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Generator Venice Reviews

Fondamenta della Croce, 84-86, Giudecca, Venice, Italy

Reviews & Ratings Explained

86%

Rating
1347 Total Reviews
  • 82%Value For Money
  • 89%Security
  • 77%Location
  • 84%Staff
  • 88%Atmosphere
  • 91%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Great experience. Will definitely come again. Clean & safe!

  • 29th Jun 2015
  • Novice Nomad
  • Anonymous
  • South Africa
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Guest, Thank you for taking the time to post your recent review. We are glad you enjoyed your stay. We hope to welcome you back to Venice in the near future. Kind regards Venice Team

86%

Very cramped in the room we stayed in both 16 and 10 bed and could barely move! The hostel itself though is very nice Good food downstairs and great views Also could increase the bed to shower ratio as we had 1:10 in the 10 bed and 2:16 in the other which at prime showering not time wasn't ideal. Overall we had a very enjoyable stay in Venice

Owner Comment (Hide)
Dear Guest, Thank you for taking the time to post your recent review. We appreciate all the comment as they really help us to ameliorate our services We hope to welcome you back to Venice in the near future. Kind regards Venice Team

60%

The facility itself was nice and clean but there's nothing to do on the island without paying a ridiculous amount for public transportation so the location was a big problem for us. The staff was also extremely rude to us. Franchesca took our order for breakfast in the morning and accidentally made us two cappuccinos because she didn't listen to our order. She then confronted us about it and tried to make us pay for the extra cappuccino. We left the hostel in tears.

  • 28th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (1 review)


89%

Very nice, clean hostel with comfortable beds. The location was a little out of the way, but the view across the water was beautiful and the water bus runs all through the night. I arrived the first night at 1 am and checked out at 4am, so the 24 hour reception was great.

Owner Comment (Hide)
Dear Guest, Thank you so much for your great comments following your stay with us, its always amazing to hear that we’ve made someone’s stay in Venice really enjoyable. Hope to welcome you back in the near future. Best regards Venice Team

83%

The location is nice and quiet since it's not directly in venice. The hostel itself is really pretty to look at, as well as the interior design! The two things I didn't enjoy as much is the price for the waterbus to the hostel (7 Euros one way for the short trip of 5 minutes from venice to the hostel) and that only two people from the staff were really nice and helpful but the others were just looking as they weren't really happy to work there. But all in all we had a wonderful time :)

Owner Comment (Hide)
Dear Guest, Thank you for your review. We are glad to hear that you enjoyed the location and the design of the structure We are sorry to hear that you thought the staff were not very nice. Our staff are trained to make guests welcome and I’m sure if you got anything other than warm greetings it was not intentional. My apologies if you experienced any inconvenience We will delighted to welcome you in Venice in the near future Best wishes Venice Team

83%

The hostel was very clean and very nice. Although it wasn't in the city center, it was fairly easy to get there. The only issue was Venice itself, which is a maze to get around. Having GPS on the phone is a must. The staff were pleasant and the rooms were nice with key card security along with personal lock boxes that you need your own lock for. The only issue was the facilities. There weren't any bathrooms attached to the 8 man room. You had to go into the hallway and there weren't enouh.

Owner Comment (Hide)
Dear Guest, Thank you for your recent feedback. we are delighted to hear form you that you enjoyed your time with us, we are disappointed to read you comments concerning the bathroom, every floor is equipped with more than 2 bathroom per gender per floor We hope to welcome you again n Venice Best wishes Venice Team

80%

Really great lobby to hangout in, check the Internet, have a few drinks, and hang out with fellow travellers. The bathroom showers are really small and there is not much room to put your stuff. Probably the best place in Venice though.

Owner Comment (Hide)
Dear Guest, thank you for your wonderful review, we are thrilled to hear that you enjoyed your time with us We hope to welcome you again in Venice best wishes Venice Team

74%

It was a really nice hostel, super clean and very up to date. The employees I encountered weren't very friendly and they didn't provide any help with navigating the city. There also weren't many set activities or events at the hostel to get people involved, at least I didn't hear about anything. Otherwise the facilities are really nice if you are just looking for a quality place to sleep, not if your looking for good customer service.

  • 26th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear guest, Thank you for your feedback. It is one of our core values to welcome everyone with friendliness and warmth and make them feel right at home.Please accept our sincere apologies that our performance was not up to scratch on this occasion. We would appreciate the opportunity to talk to you about the service interaction you described. You can reach our Ops.Manager at keti.camillo@generatorhostels.com. We are looking forward to hearing from you. Kind regards Venice Team

94%

I wanted to see Venice so I found out a boy this place. It's a bit pricey but the atmosphere is pretty cool. Really nice lobby. Bar/cafe, plenty of spaces to sit, dj playing music, dance floor. I like that's there is 24 - hr reception area. The rooms Were nice. The whole place seems fairly new so good bunk beds and space to get around. Only complain is the bathrooms are very small.

Owner Comment (Hide)
Dear Guest, Thank you for your recent review on the Generator Venice. We are delighted to hear you enjoyed your stay and great to see all the positive comments. Hope to welcome you back in the near future. Kind regards Venice Team

94%

Wonderful staff. Great atmosphere. Good food. One of the better hostels in Europe.

  • 24th Jun 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Guest, Thank you for your wonderful review, we are thrilled to hear from you that are satisfied with our staff and atmosphere We will be delighted to welcome you again in Venice or in another location in Europe Best wishes Venice Team

63%

Too many people in a room. Staff not very friendly. Very expensive considering the location is also a bit far. But the facilities and other things were top notch.


83%

Super clean, super cute! Can't really go anywhere fun without taking a boat, and boat tickets are kind of expensive, but only two stops away from main attractions like st mark's. Has a good vibe and lounge area, but most of the staff were stand-offish and didn't really seem to care whether or not they could help. Good breakfasts!

  • 21st Jun 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


71%

Don't buy the breakfast. It is nothing like how it is described, with half of the food missing. Otherwise I had a great stay!

Owner Comment (Hide)
Dear Guest, thank you for sharing you review online. We are glad to hear that you enjoyed your stay with us, we are disappointed to read your comments concerning the breakfast, your thoughts will be shared with our F&B Manager in order to improve our quality of services We would be delighted to welcome you again in Venice in the near future Best wishes Venice Team

91%

room was modern and clean -beds were relatively private and coy with a shelf, reading light and socket and underbed storage locker for each person. great atmosphere and close to everything


74%

While I know it is Venice and lodgings are really expensive, I'm not sure Generator is worth the money. While the facilities are nice- bar downstairs and nice beds, but the light for my bunk was broke- the staff aren't very nice/helpful. They were pretty condescending/dismissive when we asked questions and the staff ignored us at the bar even when it wasn't busy. I think that while Generator has the potential to be great, and probably has been for others, it wasn't as great as we expected.

Owner Comment (Hide)
Dear Guest, Thank you for your recent review. We are disappointed to hear that you did not enjoy your stay. We welcome all feedback as it gives us a great indication of how we can improve our services/facilities, so We would like to thank you for sharing yours with us. If you wish to talk about any aspect of your stay further please feel free to email our ops manager at: keti.camillo@generatorhostels.com We hope that you will return sometime in the future. Kind regards Venice Team

74%

Pretty good place, but a bit overpriced (as most places in Venice tend to be). Decent location, just two stops away from San Marco square on the waterbus. The breakfast was alright. Nice facilities, but there was a fairly small bathroom (2 showers, 2 stalls) for a whole floor of people (probably 50-70).

Owner Comment (Hide)
Dear Guest, Thank you for your recent review on the Generator Venice. We appreciate all your comments good or bad as it gives us a great guide on how we can improve our customer service and facilities. All your comments will be shared with the relevant departments for review. We hope to welcome you back to Venice in the near future. Kind regards Venice Team

86%

A bit over priced and breakfast was a real disappointment and the bar was more expensive than a regular bar

Owner Comment (Hide)
Dear guest, Thank you for sharing you review online. We appreciate all the comments as they really help us to ameliorate our services, your thoughts will be shared with the whole team We would love to welcome you again in Venice Best wishes Venice Team

86%

Absolutely loved this hostel! It is gorgeous from an interior design viewpoint, and professionally run. Rooms are modern and clean. Excellent bar and restaurant downstairs. Wonderful atmosphere. Yummy pizza place a few doors down. Location is alright, you won't be on the main island. When you walk out the door, you're on the water - which is cool, but then you have to take a 20 minute ride on the vaporetto to get to the main attractions. I didn't find this to be an issue.

Owner Comment (Hide)
Dear Guest, Thank you for taking the time to post your recent review. We are glad you enjoyed your stay. We hope to welcome you back to Venice in the near future. Kind regards Venice Twam

89%

Great hostel! Clean rooms and good vibe. Only bad part was trying to get back to it later at night.

Owner Comment (Hide)
Dear Guest, Thank you for your review after your stay with us, we are glad to hear from you that you had a great time with us. the hostel is located on Giudecca's island that is served 24/7 by different lines of waterbuses We would love to welcome you back in Venice soon Best wishes Venice Team

66%

The people were what made my experience worth it. I wouldn't have paid as much for what I got - not enough showers, and VERY awkward to get in and out of. Few washing machines that were incredibly overpriced and the bartenders would just ignore you for a while before serving you. Also, BRING A PADLOCK because you're required to use your own to lock your cabinet. Overall, it wasn't terrible and I did have a good time but not exactly worth what I paid, I think.

Owner Comment (Hide)
Dear Guest, Thank you for your recent review. We are disappointed to hear that you did not enjoy your stay. We welcome all feedback as it gives us a great indication of how we can improve our services/facilities, so I would like to thank you for sharing yours with us. If you wish to talk about any aspect of your stay further please feel free to email me at: keti.camillo@generatorhostels.com We hope that you will return sometime in the future. Kind regard Venice Team

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