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Generator Hostel Prenzlauer Berg Reviews

Storkowerstrasse 160 (Off Landsberger Allee), Berlin, Germany

Reviews & Ratings Explained

72%

Rating
2235 Total Reviews
  • 76%Value For Money
  • 78%Security
  • 66%Location
  • 73%Staff
  • 71%Atmosphere
  • 72%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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60%

This is an ok place if you are a young partier. Only wifi in the lobby where there's a very loud & obnoxious basketball arcade game blasting almost constantly. Tons of student groups coming through. Ensuite bathrooms are like ones in airplanes with a very tiny shower. Lockers were expensive & one was broken, almost locking our stuff inside. Kitchen was closed off most of the time so you couldn't get coffee or water. Pluses: friendly enough staff, hostel close to U-Bahn. Felt like college dorms.

Owner Comment (Hide)
Dear Guest, thank you a lot for your review. It is nice to hear that you all in all enjoyed your stay. I'm sorry for the circumstances you had during your stay. For your next stay please don't hesitate to use the fridges at reception if you would like to have some snacks or cold drinks. Our reception is open 24/7 to help you with opening hours for the kitchen or directions to nice restaurants. Kind regards - Melanie, Ass. Front Office Manager

54%

Very out of the way of the city centre, got fined by public transport just finding my way there. Reception staff are friendly but bar staff not so great - quite lazy, refused to take my plate to the kitchen after Id had dinner so had to take it myself, and vibe wasn't the best either just a bit childish and young but still very very very loud. Wifi doesn't reach room and overall was pretty disappointed, but clean and good facilities and cheap and ok to access on trains.

Owner Comment (Hide)
Dear guest, thanks for writing a feedback. It is good to hear that you had a great stay. We will consult our bar team and we will take your review as the chance to improve our service. We hope your next stay will convince you in total. See you soon. Best wishes from Berlin - Melanie, Ass. Front Office Manager

71%

Very nice in terms of facilities but not much of an as big and far out from the centre of Berlin and any restaurants /bars

Owner Comment (Hide)
Hello. Thank you so much for your great review. We are happy that you liked your stay at Generator Prenzlauer Berg so much and hope to see you again really soon. Take care and best regards.

51%

Wifi basically non existent, bathroom small and dirty, no good vibe and the staff are basically rude, good location though

Owner Comment (Hide)
Hello. Thanks a lot for taking time to write us a feedback. I'm sorry that you did not feel well with us. We hope that we get another chance to convince you of the benefits of Generator. Best regards. - Front Office Supervisor

51%

Accidentally booked this Generator hostel confusing it for the one in Mitte. Place is enormous (over 900 beds) bathroom in the dorm looks like it's taken straight from an airplane lavatory. Nothing interesting in the area so always have to train somewhere else. Was there during heatwave and on 9th floor, no aircon so felt like I was suffocating in the middle of the night. Arrived after check in time and still had to wait an hour to be checked in by staff. Wifi only in the lobby.


83%

Good hostel. Quite a way from the hub of Berlin but easily accessible.


77%

Bedrooms are like a sauna but other than that it was great

Owner Comment (Hide)
Dear Guest, thank you for your feedback. We are glad to hear that you had a nice stay at Generator Berlin Prenzlauer Berg. We hope to welcome you again as soon as possible. Best wishes from Berlin - Melanie, Ass. Front Office Manager

29%

The rooms were disgusting as were the bathrooms, the dryer was broken so I was stuck with wet clothes. Overall did not enjoy my stay here - wish I wouldn't have wasted money. Location is terrible as well

Owner Comment (Hide)
Dear Guest, thank you for taking time to give us a feedback. I'm really sorry to hear that you made such negative experience with us. That is not the service we would like to offer at Generator. We hope we will get another chance to convince you of Generator's benefits. Kind regards, Melanie - Ass. Front Office Manager

51%

To be honest, you get what you pay for here. Unfortunately we came while all thier systems were down and a heat wave was in full swing. No airconditioning, the windows only open maybe 10 centimeters also, the wifi only works in the lobby so if you want to relax and text your friends, don't look to forward to it. Last but not least it is extremely loud at night, they have their own bar that blasts music till the early AM. I would definitely not stay here again.

Owner Comment (Hide)
Hello. Thanks a lot for taking time to write us a feedback. I'm sorry that you did not feel well with us. We hope that we get another chance to convince you of the benefits of Generator. Best regards, Front Office Supervisor

97%

it is really the best hostel at been staid! I hope I could go to this hostel in London and Dublin!

Owner Comment (Hide)
Hello. Thanks for taking your time to give a short feedback about your stay in Generator Berlin Prenzlauer Berg. We are really glad to read that you enjoyed it that much and hope to see you again as soon as possible. Regards. Ronny Spilka. Front Office Supervisor

74%

Clean place. Nice beds. The showers need to be fixed as there is no support to hang it and because of that while showering I had to hold it with one hand which was a pain in the ass.


43%

On arriving at the hotel we were told the servers were down so we could not check in. But they did not offer us to use the bathrooms or anything, we were only given a free drink. When we got checked in at 10Pm the room was very basic but had stains all over the bed sheets, the lockers weren't useable so there was no security. The showers are dirty and awful. They could give better directions to the hotel also, we were told to get off at central station when we could have got off at ostbanhof


80%

Had to change rooms due to a mess up; in first room despite the guy telling me that the locker was very big and would fit my suitcase in(leading me to buy a padlock for it) the door was far too thin for my suitcase, in the second room the locker was under the bed and wasn't able to open due to a wall in the way! I think lockers should always be a given- without having to buy padlocks. There isn't enough sofas in the lounge area, and you really need to sort out the teeny tiny toilet stalls!!!

  • 25th Jun 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


63%

For the money i spent i cant complain too much, but one thing i ll mention, i was here for 6 days and wished too extend, ask Kenneth if i could extend in a cheaper room or same price room, he told me there was only more expensive rooms left so i checked out, i went on hostelworld & their was 8 bed dorms for 9€ a night?! So i booked it & came back, dont appreciate staff trying too scam me.


69%

Staff are great always willing to help but the set up is more of a hotel and some rooms are way over priced location isn't great need transportation to go anywhere wifi only works in the lobby and all the parties they promote and the bar open late isn't always the case a lot of school kids always around 15 16 years old not ideal

  • 20th Jun 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)


46%

Deffinetly not a place for solo travellers, out of the way and wifi only in common area. Huge building with only one bathroom on my floor so I had to walk quite a distance to use the toilet and shower. Would have been fine expect there had been holes punched in the walls and cheaply plastered over so kinda felt like I was in a halfway house or something. No where really good to eat close by and staff Seemed rather rude. Would not recommend or stay again could find better for cheaper.


63%

Our stay was really nice and we did enjoy it. The beds were comfortable and the ATM machine on the ground floor was really helpful. The wifi however wasn't very good and you could only get it on the ground floor so for us being on the 4th floor wasn't very good. The bar never opened when it said it should be open with no notifications saying when it would open. The breakfast wasn't worth the money we paid at all but despite this, we did have a pleasant stay.

Owner Comment (Hide)
Hello. Thank you so much for your great review. We are happy that you liked your stay at Generator Prenzlauer Berg so much and hope to see you again really soon. Take care and best regards. Ronny Spilka, Front Office Supervisor

31%

This hostel should be avoided at all costs until some major changes are made. The negatives are: - Wifi doesn't work in the rooms - Showers are awful (dirty, soaked, and you have to hold the faucet and the shower simultaneously to make them work) - Lockers don't even close - Terrible atmosphere - full of large groups of intensely annoying teenagers on a school trip when I was there - Rude staff - Location is not good - a mission to get anywhere. AVOID. Go to Wombats instead.


89%

It was a really big hostel so it had more of a hotel vibe. I really enjoyed the lobby areas and bar!


77%

Very similar to a hotel. Facilities are super clean and well-managed with clean sheets every day. Downside is that you need to go downstairs to receive wifi and the main lobby is spaced out with metal furniture - not the cosiest thing. Definitely worth your stay if you're interested in just hanging out with your own friends or having a space to retreat into - but not a space for meeting people easily or relaxing. Still a great stay!


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