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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

86%

Rating
2245 Total Reviews
  • 85%Value For Money
  • 90%Security
  • 95%Location
  • 83%Staff
  • 82%Atmosphere
  • 87%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

My personal experience here was pretty damn perfect. I stayed with a friend who was messed around a bit, but I get the feeling that this was an isolated incident and was very pleased with my own personal experience. The location is ideal, right next to both train and coach stations, with plenty of local alternatives in terms of food and drink if you fancy venturing beyond the hostels own facilities! If you want to see what Hamburg has to offer then this is the ideal HQ. Very good price!


89%

Had a really nice stay at this Hostel. We moved from a 8-mixed dorm to a 6-girls only dorm. Staff was really friendly and very helpful. Great location, near the train station. Had a real good atmosphere.


94%

One of the best hostel experiences I have had (and I've had a few!). The location is perfect and couldn't be easier to find or get to. Thanks to Jane who made us feel extremely welcomed and went above and beyond to help us have a great trip (she also has a fantastic bum). Unbelievable value for the facilities and the mattresses look new so offer a really comfortable sleep :). All in all very happy we chose this hostel and would be more than happy to stay here again - keep up the good work!


94%

Great location, literally across the road from the central station and the bus station. Staff really helpful, I stayed for 2 nights in a 6 bed mixed dorm. Bathroom was like you were on an aeroplane though but there is a shower down the hall. Bar on site was great, fun atmosphere and good communal areas to chat. Bar crawl was lots of fun as was the walking tour.

Owner Comment (Hide)
Hello, thank you for your feedback. We are glad to see that you had a good time with us and also enjoyed our bar. We would be delighted to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

89%

It is a very nice hostel with nice staff and a nice atmosphere. Would go there again!


20%

Very nice Hostel in the center of the City, very good staff and very clean.

  • 15th Feb 2015
  • Novice Nomad
  • Anonymous
  • Greece
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your comment. We are happy that you enjoyed staying with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

91%

Great stay, right beside the main station. And the train right outside goes to all the best places in HB. Bar in there is really slow for service as is the front desk. I would say you are better going out for a beer/food.

  • 14th Feb 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, Thanks for the feedback. I really regret your experience with the speed of the service. I will def. follow up on that. As I am unable to turn bach the clock I now hope that it will not prevent you of staying again with Generator. We are always there for you. Regards, Sven Heberling, Assistant General Manager

74%

Nice location directly next to the Main Station

  • 14th Feb 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, Thanks for sharing your impressions with us. But the greatest is to read that you very fully satisfied with the team. That is our personal major aime. Whenever travelling next, I hope you will visit Generator again. All the best, Sven Heberling, Assistant General Manager

91%

The security card doesn't work very well when you try to go through the main entrance. It's nice to have the meeting point for the walking tour directly at the lobby. The bathroom in the room is too small. Great to have own sockets and USB plugs for each bed.

Owner Comment (Hide)
Hello, thank you for your comment. We are sorry that you had problems with our main entrance. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

97%

First generator experience, absolutely delighted. Perfect location, staff were lovely and friendly, and helpful. They were understanding of our late Saturday night and gave us late check out at our leisure on the Sunday morning. Bar man wasn't exactly on his game, a trying complaint in an overall great weekend

Owner Comment (Hide)
Hello, thank you for your feedback. We are glad to see that you had a good time with us. We would be happy to see you again. Best wishes from Hamburg Martin Major Front of House Manager

94%

Fantastic facilities - the fact they've installed showers and toilets in every room should be applauded, despite them being on the small side. The sheer size of the place means it probably feels more like a hotel, but this place really ticks almost all of the boxes.

Owner Comment (Hide)
Hello, thank you for your comment. We are glad to see that you had a good time with us. We are looking forward to you next visit. Best wishes from Hamburg Martin Major Front of house Manager

100%

The best hostel I've stayed! The reception staffs are so friendly, fast and tried to help us with whatever we need! You can walk to every sightseeing place with good weather - the location is perfect. The rooms are so clean with securities staying in front of the main door of the hostel 24h. The lounge on the ground floor is spacious enough and has a good atmosphere :)

  • 11th Feb 2015
  • Novice Nomad
  • Anonymous
  • South Korea
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, WOW! Thanks for max. points! I am very happy that you gained such a good impression of us. Hope to see you soon again at Generator. Sven Heberling, Assistant General Manager

89%

Only stayed for one night, and while it has a fantastic location and decent-seeming bar, the facilities and amenities were lacking compared to other hostels. The in-room bathrooms (often noted here and of course unchangeable) were extremely tiny. Think airplane lavatories. And they weren't stocked with soap. Another issue: they don't offer towels for rent. Other hostels (big and small) usually offer free or €1 towels for rent, whereas Generator only sells them... for roughly €6. Pack a towel.

Owner Comment (Hide)
Hi, Thanks for the feedback and the suggestions. We will discuss your comment intensivly, to improve the services, where possible. It would be great if you chose Generator in the future. You are always welcome in our properties allover Europe. Sven Heberling, Assistant General Manager

60%

I did not like this hostel and will not stay here again. It did not feel like a hostel - food and drinks were expensive (more expensive than most other places in the city serving similar food), you are not allowed to bring in your own food or alcohol, there is no kitchen, and they charge 6.50 euros for a towel! It is a very large hostel so atmosphere is lacking. I would not recommend this hostel to a budget backpacker. However, the hostel facilities are nice (though quite small) and it is clean.

Owner Comment (Hide)
Hello, Thank you for your review. All comments are welcome, the positive and the negative, because they help us to identify the needs of our international guests. Some of your points we will not be able to change, but we are discussing internally all your remarks because we try constantly to improve our facilites and services. It would be great if you do not turn away completely from Generator. You are always welcome. Sven Heberling, Assistant General Manager

86%

Really clean and nice hostel. Every bed has their own light and outlet which is convenient. The bathrooms in the dorms are pretty small, especially the shower. But in the hall you have access to bathrooms with much bigger showers which I would recommend. Otherwise, the hostel is really central next to the main bus station and walking distance to pretty much everything in Hamburg. The bar in the hostel is good and you have free access to computers in the lounge area.


91%

The first awesome thing was that Generator is located just next to the Hauptbahnhof.You won't have problems with finding it, there's a big sign with the hostel's name on the building. The second awesome thing was the price :) The room was clean, although the shower was tiny - a little too tiny, taking a shower required creativity sometimes :) I liked that next to each bed there was a power socket and a light.Part of the staff seemed to be bored with their job, but the other part was really nice.

Owner Comment (Hide)
Hello, Thanks for the feedback about your stay and the nice scores. Maybe you want to try on your next visit the big bathrooms, which we have on every floor. You are always welcome here with us in Hamburg. Sven Heberling Assistant General Manger

89%

The bathrooms are really tiny! So uncomfortable.

Owner Comment (Hide)
Hello, Thank you for sharing your impressions. The bathrooms are indeed small, because we had to respect the heritage of the building and had only limited option, to offer the comfort of a private bath in every room. Still we have build in larger bathrooms on every floor. Would be great if the facilities do not prevent you of visiting Generator again in the future. Sven Heberling Assistant General Manager

83%

This is a great hostel, well located, however it feels more like an hotel than a hostel. If this might be good because of the good conditions, like cleaness, still lack some common facilities that would make it more appealing. In first and most important it would be a small, even if small, where we could arrange some meals. Second, beside of the bar it is missing a more friendly common space, where people could just relaxe and talk. As a benefit, there could be a special price in the bar.

Owner Comment (Hide)
Hello, some good suggestions! We will talk about it internally. Have you seen the common area over the reception, the mezzanine floor? We have invented it especcially for the guests like you, looking for relaxation and a good chat. Maybe next time you are there, we can show it to you! Have a good trip, Sven Heberling, Assistant General Manager

66%

A good hostel for little people. If you are more than 1,80m or 80kg forget it. The blanket is short and the bathroom is the same size in a dollhouse. Despite this the wifi connection is good and is really close to the subway, bus and train central stations.

Owner Comment (Hide)
Hello, Thank you for the review. Unfortunately we are not really able to change all the things you have mentioned but we take it in consideration, when doing changes in the Generator Hamburg. Would be great if you chose to stay with us again. Sven Heberling Assistant General Manager

86%

They don't rent towels they only let you buy them for 6.50 euro. My room was 9 euro. Ridiculous. No food on the premises. They made me throw out a brand new coffee coming in to change. I just wanted to change and drink coffee and head back out. Mostly it's a real cool location and good hostel. Great beds. Nice soft pillows. Storage under bed. Great.

Owner Comment (Hide)
Hello, Thanks for your feedback. It is really valuable for us, to improve our services and facilities. Even there were some points not to your satisfaction. I hope you'll give us another chance in the future to show the changes. You are always welcome in our house. Sven Heberling Assistant General Manager

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