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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

83%

Rating
3182 Total Reviews
  • 80%Value For Money
  • 89%Security
  • 92%Location
  • 77%Staff
  • 77%Atmosphere
  • 85%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

Amazing location right next to subway stop and bus station. Breakfast was definitely not worth it but otherwise overall a great hostel.

  • 4th Feb 2016
  • Novice Nomad
  • Anonymous
  • Canada
  • All Male Group, 18-24
  • (1 review)


80%

Good hostel. Good location. Nice staff. Dont go for the breakfast if you want more than cold bread and cheese and cereal. Waste of money in my eyes. Apart from that I recommend.


57%

It took almost 30 minutes to check in because there were so many people there to check in. When i checked in i was asked to fill in a document with my data, i dont understand the point, when i already gave my data when i booked the hostel online. The staff when asked should see if a suitcase can fit on the locker. The announced check out on hostelworld does not correspond to the one that is in the hostel (10h). The hostel should inform that we need to take our own lock. Bathroom is to small.


86%

Really big hostel. Best beds I've had so far, really comfortable, but i dunno if it was only mine, but the bunk beds move a lot when the other person moves. But a lot. But its ok... Wifi works fine in bedrooms. My bathroom didn't lock in the bedroom, but you can use the one on the hall, is bigger and better. No kitchen tho, so it gets expensive eat outside. Really good location, just in front of the bus and train station.


83%

The hostel is perfectly located, staff was very friendly and helpful. The only thing that surprised me was the size of the shower and bathroom, they were smaller than those on ferries, that was a bit unconvenient. Otherwise, the room in a hostel located in the heart of an active city centre and having a party downstairs was surprisingly quiet and good.


89%

This is quite big hostel and we stayed there in a 8-bed-dorm and everything was quite clean and hostel was really warm and comfortable as well. Common toilets were also good. In fact the toilets and showers in the rooms might sometimes seem so small(and of course not enough for 8 people) that we needed to go to common toilets all the time. Besides, wifi and the bar in the entrance of the hostel was fun but the bar and the cafe were expensive (anyway this is Hamburg). I strongly sggst going thre

Owner Comment (Hide)
Hi, Thanks for suggesting us to others. If you ever return to Hamburg, you and your friends are always welcome in our hostel. Regards, Sven Heberling Assistant General Manager

91%

A large and cozy reception, the breakfast buffet had lots of variety and the rooms were clean. Big disappintment was the shower room and the bathrom in the bedroom. They were as small as closets and you had to bend yourself in a really acrobatic way to wash your face in the sink. Hardly acceptable.Apart from that, it is a very pleasant place

Owner Comment (Hide)
Dear guest, Thank you for your review. We have a shower and a toilet in every room. Even though they are a bit small, we offer our guests another shower next to the rooms on every floor. These showers are bigger and should fit for everyone. With kind regards Maik Hildebrandt Front Office Manager

86%

It was a great hostel and WE had a really nice stay! The highlights are the bar with music all night long and the friendly ambiance. Nevertheless there are some flaws: there's very few bathrooms so, to have a shower in the mornings you probably have to wait. In general it was a great stay!

Owner Comment (Hide)
Dear guest, Thank you for taking time to comment us. Every room in your hostel is equipped with an own shower and a toilet. Furthermore there are some bigger showers next to the rooms on every floor.If you have some further question do not hesitate to contact us directly. With kind regards Maik Hildebrandt Front Office Manager

89%

The Generator is auch very nice hostel. If you're sleeping in a dorm you won't have too much space. But that does'nt matter, because Hamburg is such a great City that you will stay the whole day out. If you got a rainy day and like to stay inside just chill yourself in the cosy bar/Café area. Thank you for the great two days in Hamburg!

  • 19th Jan 2016
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Female, 18-24
  • (1 review)


86%

This was a great hostel, but the regulation against external foods brought in is problematic for people with food intolerances. I would recommend either expanding the range of foods offered by the hostel (for all meals, especially in winter) or removing this regulation. Sadly, in spite of my good experience, I will not be returning to this hostel unless something changes to provide more for people with restrictive dietary requirements.

  • 19th Jan 2016
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Calum, Thank you for taking time to comment us. We do not offer a self service kitchen, but we have restaurant and a café where you can buy some good and low priced food and drinks. If you have some further question do not hesitate to contact us directly. With kind regards Maik Hildebrandt Front Office Manager

89%

This hostel's location is unbeatable, just over the street from the mainstation. I most liked the comfy bed :-) As I had to complete some work I didn't have the time to check all the facilities but my impression was good. For such a big hostel the atmosphere was absolutely ok.

Owner Comment (Hide)
Dear guest, thank you very much for your nice review. It is good to hear that you enjoyed your stay at Generator Hamburg. We would really like to see you again in the future Best regards, Niklas Peschel, Front Office Shiftleader

89%

A large hostel conveniently located very close to the train station. Staff were friendly and the bar area was great. In terms of facilities, the beds were very good and you get your own locker, but the shower and toilet were absolutely tiny, which might get a bit annoying if you're staying for a longer period of time. All in all a good hostel though, especially considering it was pretty much the cheapest at the time.

Owner Comment (Hide)
Dear guest, thank you very much for your nice review on Hostelworld.com. As an alternative to the bathrooms in the rooms, there is a bigger public one on every floor! We hope to see you again in one of our Hostels! Have a save trip, wherever you go next! Best regards, Niklas Peschel, Front Office Shiftleader

80%

The Generator hostels are good in general, with new facilities and spacious. Generator Hostel in Hamburg is perfectly located, just next to the HBF and close to almost every location in Hamburg. I had a nice experience there and met some cool people, however, like in all big hostels, it lacks of a real hostel atmosphere where you can bring your own food and cook or bring your drinks and talk with others in a small cozy common room, here you won't find this, but all in all it's a good hostel.

Owner Comment (Hide)
Dear guest, thank you very much for your nice review! You are completely right. It is difficult to provide this "Hostel feeling" in such a big place. But we are trying our best in provide it to our guest offering big common areas and a cool bar. :) We really hope to see you again! Best wishes from Hamburg, Niklas Peschel, Front Office Shiftleader

86%

Good hostel in front of the main train station, very convenient for short stays in Hamburg. Beds are really comfy and all rooms are provided with lockers. The hostel is too big, there're always people coming and going, you have the feeling you're in an airport when you pass through the check-in area, and the hostel bar is pretty expensive. But, in general, it was a very satisfactory decision to spend one night there.

Owner Comment (Hide)
Dear guest, thanks very much for your review and for staying with us. :) We would really like to see you again in one of our Hostels. Kind regards, Niklas Peschel, Front Office Shiftleader

94%

Location is perfect for people who likes walking in city centre.

Owner Comment (Hide)
Dear guest, thanks very much for this amazing review! It is good to hear that you enjoyed your stay with us. :) Hope to see you again! Niklas Pesche, Front Office Shiftleader

86%

Excellent location,Those complaining about the dodgy area (steindamm ) are not forced to go there,and it's not dangerous,jjust dirty and shady.the atmosphere could be better.the staff really has a bad attitude:out of ten people only the guy who checked me was normal. The nicest one was actually the security guy. I don't like huge hostels but for this price and with this location,go for it.just don't expect to be treated like a customer

Owner Comment (Hide)
Dear guest, thanks for staying at Generator Hostel Hamburg and for leaving a feedback. Our staff is noted to always be nice and helpful. We need to apologize that they did not satisfy you! Have a good trip, wherever you go next! Best wishes, Niklas Peschel, Front Office Shiftleader

74%

Locatiom is really convenient! Staffs are helpful but wc and bathroom in rooms are really narrow but you can also use the public bathroom where is on each floor to take a shower or use touilette

Owner Comment (Hide)
Dear guest, thank you very much for your kind review. We are very pleased to hear that you enjoyed your stay with us. :) Best wishes, Niklas Peschel, Front Office Shiftleader

89%

Hostel was very clean, had security at the door, and the location is great, right next to the main central bus station. There were some organized events (beer pong tournament) but people seemed to stick among groups. Dorms had very small bathrooms/showers, with no hand soap... also, the fact that we cant bring any food or beverages into the hostel was not great. Kudos for the large locking bins beneath the bunk beds (although you need to bring your own lock) as well!

Owner Comment (Hide)
Dear guest, thank you very much for staying at Generator Hostel Hamburg. Your review allows us to improve our service. Thanks for that! You can get free hand soap at our reception 24/7. Regarding the food and beverage, we offer a lot of delicious meals at our bar. :) Best regards from Hamburg, Niklas Peschel, Front Office Shiftleader

83%

The location is excellent! the central station is nearby! I arrived there very early and it was not yet the time for check-in however,the staff is friendly! He told me where I can find a good place to rest in the hostel He also introduced the Hostel to me to help me spending time waiting for the check-in! The only bad memory in this hostel is that the bathroom is toooooo small I can not even turn around in the showeroom and the sink in the bathroom is too low too!

Owner Comment (Hide)
Dear guest, thank you very much for your kind review! We know about the situation of the bathrooms. We wanted to place a bathroom in every our rooms. Therefore they are that little. As an alternative we placed a bigger one in every floor. :) Just check it out the next time. ;) Have a save trip, wherever you go next. Best wishes, Niklas Peschel, Front Office Shiftleader

69%

Great location (easy to find, right near bus and train stations). Good security for people and stuff, with lockable footlockers in the rooms. Good wifi that actually worked in the rooms. Really bad bathrooms / showers. We were there 4 days, the bathroom and shower in our 8 bed room never got cleaned... Also, NO KITCHEN, and no outside food allowed in. Eating restaurant and street food gets expensive fast, so it's sort of a hidden cost.

Owner Comment (Hide)
Dear guest, thank you very much for your review and for staying at Generator Hostel Hamburg. You can always ask for a cleaning at reception. :) Have a save trip, wherever you go next! Best regards, Niklas Peschel, Front Office Shiftleader

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