinatown. Not a place I would go back to however budget accommodation in Singapore is dear.

Owner Comment (Show)
Thank you for taking your time to give the review,regrets for any inconvenience during your stay.Take care and God bless you! Regards. Aunty Aini

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