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Friendly Backpackers Hostel Reviews

No 09, Nguyen Huu Huan str, Hoan Kiem Dist, Hanoi, Vietnam

Reviews & Ratings Explained


72 Total Reviews
  • 85%Value For Money
  • 85%Security
  • 89%Location
  • 90%Staff
  • 76%Atmosphere
  • 81%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Best staff I've ever talked too. They are so helpful with everything you almost don't need your guidebook. Just ask them a question and they will know the answer. Breakfast was great and the beds are so comfy. Only downside is a small bathroom but you find a hostel with better value for money than this one!

  • 2nd Feb 2016
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


Bed was comfy. Bathroom is a bot small but its ok. Staffs are so friendly and super nice. Also really helpful. Thank you Peral and her bf. Would come back again :)

  • 30th Jan 2016
  • Novice Nomad
  • Anonymous
  • Thailand
  • Female, 31-40
  • (1 review)


Very dirty bathrooms with broken sinks. Dirty beds with bugs and dirty rooms that are not cleaned properly. Very lazy and unfriendly stuff. The poorest breakfast ever that is just offered to guarantee competitiveness. Noisy street and bad location. Not worth the 5$ even.


Just Perfect for backpackers, very friendly and helpful staff, tasty breakfast


Good cheap stay - the beds were extremely comfy and the dorm a good size but the bathroom was extremely small and had a strange smell. We could use the computers which was good and got a choice for food. Pearl was helpful in helping us book tours but we were slightly disappointed by the one we booked - for $65 we paid, others got the exact same one cheaper and we didnt get the bus service that we'd paid for. The hostel is in a really good location by the Hoan Kiem Lake and near the night markets


The Hostel was clean with the best shower we had in Asia! It's not in the old Town but a nice part near the river. The breakfast wasn't really good but we got one in the early morning when we left to Cat Ba that was really nice! A good hostel! Would stay there again.


Beds were clean and comfortable though bath room is very very small.breakfast was good though facilities are missing due to small size of the hostel.good location, smiling customer service and value for the money!


Great value hostel in a good location, breakfast was good too. Didn't find Pearl to be all that helpful with travel information unless you were booking an organised trip. ie little information on going places with local transport. On my last morning she told me that check out was 11.30 am because someone was waiting for the bed when everywhere in the hostel it's listed as 12.00 pm. Also a few of the facilities listed are incorrect, not sure if this is a HW error or theirs but just a heads up.


The hostel worker (Pearl) was very friendly and took care of us. She was very honest about the Ha Long Bay cruises and options - making sure we picked the right option for us. The hostel offers quick laundry services and provides detailed maps of Hanoi and its main attractions. The hostel rooms were ok, however the bathroom/toilet was very small. Breakfast was provided in the morning. The hostel isn't located on the main backpacker street, however this wasn't necessarily a bad thing.


Loved staying here so much we came back 3 times! Pearl the owner is extremely helpful and so nice, we arranged our Sapa trip with her and she sorted everything out for us. Breakfast is good, I don't like eggs so I was pleased when two huge banana pancakes were on offer. Dorms are clean and beds comfy, can't complain for $4 a night! Good location, closr to Ma May and pubs, street food & restaurants. Would recommend 😊


Pearl is such a lovely friendly and helpful lady. We had our flights all mixed up when we arrived but she arranged an airport transfer (and re-arranger a few times). She organised our whole Halong bay trip and even managed to get us a good deal with where we stayed and being able to spend extra days on cat ba. The hostel breakfast is really really good and the rooms don't feel too cramped although the odd fan didn't work. Thank you pearl for going the extra mile for us with all our organising.

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