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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

86%

Rating
2321 Total Reviews
  • 84%Value For Money
  • 89%Security
  • 95%Location
  • 82%Staff
  • 82%Atmosphere
  • 86%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

Dodgy location but that's to be expected when it's so close to the train station. Got my shopping bags searched to make sure I wasn't bringing food into the rooms. Slight overkill and rather invasive.


86%

Pros: Great hostel, one of the best I ever been. 24 hs security and you can't get in without a key. It's 200 mts from, Hauptbahnhof (HBF) train station and from ZOB bus station. Good breakfast for €4.9. Excellent beds, with individual light and plug. Wifi in the room! Big lockers. Clean room. Cons: Some people say small bathrooms, it's true, but you have bigger outside the room. The worst thing here is the staff. Bad faces, bad attitude. It looks like they were charge per word spoken. Poor.

Owner Comment (Hide)
Hello, Thank you for sharing your impressions. I am glad that you have mentioned so many positiv points, but I deeply regret, that our major "plus", the team, did not leave a good picture. Please be asured that we will take the necessary actions to improve the service. As I am unable to turn back the clock I hope you will give us another chance. You are always welcome at Genertor. Yours, Sven Heberling, Assistant General Manager

91%

More like a hotel. Very nice. More than what I expected!

Owner Comment (Hide)
Hello, thank you for your comment. We are happy that we overexcited your expectations. We would be happy to welcome you again. Best regards Martin Major Front of House Manager

66%

I was in a "mixed dorm" with 8 beds. It ended up being me (female) and seven other males for three nights. Not exactly mixed. Everything else was fine though. Nice and close to the Main Train and Bus Station.

Owner Comment (Hide)
Hello, Thank you for your review. It is a good point you are mentioning. I regret that you felt inconvenienced by the mixture of the guests in your dorm. We work on an improvement on this. It would be great if we can welcome you again in Hamburg. Sven Heberling Assistant General Manager

94%

This is a Generator hostel done right (unlike the Copenhagen one). Wifi was great, laundry a reasonable price, staff were super friendly and very helpful, the bar always had a good atmosphere, there were separate showers and toilets outside the main room, and the hostel in general was worth the money. Had a fantastic time here, and will definitely stay here when back in Hamburg! Would be nice if there was a reasonabley priced breakfast though..

Owner Comment (Hide)
Hello, Thank you for your comment. It is great to see that we were able to convince you of Generator. It would be nice to see you soon again in Hamburg. All the best for your travels. Sven Heberling Assistant General Manager

97%

Maybe just work on your directions from the train station. It's right next door to it but most people I stopped to ask, didn't know where it was

Owner Comment (Hide)
Hello, Thank you for providing us with constructive feedback. We are sorry that you had problems to find us. We would be happy to welcome you again in Generator Hamburg. Best regards Martin Major Front of House Manager

97%

The hostel is great! I think is the best i've been so far. The reception and bar have a great atmosphere. Rooms are clean and a detail is that you don't have to pay for bed linen, make the bed or take the sheets with you when you check out. The only thing is that the bathroom and shower are super small, but they are inside the room, which is nice. Overall i'd defenitely recommend this hostel!!

Owner Comment (Hide)
Hello, thank you for your comment. We are glad that you had a good time with us. You are always welcome. Best regards Martin Major Front of House Manager

86%

The toilet and the shower were very small.

  • 28th Oct 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your comment. It is true that our bathrooms are a little small but we wanted that every room has it’s own bathrooms so that our guests don’t need to go on the hallway to use them. We would be happy to welcome you again in Generator Hamburg. Best regards Martin Major Front of House Manager

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