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Globetrotters/The Townhouse Reviews

46/48 Lr Gardiner Street, Dublin 1, Dublin, Ireland

Reviews & Ratings Explained

82%Overall Rating

From 116 ratings
  • 82%Character
  • 83%Security
  • 88%Location
  • 82%Staff
  • 77%Atmosphere
  • 81%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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70%

cleaners very rude and unhelpful. Kitchen not available before 14.00. You even can't take a glass of water

  • Novice Nomad
  • 06 May 2013
  • Anonymous
  • Spain
  • Male, 18-24
  • (3 reviews)


73%

Pretty nice beds/rooms. Great lobby area and smoking garden. No locks on the lockers was a downside. We were unfortunate enough to have TERRIBLE neighbors in our dorm who were loud and keeping everyone in the room up, but this wasnt really the hostel's fault.

  • Novice Nomad
  • 04 May 2013
  • Anonymous
  • USA
  • Male, 18-24
  • (6 reviews)

Owner Comment (Show)
Thank you for your feedback. Next time you visit come up to reception and let us know about your neighbours and we will do what we can to ensure you have a good nights sleep. I hope we will see you back at The Townhouse/Globetrotters sometime soon in the future,

80%

I have to book a room once a week in Dublin and I always choose Globetrotters/The Townhouse because it has got a good relationship between price and quality. The rooms are comfortable and the staff are always very kind to me. About the cleanliness, it´s ok and enough. The location is also good because is just in the city centre.

  • Novice Nomad
  • 04 May 2013
  • Anonymous
  • Spain
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Thank you for your feedback and I'm glad you visit with us while in Dublin. We look forward to welcoming you back soon, from all the team at The Townhouse/Globetrotters.

100%

I always stay at The Townhouse when in Dublin. The staff are lovely and very helpful. There's a great Irish breakfast in the morning for five Euros. And the rooms are excellent. The only inconvenience is that there is no WiFi in the rooms, and so you have to take your laptop down to a common area where a lot of the kids staying at the hostel are hanging out. There's not much room for people who need to use wireless for work. Otherwise, great place. Highly recommend.

Owner Comment (Show)
Thanks very much for your feedback and its because of this that we see a hugh demand for wi fi to be installed in all of our rooms and dormitories. Good news - as of this week we will have wi fi throughout The Townhouse and Globetrotters. Again. we thank you for your feedback and look forward to seeing you back with us soon. From all the team at The Townhouse/Globetrotters.

57%

there was breakfast included on website when i booked. i was shown the breakfast room on check in. i went for breakfast and got tray and cereal i was in the q for hot breakfast, was asked for card. i was told that i wasn't entitled to breakfast. i said i was told i was, and i now have cereal on the tray. and embarrassed me and i had to leave. There was a smell of cigarette smoke on the way to the bedroom. The lights are controlled by reception so there is no switch to switch on or off lights

Owner Comment (Show)
Thanks for your feedback and believe me no one was trying to embarrass you at all. You paid 7.99 altogether between a deposit and room rate and nowhere on the website for this price does it say you are offered breakfast free. You were told on checkin that you could purchace breakfast if you felt like it in the morning. The lights are controlled from reception and that is why there are individual lights on each of the beds. Hope to see you back here sometime in the future.

77%

No early check-in or wifi in rooms, only lobby, shower takes a really really long time to get hot, no lockers in rooms. Beds/blankets are comfortable and fluffy though, and near town.

Owner Comment (Show)
Thanks for your feedback and the good news is we are installing wi fi in all rooms as of next week. Im afraid early check in to the dorms when we have a full house would be impossible but you were shown to a comfortable seating area where there was free wi fi and internet. No we dont have lockers but we do have underbed storage and a lock up room for anything you dont want to leave in your room. I hope we see you back at Globetrotters sometime in the future.

57%

I would not stay here again, nor recommend it to a friend. Among the things I did not enjoy about staying here, was that at 8:45am the hostel turns on the florescent lights to wake everyone up, I felt I was in prison or something, I had feck all sleep with the noise of the other people who had taken our beds and to be forced to get up when breakfast did not come with our reservation, I felt was unnecessary and I did not appreciate it! Next time I will stay in the hostel I usually go to.

  • Novice Nomad
  • 26 Apr 2013
  • Anonymous
  • Ireland
  • Couple, 25-30
  • (1 review)

Owner Comment (Show)
Thanks for your feedback and as much as I have read your comments I cannot understand. Who took your beds? I have gone back on your booking and know you stayed here but cannot figure out you being woken up by "other people who had taken our beds". Check in for new guests is at 2pm and no one would ever be checked in before another guest has checked out. Hope to see you back at The Townhouse/Globetrotters sometime soon in the future.

63%

The hostel was clean enough and the staff friendly enough but I wouldn't stay there again. Breakfast is not included and I found the rooms to be a bit dirty. Also the first night the light near my bed did not work and one of the lights in the room didn't work for the entire stay. It was extremely hot in the room every night, so much so that I had trouble sleeping because of the temperature of the room. No outlets near the beds.

  • Novice Nomad
  • 21 Apr 2013
  • jque22
  • USA
  • Female, 25-30
  • (3 reviews)

Owner Comment (Show)
Thanks for your feedback and sorry to hear you would not stay here again. To be fair you paid an average of 12.50 per night for the 6 nights you were here and nowhere in Dublin city centre would offer you the same facility. Your bulb had blown before your arrival and was replaced the very next morning and the overhead lights all work but are controlled by reception. We do not put outlets in the dorms because previously people were plugging in appliances and blowing fuses all over. We have large signs in the dorms stating where you can charge your appliances and where you will find plugs. On a final note a team of housekeeping staff clean the rooms thoroughly every morning. Hope to see you back here sometime in the future. From all the team at The Townhouse/Globetrotters

80%

Very nice hostel for a big city! Very clean and nicely decorated. Good staff. Only fault is the guest kitchen is only open after 2pm! However I would recommend this hostel hands-down. Great location as well!

  • Novice Nomad
  • 19 Apr 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (9 reviews)

Owner Comment (Show)
Thanks for your feed back and your comments are taken on board about kitchen opening hours. We do use the main kitchen ourselves to provide breakfast and have priced everthing individually especially for those who do not want the expence of a full breakfast. Hope to see you back at The Townhouse/Globetrotters sometime in the future.

70%

they refused to allow be to changed beds from an upper bunk to a lower bunk even though the bed below me was vacant for 1 week and others were vacant the rest of my 13 nights there (This caused me severe discomfort while staying there)..The bathroom floor was only cleaned once in 2 weeks..the room was never cleaned properly, it was very dirty..cleaning staff would stand in the room talking while people were asleep instead of actually cleaning.

  • Novice Nomad
  • 18 Apr 2013
  • Anonymous
  • Scotland
  • Male, 31-40
  • (1 review)


87%

Room I is right under the dining hall and I was woken up by squeaking floor every morning. Otherwise nice, clean and generally very pleasant.

Owner Comment (Show)
Thank you for your feed back and sorry to hear you were woken early. I hope to see you back with us again in the future where we constatly strive to make things as comfortable as possible for our guests. From all the team at The Townhouse/Globetrotters

73%

The receptionist gave me a 8bed room instead of 6bed when I checked in.She changed it immediately after I informed her.My room card doesn't work on the 2nd day where I gotta change one.Receptionists are helpful in providing travel & day tour info.It was a clean hostel.Clean room & bathroom.Comfy bed & with a TV in room.Wifi works well in room.Some of the head lights in the room din work.It's nearby Tesco Express,restaurants and shops.It's just 5min walk to the main street-O'Connell Street.

  • Novice Nomad
  • 17 Apr 2013
  • Anonymous
  • Malaysia
  • Female, 25-30
  • (4 reviews)


60%

Staff are aggressive and horrible. All of them.

  • Novice Nomad
  • 13 Apr 2013
  • Anonymous
  • Netherlands
  • (3 reviews)

Owner Comment (Show)
Thanks for your feedback but I think we have cleared it up now. You have stayed a few times since your comment and said that it was only one person who was not niceto you but that you couldn't remember which one. Glad to see you back, and hopefully many more times in the future. From all at The Townhouse/Globetrotters

87%

Great place, only qualm is that we would have liked to have Wifi available in our room instead of just in a special location.

  • Novice Nomad
  • 13 Apr 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (5 reviews)

Owner Comment (Show)
Great news and because you took the time to give us some feed back we are able to update and upgrade where our guest need it the most. As from mid May we will have wi fi installed in all our private rooms and dormitories to make things more convenient to our guest. Hope to see you back with us again in the future. From all at The Townhouse/Globetrotters

50%

Rude staff, badly made beds with filthy mattresses, nowhere to lock valuables within rooms, and no power outlets within rooms and an annoying 48 hour cancellation policy.

  • Novice Nomad
  • 13 Apr 2013
  • Anonymous
  • Australia
  • Male, 31-40
  • (1 review)


87%

It was a good hostel, really in the center of Dublin. The guy-receptionist (the one we talked to when checking in) was awesome and friendly, but the girl-receptionist (the one we talked to when checking out) not so much - she kept hurrying us to do things. The breakfast was not included, so that's kind of a bummer, but the place was really clean and really safe. We enjoyed our time there and would certainly use the same hostel whenever we go to Dublin again.

  • Novice Nomad
  • 12 Apr 2013
  • Anonymous
  • Brazil
  • All Male Group, 18-24
  • (7 reviews)

Owner Comment (Show)
Thanks very much for your feedback and sorry you felt rushed on your check out experience. We hope to see you back at The Townhouse/Globetrotters sometime soon in the future.

27%

The staff was VERY rude and talked down to customers. They also ignored any issues that occurred (lights in the rooms not working, obnoxious guests, etc). Rooms were a bit dodgy, and facilities were not cleaned regularly. I felt unsafe in the rooms/ leaving luggage in their make-shift safe storage room that could be accessed by anyone in the hostel. Overall, I would NEVER stay here again, nor should others.

Owner Comment (Show)
Thanks for your feedback. Sorry you did not find your stay as comfortable as it should have been. We constantly try to improve our service to allow guests to enjoy their stay as much as possible. I hope we will see you back here sometime in the future.

53%

There are fleas in the beds. I had bites all over my body. Avoid if you don't want to be itching red marks for about a week.

  • Novice Nomad
  • 11 Apr 2013
  • Anonymous
  • USA
  • Male, 18-24
  • (2 reviews)

Owner Comment (Show)
Thanks for your feedback. I have to assure you that the bed and room you stayed in have been checked thoroughly by professional team we bring in every month and nothing was found. Because we are so vunerable to anything comming through on luggage we have a specialised team who have been with us for years. We do welcome your feedback and hope we will see you back here sometime in the future. From all at The Townhouse/Globetrotters

83%

no wifi in the bedroom....

  • Novice Nomad
  • 06 Apr 2013
  • Anonymous
  • China
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Thanks for your comments. Good news - we are extending our wi fi from all the seating areas to all the private rooms and dorms. Thank you for taking the time to point this out, we will continue to monitor our guest feedback in order to update and upgrade our facility. Hope to see you back here sometime in the future. From all at The Townhouse/Globetrotters

73%

We are traveling inexpensively, cooking for ourselves and this hostel did not have convenient hours for the kitchen. This hostel is joined with a bed and breakfast and the hostel seemed added as an additional money-maker, rather than something specifically for backpackers. The kitchen hours were from 2:00pm to 9:30pm and that overlaps about one meal with no midnight snacks! (My traveling companion made me add that, but seriously snacks are important!) Other than that, this place was lovely.


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