X
NOTE: 9 or more guests qualifies as a group booking, change the number of guests to return to normal search.

Generator Hostel London Reviews

Compton Place, Off 37 Tavistock Place, WC1, London, England

Reviews & Ratings Explained

75%Overall Rating

From 60 ratings
  • 67%Character
  • 83%Security
  • 87%Location
  • 77%Staff
  • 67%Atmosphere
  • 70%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
  • Sort reviews by:


80%

Great location and close to the tube and the centre. Small rooms, but great for the price. Some toilets and showers didn't work or were blocked, but great hostel for a short, quick, cheap stay

  • Novice Nomad
  • 12 Apr 2013
  • Anonymous
  • Wales
  • All Female Group, 25-30
  • (7 reviews)


40%

The lockers in the rooms are small so do not expect to be able locking your suitcase. The wifi does not work in the room but only on the ground floor. The hostel was noisy as it is very big and especially young ones didn't know to behave even during nighttimes. Better bring earplugs. The toilets were not always clean even though it is being cleaned several times a day. The staff was okay. Overall never again. I have been in better hostels in London.

  • Novice Nomad
  • 11 Apr 2013
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)


97%

Love staying at the Generator on my overnight layovers in London. Easy to get to, inexpensive, very clean, friendly staff, and plenty to do in the area. My one and only complaint is that the big bar in the back is no longer there and while the new one is fine too, there was only one beer on tap. Great place and I totally recommend staying here.

Owner Comment (Show)
Its great to hear from you after your most recent visit with us, and even better to hear that we’re such a comfort for you on your London Visits. We want all our guests to enjoy the same central, stylish and sociable experience in whichever of our properties they choose to call home as they explore Europe's most exciting cities. For this reason work has been underway since January to restyle our flagship property in Russell Square and is expected to continue until autumn 2013. With this in mind the ‘Big’ bar will be back and jam packed full of new features and a brand new Design, we’re almost done perfecting it, and we’d love to get your feedback when you return to us soon. I will pass on your great comments to the whole team here and we look forward to welcoming you back to Generator London again soon. Best Wishes Lenny Hughes – GM Generator London

80%

Like: location Dislike: poor wifi, not quite clean (saw a rat in the dinning room)

  • Novice Nomad
  • 05 Apr 2013
  • Anonymous
  • Chile
  • Female, 18-24
  • (2 reviews)

Owner Comment (Show)
Hey there, Thanks for taking some time to share your Generator experience with us after your recent departure. I apologise for any inconvenience you may have faced with the Wi-Fi, it can get very busy and we need to restart every now and again. Next time you’re with us just let reception know and we can get it sorted for you. With regards to a mouse sighting, we have taken this issue very seriously and as a precaution have since called in an external specialist company to check the premises for any such problems. I can assure you that if there was anything disturbed by our refurbishment programme, then it has now been rectified. Thank you once again for sharing your views, and I hope to be able to welcome you back personally to the new Generator London very soon. Best Wishes Lenny Hughes –GM Generator London

70%

Not the worst hostel I have stayed in, but definitely the strangest. Hostel itself was pretty good, even if there is not much around it, but the showers were a bit rusty and the lights over the shower area didn't work. Showers didn't have any hot water a few times, and need improving. I definately wouldn't stay here again though, the worst thing about this place was that there a lot of school children staying on a trip and even adults staying with babies/kids. Totally killed the backpacker vibe.

  • Novice Nomad
  • 31 Mar 2013
  • Anonymous
  • Scotland
  • Male, 25-30
  • (4 reviews)

Owner Comment (Show)
Dear Guest, Thanks for taking the time to share your comments with your fellow travelers online. Its always good for us as well to be able to better the service we are supplying for your next visit. We want all our guests to enjoy the same central, stylish and sociable experience in whichever of our properties they choose to call home as they explore Europe's most exciting cities. For this reason work has been underway since January to restyle our flagship property in Russell Square and is expected to continue until autumn 2013. Thank you for your patience and we look forward to showing you round our upgraded London hostel soon. In the meantime, to follow our progress or if you have any questions about your visit please pop by twitter.com/Gen_Restyle. We’re confident that you’ll love the new-look Generator London when the restyle is completed later this year and we look forward to welcoming you back to Generator London again soon. Best Wishes Lenny Hughes – GM Generator London

70%

This hostel is quite large. I would estimate it holds around 300 people. The hot water is iffy at best. Also, in a bedroom of 10 people, there were 2 electric outlets to charge devices, etc. And those two were hidden on one wall behind one of the beds. Granted the hostel does have charging cubbies downstairs available for a fee to charge phones/iPods, they don't do much good if you want to charge your laptop and your camera. That being said, I would recommend this hostel for location and price.

  • Novice Nomad
  • 22 Mar 2013
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)

Owner Comment (Show)
Hey, Thanks for your comments. We want all our guests to enjoy the same central, stylish and sociable experience in whichever of our properties they choose to call home as they explore Europe's most exciting cities. For this reason work has been underway since January to restyle our flagship property in Russell Square and is expected to continue until autumn 2013. We look forward to welcoming you back to Generator London again soon. Best Wishes Lenny Hughes – GM Generator London

60%

The bathrooms were constantly clogged, but they told me a hundred times and emailed me that it is a work in progress and would be completed in the next few months. I got stuck in the 5 person elevator because there are 6 people...and then they got mad at me for not seeing the small little 5 on the inside of the elevator before i got in it...but having my own room with my friends was nice

  • Novice Nomad
  • 22 Mar 2013
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (3 reviews)

Owner Comment (Show)
Dear Guest, I’m sorry to hear that we perhaps have not met your expectations for your stay on this occasion. We are constantly looking to make improvements to our facilities, and we are at the moment in the process of re-designing Generator London. The property will see all upgraded facilities and accommodation by the end of October 2013, so we hope you would consider us again for your future London trips. I hope you weren’t caused to much inconvenience and we’d love to see you again soon. Best Wishes Lenny Hughes – GM Generator London

57%

We were very disappointed to learn on the evening before our arrival that we had been relocated to a different hostel in a completely different part of London for the first night of our stay. We had chosen the Generator as it was a convenient location for us, as a group of 10, to meet and return to in the evenings after enjoying the sights of London. The hostel we were relocated to was practically outside of central London and in an area that can only be described as run-down and unsafe.

  • Novice Nomad
  • 16 Mar 2013
  • Anonymous
  • Ireland
  • Mixed Group, 25-30
  • (5 reviews)

Owner Comment (Show)
Hello, Firstly can I thank you for taking the time to feedback to us after your recent booking with Generator London. Please accept our sincerest apologies for the inconvenience caused to you and your friends. I can certainly empathise with your situation, especially as you had planned your trip so far in advance. Unfortunately due to an error within our system we were left with no other option but to seek alternative accommodation which was of a similar standard to Generator London. It is even more disappointing to find out that the property chosen was not able to offer you the high standard of facilities that you were expecting at Generator. If you wish to discuss this or any other aspect of your visit to London, please feel free to contact me personally on: alejandro.serp@generatorhostels.com Kind Regards Alejandro Serp Guest Relations Supervisor

67%

Too many kids, large groups that dominated the atmosphere. Not that chilled a spot. Large loud but dull. Was fine for the price and location though, probably would go back. Though I was traveling for work rather than fun..

  • Novice Nomad
  • 26 Feb 2013
  • Anonymous
  • Ireland
  • Male, 18-24
  • (8 reviews)

Owner Comment (Show)
Hello, We do appreciate your recent feedback and thank you for staying with us during your recent business trip. We are glad you did find the location of our hostel very convenient. Given the school holidays, we have seen a lot of kids and school groups lately. Hope they didn’t cause too much inconvenience. We do hope to see you again, and hope this time you can enjoy your time by relaxing and having some fun! Kind regards, Alejandro Serp Guest Relations Supervisor

100%

Great stay. The WiFi could be improved. Everything else was great.


73%

Good place for teenager,,, backpakers, students groups. Don't expect more . The breakfast is one box with every thing , but very low look. For 3€ I had realy better breakfast in other places. In general, they breng you every thing, But very LOW STYLE . "THE STAFF perfect... they are excelent. Ready to help you any time"

Owner Comment (Show)
Hey, Its great to hear from you, and thanks for taking some time to share your Generator experience with us. I’m sorry to hear that you felt the demographic was largely teenager’s or student groups. We do obviously get a very varied type of traveller and try our best to cater for the needs of all our guests. I apologise that we perhaps were not able to meet your needs on this occasion. Our breakfast boxes are designed to be a grab and go concept for the ease of our guests, many of whom will have action packed days of tourist and sightseeing attractions through out London. We constantly gather feedback and change our products where necessary. Its great to hear that you thought our staff were perfect. The team all work super hard to ensure they are taking the time to address every individual guests needs, so this is fab and I will pass on your comments to the team. Hopefully we will see you again in the future, and until then, safe travels Best wishes

90%

Stayed in a 4 bed dorm, a bit cramped, but hostel itself is to be recommended. Security seems better than average for sure. Don't like that you cant rent towels though.

  • Globetrotter
  • 27 Jan 2013
  • Anonymous
  • England
  • Couple, 31-40
  • (29 reviews)

Owner Comment (Show)
Hey! Thanks for your feedback its great to hear that you enjoyed your stay at Generator London! Our security team will be thrilled to hear that you found they were doing a great job. With so many guests staying with us at any one time their comfort and safety really is a priority for us, so its good to hear that we’re getting it right. Towels are available to buy at a small fee, and that means you don’t have to give them back! Bonus! Hopefully we’ll see you again soon, and in the meantime safe travels! Best Wishes

70%

the worse bed that i have to sleep, pillows are to finn (to really finn) and bathroom are nhesty. the hostel have dinner and breakfast, that could be useful in some ocasions.

  • Novice Nomad
  • 27 Dec 2012
  • Anonymous
  • Portugal
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hey there, Thanks for taking some time to share your comments after your departure from Generator London. It disappoints me to hear that you were not completely satisfied during your stay, and ask you to contact me directly so that I can talk to you about the problems you faced. I would be more than happy to chat and answer any concerns you have regarding your stay. I look forward to hearing from you soon Best Wishes

67%

Uncomfortable and impersonal atmosphere, rather like a big concrete underground car park. Rubbish phone service and wifi. Dinner is foul, don't waste ya money. Plus side, lots of power plugs and bed lights. Ok for to one night, as so close to tube.

  • Novice Nomad
  • 27 Dec 2012
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (3 reviews)

Owner Comment (Show)
Hello, Thank you for your feedback after your recent stay with us here in London. All of our guests comments helps us improve our service to you, so that we’ll be better next time you visit us. If you would like to follow up on any of your points personally with me please feel free to email me Best wishes

87%

It's a good hostel, very well located and close to a tube station but if you're like me and decided staying here based in your experience at Generator Hostel Copenhagen I advise you looking another place to stay. Lets be clear, it's not a bad place I just think I was expecting something like the Copenhagen one.

Owner Comment (Show)
Hey there, It’s great to hear from you after you stayed with us at Generator London. I’m disappointed to here that we didn’t manage to meet your expectations after your recent stay at Generator Copenhagen. The good news is we’re having a Make Over right now, so next time you visit us we’ll be brand new again! I hope we’ll se you again soon

57%

Staff seemed uninterested.

  • Novice Nomad
  • 21 Dec 2012
  • Anonymous
  • USA
  • Male, 18-24
  • (3 reviews)

Owner Comment (Show)
Dear guest, Thank you for the feedback. I am disappointed to hear that you did believe the staff seemed uninterested as I can assure you that is not the way we want our staff to deal with our customers. I can only apologize in behave of Generator London and assure you that I will be passing on your comments to the departmental managers for follow up and really do appreciate the time you have taken to write to us. Hope you are having a great start to the new year! Regards, Generator Team

90%

Good hostel? famous? but too big/

  • Novice Nomad
  • 20 Dec 2012
  • Anonymous
  • Russia
  • Male, 25-30
  • (8 reviews)


93%

22/m/australian. I'd give this hostel a 76/100. I originally was going to give it about an 82 but downgraded for these reasons: lift was out of order the whole time I was there (7 nights) and the men's bathroom on my floor was out of order for 5 of the nights due to flooding. Was a bit of a drag since I was on the fifth floor. Staff were very friendly and the hostel was very clean. I would recommend this to friends. It was worth the 19 pounds a night.

  • Novice Nomad
  • 12 Dec 2012
  • Anonymous
  • Australia
  • Male, 18-24
  • (2 reviews)

Owner Comment (Show)
Dear guest, Thank you very much for your feedback and for recommending us to your friends! We do appreciate the good comments regarding our staff and our cleanliness as it two things that we do strive to do the best we can. Regarding the lift and the showers, I can only apologize for any inconvenience caused. But we can assure you that we are working as fast as we can to have it fix as soon as possible. We do hope to see you soon and wish you a Happy New Year, Generator Team

73%

Decent enough hostel, great location and facilities are fine. It's large and impersonal but good if you just need a place to crash for a night.

  • Globetrotter
  • 03 Dec 2012
  • Anonymous
  • England
  • Female, 18-24
  • (29 reviews)

Owner Comment (Show)
Hey, Thaks for your comments after your departure from the hostel. Glad you enjoyed your stay and we'd love to see you back agin in the future at Generator London. Bye for now

87%

The best think abou the Generator Hostel London is its location, just 5 mins waking to a metro station, and in a walking distance to main touristic points in central London. The staff was helpful and the place was very clean, specially the restrooms.

  • Novice Nomad
  • 25 Nov 2012
  • Anonymous
  • Spain
  • Couple, 25-30
  • (7 reviews)

Owner Comment (Show)
Hey there, Thanks for the awesome feedback, glad we were able to make your stay a good one. I'm going to pass on your comments to the staff, who all work really hard to make sure our guests are happy and comfortable, so they will be thrilled to hear this. Best Wishes and seasons greetings Nathan Roberts Guest Relations Executive



View all London Hostels

Please give us your feedback