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Fernloft (City) Hostel Singapore Reviews

257 Jalan Besar, Singapore, Singapore

Reviews & Ratings Explained

54%

Rating
586 Total Reviews
  • 56%Value For Money
  • 52%Security
  • 66%Location
  • 60%Staff
  • 54%Atmosphere
  • 46%Cleanliness
  • 42%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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40%

I come very often in Singapore, it is the first tie I changed of hostel and it was a very bad experience, Dirty, no hot showers... for my next coming I will return in previous hostel in Chinatown, clean, good services, clean hot showers and good location!


20%

Bad experience.. Dirty and have been bite by bugs.. If you think it's cheap better reconsider..

Owner Comment (Hide)
The dorm which the guest put up was fumigated less than 2 weeks before he checked in, All other guests occupying the same dorm have not lodged any complaint of bed bugs to date. The dorm is cleaned everyday and guests are given fresh bedsheets and pillow cases every alternate day to change to support green environment or, they can arrange to replace their bed linens every day upon their requests..

66%

Thank you to all the staff at Fernloft for making my shopping trip so easy and enjoyable! A special thanks goes out to the guy who helped me back my boxes! The Location is awesome! Shame there was no breakfast for when i came. The rooms need to have more light and i'd prefer more shower/toilet facilities but all is well :) Had a really great overall time in the lobby meeting people but there's alott of room for improvement for the rooms. Try and fix that damp problem before it gets out of hand

  • 13th Aug 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


77%

I had a double bed private with shared bathroom. The room was great - felt clean, comfortable. The bathroom was not good. It didn't seem to be cleaned often with cleaning products, it was only just maybe sprayed down with the shower head from time to time lol. Result: unpleasant. Staff forgot to tell us to get a special keycard for returning after 3am..got locked out for 30 min as a result. Location is pretty bad IMO but bus stop and train are really close by. There is also a mall nearby.

  • 21st Jun 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 18-24
  • (1 review)


34%

Don't bother with this place at all...trust me! There was no one about when I stayed here, the dorm room was dirty and had no windows, and you had to take up your own sheets and make your own bed. The shower was basically on top of the toilet! No atmosphere whatsoever. It's a cheap place, but really...splash out a couple of extra dollars and go somewhere closer to town and that takes a bit more care over their hostel....this place just isn't worth it

Owner Comment (Hide)
Guest wanted to check in before the customary time @ 2pm when told the dorm wasn't ready. Our housekeeping was in full swing in readiness for 2 big groups of guests checking in following a large group checked out on the day he checked in. He did not object when he was handed the bed linen. NEA rates the outfit A for cleanliness & food hygiene. Any right-minded person will not install a shower above the toilet. The outfit is fully ventilated, all in compliance with regulatory requirements.

71%

Location is very good , walk from metro just around 5mins, and the metro is very near a big shopping mall. If you want to go to attraction in Singapore , you can also buy tickets at hostel , which is so much cheaper! But not enough toilets , only 2 or even 1 each floor, you can always hear people waiting outside! And the wall is super paper thin , very noisy indeed ! Dun depend their wifi !! Although no need password , but you are hardly to connect it ! Coz too much people using it!!

Owner Comment (Hide)
Thank you for the feedback. The number of toilets on each floor and the wall partitions are in compliance with regulatory requirements.



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