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Generator Hostel Prenzlauer Berg Reviews

Storkowerstrasse 160 (Off Landsberger Allee), Berlin, Germany

Reviews & Ratings Explained

72%

Rating
2314 Total Reviews
  • 76%Value For Money
  • 74%Security
  • 68%Location
  • 77%Staff
  • 67%Atmosphere
  • 74%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

The hostel was very good, good localization and a lot of places to sleep. But some people who sleep there are very rude. Some couple from Spain arrived to my room at 3am and they switch on every lights, prepared beds very, all the time they were talking. In 8 bed room 6 people tried to sleep. Maby its because of the price. I know that hostel is not to blame, but I warn people.

  • 30th Jan 2016
  • Novice Nomad
  • Anonymous
  • Poland
  • Couple, 18-24
  • (1 review)


74%

Mass Product, Bed is very nice and super clean


89%

It was a really nice stay in Generator. In spite of the distant from the center the train and tram station is quite close . The enviroment was great and the best was the personal that try to help you everytime. We were so lucky to know Aida Who helped us in everything , she was sobre kind! The only thing i miss is a small kitchen . Anyway you can it in a room quite big with your own food.

  • 23rd Jan 2016
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Guest, thank you very much for taking time to write us a feedback to your stay. We are more than happy to hear that you enjoyed your time with Generator Hostels in Berlin. We hope to get a chance to welcome you again soon. Best wishes - Melanie, Ass. Front Office Manager

77%

The hostel is pretty large so you'll need to be comfortable with lots of people. The beds are comfy and the staff is very informative and friendly. There's a bar on premises with a good happy hour and the lounge is good for relaxing. The bathrooms are very big but dormitory style. It has a great value for the price but if you want something more homestyle this isn't the place


80%

Typical large hostel. Value for money. Very clean, secure. Facilities are great, bar is OK, reasonably priced drinks. Good connections with public transport. To far away from the city center in my opinion. Something to do every night.


100%

Wifi connection is amazing considering my room is at the 7th floor. Wouldn't mind so much about it's location outside of Mitte, because the train/tram station is literally outside the door. A bit disappointed they dont have kitchen to prepare food.

Owner Comment (Hide)
Dear Guest, thank you for taking time reviewing your stay with us. We are happy to hear that you enjoyed your time in Berlin with Generator Hostels. We hope to welcome you again soon. Best wishes - Melanie, Ass. Front Office Manager

86%

Great hostel, especially for the price, but being so big it makes it difficult to meet people outside of your dorm and it lacks atmosphere. Also, there's no kitchen for travellers to use which is how they try and suck you in to buy breakfast from them (not really worth it unless you want to eat your body weight in Nutella and bread rolls), and then buy other meals at their bar. Still, would stay again, especially for the price.


46%

Nice beds. Big bathrooms. That's about what's good in there. Expensive breakfast without many options, lockers in the room were kinda destroyed, no guest kitchen, you had to pay for lockers before check in and after check out. Basically, we paid a lot just for sleeping and showering, everything else you'd expect to be included was not or non existent. I would not recommend. When going back to Berlin I will try to find a small normal hostel.


80%

The generator is great on cleanliness, helpfulness, location, etc. it's a little hard to meet people in my opinion, but I'm also a solo female traveler and this causes me to be timid! I would definitely stay here again my next time in Berlin. The value for the price is fantastic and the staff is very friendly.

Owner Comment (Hide)
Hello Kelsie, thanks a lot for taking your time to leave a short review. We are really thrilled to read about that you liked it that much and hope to see you again really soon. Take care and best regards. Ronny S. FO Supervisor

43%

If you have an iPhone 4 or 4s you're going to need to talk to the counter staff to try and get it working. I had to do this around 5 times, talking to about 12 staff in total; of these only 2 made any attempt to help me. Every conversation I had with these 12 staff was met with contempt and annoyance. Adding to this, the kitchen staff were similar; it was apparently bothersome to order food from them directly, and would instead redirect you to the bar for god knows what reason.


77%

Pretty nice place to stay, huge hostel with every sort of facility available, internet connectivity was awesome!. Although the place is far away for the center its well connected with tram and s-bahn. Dorms were cleaned regularly, breakfast and food amenities was available plus supermarkets are located nearby, so you are well fed! staffs helps with your queries generously, the only bugger was the room locker and the charging ports in the room. would definitely recommend ppl to stay here!

Owner Comment (Hide)
Hello Aninda, thanks a lot for taking your time to leave a short review about your stay in Generator Berlin Prenzlauer Berg. We are glad that you liked it that much and can hardly wait to see you again really soon. Take care and best regards. Ronny S. FO Supervisor

86%

The staff members that I encountered over my stay were all very pleasant and eager to assist. The facility itself was easy to find and very comfortable. If I didn't have things to do, I would have just hungout there.

Owner Comment (Hide)
Hello Aaron, thanks a lot for taking your time to leave a short review about your stay in Generator Berlin Prenzlauer Berg. We are thrilled to read that you liked it that much and hope to see you again some time. Take care and best regards. Ronny S. FO Supervisor

46%

My friends bed were to short and squeky. The beds are just 1,90cm. The temperature on the shower was constantly changeing. No glasses on the room to drink water with and etc. You had to bring the towels to the reception your self. And the hairdryer they rented was from the 80's and did not work properly. Much school teens were there.

  • 8th Dec 2015
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello Suzanne, thanks for taking your time to leave a short review. We are sorry that our hairdryers didn't match your expectations. Did you take the chance to ask at the reception, kitchen or bar for glasses? Our staff would have been pleased to assist in any way. Hope to see you again. Regards. Ronny S. FO Supervisor

91%

Would have a been a perfect review except for our laundry experience. On us: should've used the laundry late at night because this is a BIG hostel with lots of people & two pairs of washer/dryers. On them: one and a half hour in the dryer, we had wet clothes. Their response: "Oh yeah, that one has problems." Maybe put "out of service" sign then? Wasted half a day. But clean, lots of activities for the young, a ready staff, and good location right on Eastern Ring of S-Bahn and a Metro stop.


71%

This hostel was nice had a great bar, staff and the rooms were really nice. But was strange I was staying in an 8 bed room and there were only 6 plug outlets and they weren't all at each bed. They were all near the window so if you don't have a bed near the window you have to keep getting in and out of bed if you want to use your phone.

Owner Comment (Hide)
Hello Tegan, Thanks a lot for taking your time to leave a short review about your stay in Generator Berlin Prenzlauer Berg. For the plugs we'd like to let you know, that we are planning to put new beds in our dorms which have a plug each. Hope to see you again really soon. Best regards. Ronny S. FO Supervisor

49%

To start off I would like to say that overall you are getting what you are paying for, so... not much. I wish I could say that the staff was nice or trying to help at anytime, but there was never a smile on their faces and it looked like they were not happy at all (gotta add to that, that at least they let us use the phone twice as we were having problems reaching our friends but of course no smile or you are welcome...). The last thing, one of the male toilets was fullofpuke until almost noon

  • 13th Nov 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • All Male Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Alberto, thanks for taking the time to leave a short review about your stay with us. I am really surprised about what you experienced regarding the behaviour of the staff. This is not even close to what our service should actually be like and and there will be some serious dialogues about it. Hopefully you enjoyed your trip anyway and will maybe visit another Generator some time soon. Take good care and best regards. Ronny S. Front Office Supervisor

60%

The facilities were great, the living room, bathrooms etc. excellent. Unfortunately one of the members of staff was a piece of s.. but otherwise it's ok.

  • 27th Oct 2015
  • Novice Nomad
  • Anonymous
  • Poland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you very much for your review Krzysztof. We hope you enjoyed your stay at GENERATOR as good as possible. I apologize if one of our collegues misbehaved and you felt offensived. I hope you will come back soon. Take care and best regards. Ronny Spilka FO Supervsiro

71%

This hostel is a huge, and seems to have a lot of groups, possibly on school trips or something. So there are often some young kids mucking about. Also it advertised food, but each time I went to to order there was noone around, so I ended up going outside the hostel.

Owner Comment (Hide)
Dear Jeanette, thanks you very much for taking time to write us a feedback. I'm really sorry for the circumstances of your stay. That is definitely not that kind of service we would like to offer. We will take your review as the possibility to improve our service. Hope to see you again soon. Ronny Spilka Fo Supervisor

66%

Cheap, safe and good located hostel. If you just need a place to sleep - that's the place to be. Clean showers, security service, lockers, comfortable beds and a good location. I recommend this place for travellers on a budget and those who don't need any kind of "extra comfort or service".

Owner Comment (Hide)
Hello Torsten. Thank you so much for your great review. We are happy that you liked your stay at Generator Prenzlauer Berg so much and hope to see you again really soon. Take care and best regards. Ronny Spilka, Front Office Supervisor

80%

Overall a good experience with this hostel, everything was good but the problem is that we have to pay for lockers and staff was bit rude.

Owner Comment (Hide)
Hello Sahil. Thank you so much for your great review. We are happy that you liked your stay at Generator Prenzlauer Berg so much and hope to see you again really soon. We will also take make sure that our staff wont be rude again. Take care and best regards. Ronny Spilka, Front Office Supervisor

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