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Generator Hostel London Reviews

Compton Place, Off 37 Tavistock Place, WC1, London, England

Reviews & Ratings Explained

87%

Rating
3184 Total Reviews
  • 80%Value For Money
  • 95%Security
  • 91%Location
  • 84%Staff
  • 87%Atmosphere
  • 87%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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60%

Lots of security but they did nothing about the noise from the next room which went on til 4am


100%

I went to five different countries on this vacation and I have to say that this one was the best one everything is just perfect and right on time it's not too expensive not cheap just very average. I loved this hostile I totally recommend it!

Owner Comment (Hide)
Thanks for your awesome feedback! We love you too and can't wait to see you again soon! Big #GenLove from London! Best Wishes, Nate - Guest Relations Executive

100%

You guys were awesome! The atmosphere and the inside decor is amazing. A little hard to find but definitely comfortable beds, friendly staff and tons of things to do inside the hostel. Loved it!


100%

Great place that is very popular and has a lot of atmosphere, staff is incredibly helpful and friendly, facilities are good and the hostel generally well kept. Only complaint I've heard: some of the 8 person rooms only had 2 outlets for everyone to share so that seemed pretty poor but I personally did not run into that problem.


77%

Okay location. Reception was incompetent. My key didn't work for my room twice. No one working wanted to give me change to dry my clothes so I had to take wet clothes in my luggage. I wasn't told anything by reception when I checked in, just given my key. No tips or directions for London or for the hostel itself. Poor staff except for security and some cleaning crew who were so friendly. Security everywhere which is good. Nice big lounge and cool bar. No bed light and young crazy guests.


100%

Had a great time, met a bunch of people. Definitely a great hostel. DJ was a little loud for a chill beer at 9pm though.

Owner Comment (Hide)
Hello! Thank you so much for writing your review after your stay with us at Generator London. It is super to hear from you and we really appreciate your feedback. We hope to see you again soon. Best Wishes, Nate – Guest Relations Executive

80%

Nice hostel, perfect for short stays and young people. The spaces (bedrooms, bathrooms, showers) are very tiny, especially for the toilet/showers, you don't know where to put your stuff to take a shower and two people are already too many. Also, a bit annoying the fact that, as all doors (bedrooms, bathrooms, showers) close automatically (if you don't hold them from closing) starting from 5:30/6 am, the hostel becomes VERY loud and if you're a light sleeper, it's hard to keep sleeping.

Owner Comment (Hide)
Hi there, thanks for sharing your thoughts after your stay with us at Generator London. I was disappointed to hear that we had not quite met your expectations on this occasion but we really do appreciate your feedback. We hope to see you again soon. Best Wishes, Nate – Guest Relations Executive

89%

Got put into a 13 bed dorm even though i booked a 10 bed dorm well in advance. Unsure why this was as if i wanted to stay in a 13 bed or more i would have booked it and at that rate. Wish i was told about the breakfast option on checkin and paid in advance i didnt realise this until someone told me the day i checked out so was eating at cafe down road. Everything else was great. Could it be possible to get a hook inside the showers too to hang valuables (room card etc) when showering

Owner Comment (Hide)
Hi there, thanks for getting in touch with us after your recent stay. I'm sorry to hear about the confusion you faced with the room types and breakfast. we appreciate your feedback and if there is anything else you would like to chat about do feel free to email me on: nathan.roberts@generatorhostels.com Thanks for choosing Generator London. Best Wishes, Nate - Guest Relations Executive

94%

Clean room, awesome staff, the bar at night was very fun to drink at. Overall great place to stay

Owner Comment (Hide)
Hello! Thank you so much for writing your review after your stay with us at Generator London. It is super to hear from you and we really appreciate your feedback. We hope to see you again soon. Best Wishes, Nate – Guest Relations Executive

94%

My only complain is that there's only 1 elevator in the hostel and sometimes it's used by the staff to move stuff around, also the breakfast card is a trap shouldn't have bought it LOL. Other than that, great hostel in general.

Owner Comment (Hide)
Hey! Thanks for your review after your stay! Great to hear you enjoyed your stay overall and we appreciate your comments and suggestions. See you again soon at Generator London. Nate - Guest Relations Executive

83%

Great hostel. Really good facilities with lights and power points at each bed. However bunks are really noisey. And bathroom floor gets flooded and stays wet as there's no door on the shower. They also need either a power point in bathroom or a mirror near the power point in the room for doing hair. But really modern and nice hostel, feels like more of a hotel.


91%

Great friendly staff who were very helpful. Great bar where the drinks are cheaper than when you're out in town. Security 24/7. they overbooked, but compensated by giving us a new (bigger) room.

  • 7th Apr 2015
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hello! Thanks for your great feedback after your stay with us. It's good to hear from you and we hope to see you back in London again really soon. Best Wishes, Nate - Guest Relations Executive

69%

Was quite a nice hostel but be prepared to wait ages for anything here. Everyone checks in at 2 and it took the lady 25 mins just to check us in, I felt sorry for all the people lined up behind us. We waited 45 minutes in the line for breakfast and others waited much longer. Also make sure you take your card out with you, the security guard tried not to let us in because we didn't take our individual room keys out, nobody told us this! Other than that, hostel was nice, woukd go again

Owner Comment (Hide)
Hello! Thank you so much for writing your review after your stay with us at Generator London. It is super to hear from you and we really appreciate your feedback. I's sorry you had to wait long time during your check in. We hope to see you again soon. Best Wishes, Nate – Guest Relations Executive

97%

modern, clean hostel with bar and everything you might want and need in a great location... however... whoever designed the showers- especially on the ground (first) floor- deserves a big slap! Will take someone with long hair forever to wash hair under those silly showerheads- and those who don't want to will get them wet anyway, no privacy whatsoever and on the ground floor if you step out of the shower and someone opens the door to the toilet/showers everyone in the hallway gets an eyeful.

Owner Comment (Hide)
Hi there, thanks for sharing your thoughts after your stay with us at Generator London. I was disappointed to hear that we had not quite met your expectations on this occasion but we really do appreciate your feedback. We hope to see you again soon. Best Wishes, Nate – Guest Relations Executive

54%

The room was extremely noisy at night, because the club kept screaming all night long. The heating system didn't work, making the room super cold at night. The toilets was far from our room, and what's worse, not enough hot water for shower. One of the safeguard was not friendly at all. Otherwise it was generally good.

Owner Comment (Hide)
Hello, I was disappointed to read some of your feedback after your stay, as we aim to achieve a top notch service for all our guests. We appreciate your feedback and I will make sure the team here gets to see your comments. Thanks again for choosing Generator and we hope to see you again soon. Nate - Guest Relations Executive

86%

I didn't spend much time at the hostel but the bar food was quite nice and the overall atmosphere in the common rooms were good. The room was quite tight with few plugs and there was always someone sleeping which made it hard to talk to anyone else in the room. The shared bathroom was always dirty and the shower stalls were very difficult to use and keep your items dry. The staff was very helpful though and made my weekend in London quite enjoyable.


97%

Have stayed here several times and certainly will again! Best hostel ever!!!


100%

Loved it! My first hostel experience and the bar scene was awesome, bathrooms were clean, the people staying seemed friendly too. The security guard at the door was also very attentive. I highly recommend this place based on location, cleanliness, and friendliness of other visitors

  • 25th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello! Thanks for sharing your feedback with us! It's good to hear from you and we'll see you again soon! Nate - Guest Relations Executive

80%

Only a short walk to the train station. During the day there was a door man and at night there was somebody standing near the property asking for key cards. The common area was spacious with lots of different areas to sit. I loved the design of the whole place and the quirky decorations. My only issue was with the room. It was very different from the photos they advertised. I stayed in a 4 person room and it was so small. Other than that I had a good stay.


80%

Too big, Kind of wanna be backpacker/Globetrotter atmosphere. Can't escape the chiiling music...but anyway, a Lot of places to hang around.

  • 19th Mar 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • All Female Group, 31-40
  • (1 review)

Owner Comment (Hide)
Hi there, thanks for your feedback, it's good to hear from you and I will pass along your comments to the team here in London. We hope to see you again soon. Best Wishes, Nate - Guest Relations Executive

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