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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

85%

Rating
2469 Total Reviews
  • 82%Value For Money
  • 89%Security
  • 94%Location
  • 82%Staff
  • 82%Atmosphere
  • 86%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

I wanted not to like this big, trendy hostel. But I liked it. It was very clean, the staff were extremely friendly and helpful, and I had a lovely time talking with a bunch of the other guests in the bar. I guess if I were to dislike anything, it'd be the pod-style bathroom inside the room, but it really was fine, too. The neighborhood is terrible. That's one bad thing. But it was a short walk to a good neighborhood and the hostel had good security. So what can I say: don't hesitate to stay here

Owner Comment (Hide)
Hi, many thanks for the nice review and the recommendation. Whenever you are around, please visit us again. All the best for your travels, Sven Heberling Assistant General Manager

74%

The hostel is ok. The beds were fine and everything was clean. My big issue was that the bathrooms are literally smaller than train/airplane stalls. They were so hard to use and everything got wet so easily, which was terrible for a room of 8 people.

Owner Comment (Hide)
Hi, Thanks for the feedback. We are aware that our en suite bathrooms are smaller than average, but we have some more comfortable once in every corridor. Maybe you want to check them out on your next visit. You are very welcome at Generator at any time. Regards, Sven Heberling Assistant General Manager

77%

it is a very busy hostel. With 24 hours reception. Unfortunately the service rendered there all depends on who was on Duty. Out of five different receptionist we encounter. Only one girl was good. Service with s smile. Two were average. One indifferent. One was so bad that when I asked for the rate of the coin operated lockers, She has the audacity to tell me to go there and check for myself !!! I need another token to dry she thought I was trying to get a freebie. Very insulting !

Owner Comment (Hide)
Hello, Thank you for sharing your impressions from your recent visit with us. I really regret that the service was not as constant as you expect it to be and I fully understand your frustration about the mentioned conversation. We will def. follow up on the issue. In the meanwhile I hope you will not turnaway completely from Generator and give us another chance in the future. Regards, Sven Heberling Assistant General Manager

69%

Small, cramped facilities. Soft beds (i prefer them a bit more firm). But a totally okay place to stay.


100%

Great location. Great price. People were friendly both staff and guests

Owner Comment (Hide)
Hi, many thanks for the fantastic review. It was a pleasure to be your host on your recent visit. Whenever traveling to Hamburg again, we will be there for you. Regards, Sven Heberling Assistant General Manager

80%

the shower and toilet were incredibly small. otherwise no issues.

Owner Comment (Hide)
Hi, many thanks for sharing your impressions with us. It is true that our bathrooms are smaller than average, but have you also checked out the bigger bathrooms on the floors? Would be great, if we can welcome you soon again at Generator. All the best for your travels, Sven Heberling Assistant General Manager

86%

Great and very laid back staff who even upgraded me to a smaller dorm my short stay (which again was due to my late arrival)

Owner Comment (Hide)
Hello, Thank you for sharing your impressions with us. Good to see that we were able to "wow" you on your recent visit. Hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager

83%

The bathrooms in the rooms are to small to actually. I've or clean yourself

Owner Comment (Hide)
Hello, Thanks a lot for your comment. We are currently working on an improvement of the cleaning. Would be nice if we could prove that to you on your next visit to Hamburg. Regards, Sven Heberling Assistant General Manager

97%

Great Location to see the city. Great atmosphere, very clean, a bit small, but overall great

  • 19th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • All Male Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, many thanks for the nice feedback. Good to see that you liked it. Hope to see you next at Generator. Sven Heberling Assistant General Manager

91%

A really nice, modern hostel - very friendly and easy to make friends with other travellers. Only thing is, if you're an inexperienced hosteller, never underestimate the value of a kitchen when booking hostels before your trip! This was the only hostel (out of 6) we stayed in that didn't have one and we didn't realise how useful it'd be before we left. However, we still managed to eat fairly inexpensively and everything else about the hostel was great! Great decor too.

Owner Comment (Hide)
Hi, Thanks for the nice review. Hope to see you soon again in Hamburg. All the best for your travels, Sven Heberling Assistant General Manager

69%

We stayed here for 2 nights in a private room. It's a good bed and that is all. The location is really good but it shows the worse of Hamburg. The room is small, the windows surpriselly blocks all the sound from outside witch is a bus station. The bathroom is really small and the shower was low for my husband that is 1,90m tall.WiFi is good. Staff not really helpfull. There is a bar in the main floor that it seems a point for the locals. In the second night there was a security guard by the door

Owner Comment (Hide)
Hi, thanks for giving us your feedback about your recent stay. I regret that there were so many points to criticise. We will pick them all up and will work on improvements, where possible. Hope you will now not turnaway completely from Generator. Regards, Sven Heberling Assistant General Manager

77%

Nice clean hostel! Easy to get to from the train station, and easy to reach popular tourist places.

Owner Comment (Hide)
Hi, Thanks for taking the time to share your impressions with us. Whenever travelling next I hope Generator will be again your first choice. Regards, Sven Heberling Assistant General Manager

77%

The central location at the Hbf makes it easy to go everywhere in the city. I had a single room and it was nice and comfortabel. Read a lot of people complaining about the size of the bathrooms. Ok, it's not big, but as it was sufficient for me, a person of 186 cm and well-built, it should be for most others, too ;-). There is a fun atmosphere in the hostel, especially in the evening at the bar. Makes it easy to meet people. I had a great time at Generator Hostel in Hamburg and can recommend it

  • 10th Jun 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi, Thanks for the nice words about us. Hope you will visit us again, on your next trip to Hamburg. All the best for your travels, Sven Heberling Assistant General Manager

100%

Had a great time here! They had so many things offered each night that gave the opportunity to meet people easier.

  • 9th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, WOW, a perfect review. Thank you so much for the amazing feedback. We will keep up and even try to get better. Hope to see you soon. Sven Heberling Assistant General Manager

74%

Hostel very close to Central station which is helpful- not the nicest area but quick to get to main sights etc. good room size, each bed has usbs, plugs and a light. Everything is clean, shower room/toilet are tiny though. Staff not particularly helpful/friendly but atmosphere of hostel is nice due to lots of communal spaces.

Owner Comment (Hide)
Hi, thanks for the review. I am glad that in general we left a good picture. Still the comment a about the team will be taken very serioucly because the major point we want to convince our guests about, is the friendliness. Would be great if you chose Generator also on your future trips. Regards, Sven Heberling Assistant General Manager

74%

To my discredit, I only stayed one night, and there was a group of 100 teenagers staying. It is a huge place, sort of like a factory. I like smaller places, but if you don't mind large hostels it's fine. The breakfast was okay.

Owner Comment (Hide)
Hi, thanks for the review. We try to make it as comfortable and cosey as possible, so that even guests, prefering to stay in smaller places, enjoy the time at Generator Hamburg. We will do some changes to improve that in the future. Check it out on your next trip to Hamburg. Regards, Sven Heberling Assistant General Manager

74%

So this hostel has its pros and cons. Typical chain hostel though, they charge for everything like earplugs and such. There was no kitchen, which I always hate, because I'm vegan and so I usually prepare my own food. I don't trust other people to know what being vegan Truly means. But yeah each bed has an outlet which is handy. Really easy to find right out of the Hauptbahnhof (Central train station). Nice bar too. Always felt safe.

Owner Comment (Hide)
Hi, Thanks for the feedback. Unfortunately we are unable to install a kitchen for the guests in our hostel. On your next trip to Hamburg just let the team at the bar know, what you fancy to eat or speak with the front desk team for a recommendation for a good priced vegan restaurant. Hope to see you soon again at Generator. Regards, Sven Heberling Assistant General Manager

91%

Loved my stay here. Free tour was provided as well. Great facilities, friendly and helpful staff. The only problem was that there was a big group of students or kids on the same floor and they were running around and making noises at night. But it wasn't that bad when we closed our door. Anyway, will definitely visit again. Great location!

Owner Comment (Hide)
Hi, Thanks a lot for the great feedback. Looking forward to see you soon again at Generator. Sven Heberling Assistant General Manager

100%

Great! Good localization, good staff

Owner Comment (Hide)
Hi, Maximum Points! That is fantastic. Thank you so much for that. We will still not stop improving service & facilities. See you next at Generator. Sven Heberling Assistant General Manager

91%

Good location. Prob the only hostel in Hamburg, or maybe there was another one but it was too far away. Weekend price was very expensive which was a bummer. Staff was very nice and friendly to me and definitely helped me out at every instance. Even when I checked out late, they were super nice and chill about it. Only prob is a lot of stag parties stay there so it can get annoying sometimes in the bar area.

Owner Comment (Hide)
Hi, Thanks for sharing your impressions with us of your recent visit. good to see that you enjoyed it. See you next at Generator. Sven Heberling Assistant General Manager

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