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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

85%

Rating
2313 Total Reviews
  • 84%Value For Money
  • 89%Security
  • 95%Location
  • 82%Staff
  • 82%Atmosphere
  • 86%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

I thought the hostel was very clean, and it was well organized.


71%

I only stayed in Hamburg for 1 night so I wasn't looking for the full hostel experience,. I was treated nicely by the staff, the room was large and clean, the shower and toilet were a bit too small and later hostels I've stayed in have had much bigger bathrooms. I felt towel rental was a bit costly as I received them for free at the two later hostels I stayed in. Overall it was a pleasant stay.

Owner Comment (Hide)
Hello, thank you for your comment. We glad to see that you enjoyed staying with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

86%

the location is wonderful,1minutes walk to ZOB station,and the appearance of the hotel is great. the hotel is big,staff didn't tell us the way to elevator until we ask but the shower room and wc is too small to be convenient,and the room 603 we stay has problems with water pipes,they r stuck,so the water flows away so slow...

Owner Comment (Hide)
Hello, thank you for your feedback. We are sorry for the problems you had in your room, we already repaired the water run-off. We would be delighted to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

97%

Everything was perfect, except for one minor thing: the sign-up for Wi-fi could be solved more elegantly compared to writing the e-mail address every time you want to log in.

  • 7th Apr 2015
  • Novice Nomad
  • Anonymous
  • Slovakia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your feedback. We are glad that you had a good time with us. We are looking forward to your next visit. Best wishes from Hamburg Martin Major Front of House Manager

74%

The toillets and shower are so small that you can not even move yourself while taking a shower. No towels avaiable, only for selling. Breakfast is nice, but could have more variety.


89%

No soap in the room bathrooms. Bring your own lock for the lockers in the rooms. Bathrooms in the rooms could be bigger, a little claustrophobic

Owner Comment (Hide)
Hello, thank you for your feedback. Yes it is true that our toilets are not big, but we thought it is better that every room has their own toilet instead of sharing the toilet in morning. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

86%

Such a convenient location, nice rooms with private bathrooms, nice common room. Staff were helpful but not overly friendly.

Owner Comment (Hide)
Hello, thank you for your comment. We are very sorry that you had the impression that our staff isn’t friendly. As we are not able to turn back time, we would be glad if you would give us a second chance. Best wishes from Hamburg Martin Major Front of House Manager

100%

Location right next to main station, friendly helpful staff, food served behind bar, easy social place to meet new people, free walking tours and pub crawls, comfy beds, private and shared toilets available, good showers, backpack sized lockers in room, loads of common room's, good WiFi. Only negative was couldn't get served ravage bar! Stood there for half hour (it wasn't busy either...) gave up and went to buy alcohol elsewhere to bring back - got told off by security!

Owner Comment (Hide)
Hello, thank you for sharing you impression. We are glad that you had a good time with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

94%

Evening activities can be better


80%

The hostel was very big and very clean. It was also right next to the train and bus station which was handy but I couldn't find anything to do near by. Also there is a bar in the hostel but there weren't any women at the bar when I went so I felt a little uncomfortable going by myself. The staff were really friendly though!

Owner Comment (Hide)
Hello, thank you for your feedback. We are really glad to see that you enjoyed your stay with us. We are looking forward to you next visit. Best wishes from Hamburg Martin Major Front of House Manager

74%

Bathroom was small, bar/lounge is not cleaned regularly. But the location of this hostel is really excellent!

Owner Comment (Hide)
Hello, thank you for your feedback. We are sorry that you had the impression that our Bar/lounge area is not cleaned regularly. We have already forwarded your concerns to our Housekeeping Manager. We would be glad to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

94%

This hostel was pretty fantastic and in a great location, right behind the train station! I didn't end up needing to use any sort of public transport, athough it's easily accessible if you need it. I liked the idea of the the under the bed lockers, the charging points, lights and small shelf attached to the bed. The only thing I didn't particularly like was how small the bathroom was. It was great they they had separated toilet and shower but it felt quite cramped, like in a commercial plane.

Owner Comment (Hide)
Hello, thank you for your feedback. We are glad that you enjoyed staying with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

86%

Awesome hostel! Great way to meet people with the bar downstairs and a massive common area. The only thing I could fault was that our bathroom really smelt bad, it had a real potent smell it it every time you walked in the room. Would make a big difference if there were fans in bathrooms.

Owner Comment (Hide)
Hello, thank you for your feedback. We happy that you enjoyed our common areas and the bar. We are sorry for the bad smell in your room, please let us know next time so that we can do something for you. Our reception team is 24h available and always willing to help. We would be glad to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

100%

Great. I'll deff go there again if needed. We were very suprised that a hostel in that location and shape could be so cheap to live at. We were so happy.

  • 29th Mar 2015
  • Novice Nomad
  • Anonymous
  • Denmark
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your comment. We are glad that you had a good time with us. We are looking forward to you next visit. Best wishes from Hamburg Martin Major Front of House Manager

43%

Depressing location near the central station, which is easy to get to places from, but one of the most unpleasant areas of Hamburg. Ridiculously inconvenient facilities- bathroom and shower were tinier than the ones on airplanes. The hostel has a bar and thereby was full of a diverse range of loud and rowdy drunk guests, ranging from 18 year olds who were very excited by the fact they could drink and got trashed; or weird and disturbing middle aged men on the verge of passing out.

  • 25th Mar 2015
  • Novice Nomad
  • Anonymous
  • Israel
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your comment. Yes it is true that our toilets are not large, but we thought it is better that every room has a own toilet, so that you don’t have to go out in the mooring to shower. Additionally there is on each floor a bigger shared toilet. Since we are not able to turn back the time we would be delighted if you would give us a second chance. Best wishes from Hamburg Martin Major Front of House Manager

83%

It's a european hostel so the cosyness and atmosphere is not like in asia or other hostels. This is basically a hotell where you share your room. But the hostel was clean, neat and has a great location right next to the train station :) nothing negative to say about it really. Ps. Good wifi and friendly staff

Owner Comment (Hide)
Hi, Thanks for sharing your impressions with us. I am always very happy when guests are mentioning positivly mention our team. Would be great to see you also on your next visit to Hamburg. You are always welcome. Sven Heberling Assistant General Manager

80%

Great location in the centre and very near the station. Very comfortable for the price. Bar has reasonable prices and nice atmosphere. Would definitely recommend and stay again!

Owner Comment (Hide)
Hi, Thanks for the great feedback and the recommendation. Looking forward to your next visit. All the best for your travels, Sven Heberling Assistant General Manager

97%

amazed with how central and good it was!! really enjoyed my stay!

Owner Comment (Hide)
Hi, many thanks for the great review. I hope we can welcome you soon again at Generator. Sven Heberling Assistant General Manager

97%

Excellent hostel with great facilities great location at great price. They also have great hiring policy for staff :P

  • 5th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, Thank you for your review. I am happy that you have had good time in Hamburg. Hope to see you again on your next trip. Sven Heberling Assistant General Manager

91%

literally across the street from central hamburg station. Location can't get any better if you are traveling by train. However, shower and toilet facility was too small. There was no room for maneuverability. Can not rent towel, only buy them for 6.5 euros.

Owner Comment (Hide)
Hello, Thank you for sharing your impressions with us. You have mentioned really good points and we will internally see what we can be changed. I would be delighted if you chose Generator again on your next journey. Regards, Sven Heberling Assistant General Manager

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