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The ginger girl was incredibly rude from the start!we didn't get the room we booked(no apology,no explanation).we arrived at 9am after overnight train ride but she didn't allow us to use the bathroom/shower until 2pm.it started raining heavily in the morning of our departure so we asked her for prizes for a taxi to the train station.she refused to call the taxi for us!!it's ok if someone has a bad day once, but she was just over the top unfriendly!would NOT recommend!was highly disappointed!!