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Golden Orchid Hotel Reviews

34 Hang Tre Str, Hoan Kiem Dist, Hanoi, Vietnam

Reviews & Ratings Explained

95%

Rating
27 Total Reviews
  • 96%Value For Money
  • 93%Security
  • 99%Location
  • 98%Staff
  • 91%Atmosphere
  • 93%Cleanliness
  • 94%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

nice hostel, cozy room, beautiful staff

  • 28th Nov 2014
  • Novice Nomad
  • Anonymous
  • France
  • All Female Group, 25-30
  • (1 review)


89%

The staff were really friendly and welcoming. The room was clean, but one problem we had was that it didn't have a window with a superior room. This was advertised on the site, but this isn't something that should only come with a deluxe room. Breakfast was good, plenty of food.


100%

This hotel was great - the location was perfect for exploring Hanoi and the staff was amazing. They were really helpful with planning day trips, recommending places to see and food to try, plus everyone was exceptionally friendly and it was great to come back at the end of the day and have them be so excited to hear all about what we'd seen and done. Would definitely recommend this place to anyone traveling to Hanoi.

  • 16th Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


100%

It is a very nice, clean, quiet and safe hotel. It is located at the good location which is located in the heart of the Old Quarter of Hanoi, just minutes walk away from Hoan Kiem Lake. The price is right and stable for the location. The bed is good for a nice sleep. The water is clean and running good. The bath towels, bed sheet, pillow cover is always clean and fresh. The TV is flat screen and decorated very comfortable for watching. The decoration in the room is very nice, sweet and elegant.


89%

You were all very friendly and so kind to us. The service you provided for us couldn't have been better! The construction going on was bearable, and we fully understand. The only complaints is that, a safety looker in the room where we could have lock in our valuables would have added to the safety, the blankets had some stains and that there was ants in our room.... Still, we are very happy we choice to stay at your hotel and we would definitely recommend this hostel to other travelers.


100%

We loved staying here so much we booked 2 more nights after our excursion to Ha Long Bay. All of the staff were extremely helpful, so many recommendations on places to see and things to eat. They arranged transportation to and from the airport, and generally made seeing Hanoi and the surrounding areas easy and fun! We especially loved the day excursion to Hoa Lu and Tam Coc. Thanks, Amber and the rest of the team! xx

  • 11th Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 25-30
  • (1 review)


94%

Very helpful staff, helped me book trips to sapa and ha long bay. Felt very confortable here. Great location also, as it is in the old quarter, around many restaurants and shops.


100%

Friendliest Service Ever! Amber is the best! The Hotel is just perfect. Recommend it all the way!

  • 11th Sep 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)


100%

This is a hostel near by all tourist area. The staff is very friendly , they are like a local friends in Hanoi . They always ready to help you . Specially Amber , you should find her if you need a traveling plan


100%

Very nice and helpful staff. Speak well english and are polite. We booked our trips to Sapa and Halong bay at the reception and were pleased with the results. The room we had was clean and very good, as was the shower (with more than just dribblibg water as it usually is in vietnam).


91%

Three of us stayed in Golden Orchid for just one night, but this hotel definitely left a lasting impression on us. They arranged a taxi direct from the airport to the hotel at very short notice, provided helpful information regarding where to buy last minute souvenirs and provided a wake up call at 5am to take us to the airport for our flight home. The stay was made more enjoyable thanks to the high level of customer service provided by Amber who even gave us some breakfast for the trip home.


97%

For a first place to stop this is a great hotel. Very helpful from the pick up at the airport until now when we are just about to leave. They are still trying to help us get sorted out and we are coming back here at the end of trip. They have sorted out trips to Ha Long Bay and Sapa and train to Hue, all done quickly and effeciently and at a decent price.


100%

Great hostel , great location , fantastic staff. The hotel is neary by Hoan Kiem Lake . You should book the tour with them to avoid scams in travel agency around Hanoi

  • 4th Jul 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


89%

Staff friendly and helpful, booked trips and travel for us and gave excellent recommendations on where to go and where to eat in Hanoi. Rooms clean and good breakfast included in room price. Staff went beyond what was expected- taking us right to our seats on the train and regularly updating us with advice for the rest of our travel in Vietnam!! Will stay again!

  • 25th Jun 2014
  • Novice Nomad
  • Anonymous
  • Scotland
  • Female, 18-24
  • (1 review)




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